ToteSport - Beat This!

[vinylweatherman]

Please don't bump up threads that are over a year old. You are not really adding anything to the conversation because it's over and done with.

What you have is a complaint. Please post complaints in the proper section. Thanks!

Is it not possible to have threads that have not received a new post for, say, 6 months to be automatically locked with an automated post explaining the lock is due to it being too old to be bumped up.
This would be the perfect task for Vortran when he has a spare moment & doesn't need recharging

Like others, because it is so old, I tend to think it is new and I have somehow missed it earlier. I then read the whole thread and relate it to the present unless I spot the year, or admonition from Bryan for bumping up the thread.

This also shows how much damage rude and arrogant support staff can do to an operation. This player has suffered this, and completely "ruined" a thread singing the praises of this particular site.

Some British high street names can have the most AWFUL customer support, so there is no reason the sportbooks would be any different.
Submitting a complaint (PAB) including the E-mails will allow this rudeness to be addressed at a higher level even than "supervisor", which despite it's important sounding description, is just another bod in the call centre. A PAB can insert the complaint into the organisation at management level, as can contacting the rep. (Controlled) Venting of one's spleen first does help calm the anger, but only if followed up by a proper complaint.
Often such rude CS stems from them having "information" that you are not a "genuine" player, but out to exploit them. Rather than tell you straight out, some casinos will mess you around, and will see complaints about bonuses as further proof that you are just out to exploit them, and persistence will be met with rudeness in the hope you will "just go away".

[shaunm]

Hi Tristan, I work for totesport and work closely with the casino manager. If you would like me to look into anything for you, i don't mind, just drop me a PM

Regards

Shaun

[venetian]

Simmo! The thread went sideways a bit but I want to congratulate you on finding a place you like to play that is on the up & up. I am happy to see your great winning streak. WTG!

[Casinomeister]

Simmo! The thread went sideways a bit...

You got that right

Is it not possible to have threads that have not received a new post for, say, 6 months to be automatically locked with an automated post explaining the lock is due to it being too old to be bumped up.
This would be the perfect task for Vortran when he has a spare moment & doesn't need recharging

That's a good idea! I'll see if something like this can be implemented.

[tristan727]

Hi Tristan, I work for totesport and work closely with the casino manager. If you would like me to look into anything for you, i don't mind, just drop me a PM

Regards

Shaun

Cheers Shaun - I think the problem at my end, was that this was while back the issue - when was a bit unwise to dealing with people like yourself first, when a dispute failed at supervisor/mgmt. level - which I'd thought was the end of the matter once they determined & reviewed an issue. For £25, it wasn't worth doing a PAB - as my only other PAB here was quite a nightmare to get resolved, I'm sure many here will recall. Have PM'd you the details - which now my memory is refreshed by going through the archives, can state here my beef is due to losing £50 on a slot promo in December (having wagered £365 when the requirement was only £250), and not getting the £25 bonus as was officially bonus-banned, 10 days later on Jan 8th. I replied back saying you can't/shouldn't apply it retrospectively, but they did anyways.

I have read elsewhere on the web, around the time, of many other people not being informed by Tote of being bonus-banned, until after they had noticed a bonus not being credited & complained- so it isn't, to me, a £25 issue - but a bigger problem I would like to know what the current policy is regarding.

[shaunm]

Hi Tristan,

i've taken a look at your account, and have PM'd you.

Regards

Shaun