|
|||
|
|||||||
| Register | All Albums | Member Blogs | FAQ | Members List | Mark Forums Read | |||
| Main Site | CM Casinos | CM Poker | I-Gaming Forum Reps | Rogue Pit | Webcast | Bitchin' Newsletter | News |
| Notices |
| Online Casinos Online Casinos - Information, Experiences, questions and such. This is no place for ads or cloaked promos. Shills and spammers be warned |
![]() |
|
|
LinkBack | Thread Tools | Display Modes |
|
||||
|
questions about customer service for players.
In an attempt to improve customer service by enlightening the casinos, please answer a few simple questions:
1. When you email customer service what is the average time it takes to get a response? a. Does it take longer on weekends? 2. How long do you think it should take? What is acceptable? 3. When you hit "reply" to a promotional email from the casinos, what percentage receives a reply back? In other words--does the "reply" email address actually go to the casino? Which casinos are the best, and worst, in replying to emails?
__________________
rj314 |
| The Following User Says Thank You to Slotster! For This Useful Post: | ||
CasinoForumu (31st May 2006) | ||
|
||||
|
Replying to e-mails
Best - 32Red. Worst - Littlewoods. Mitch |
|
|||||
|
When I have any problem and send email to a casino,some of them solve the problem but dont reply my email.When I login to casino I see that my problem solved,or bonus given,but havent an answer back.
I like live chat option,too. And some casinos dont reply back for promotional emails.Mapau and fortune send emails like ''do you want xxx$ after depositing xxx$'' ,I write 'yes,I want' and send.But they dont reply back.I think this is only their fantasy. Does it take longer on weekends? Not on weekends but on daytime.Because when here is daytime,there is night. I like inetbet's fast email support. |
|
|||||
|
Ok
Any email sent by a customer should be taken care of or answered within 20 minutes. That is more than enough time.
1 hour I consider is acceptable... Anything over an hour shows that either they don't care about the customer contact or that they invest so little on having a qualified staff that will make me lose confidence on them Example... Pokerchamps.com.. I hate their software, they don't offer a chat (which is the reason I don't like them), but ... you send them an email and within 15 minutes a honest and professional answer reaches you. I love that. Companies who I haven't had a good experience through email have been Riverbelle, CDpoker or Pokertime... Mummysgold is an example of good email service. My emails were always answered within minutes. However, I prefer 24/7 chat service than reliable emails... Weekends should be faster, more staff available than on weekdays... IMHO |
|
||||
|
Millionaire definitely the worst
I can't get any response from them!
|
|
|||||
|
Quote:
Quote:
Quote:
Quote:
|
![]() |
| Thread Tools | |
| Display Modes | |
|
|