32Red - Class Act!

[Mousey]

I prefer having to ask for a bonus, (I've never used one at 32Red) as I want total control of that part of my account. I rarely use match bonuses and like knowing that a bonus won't get plopped into my account without my knowledge.

However, I don't think I have to worry about a bonus interfering with a cash out at 32Red. I just don't seem to ever hit anything there...

[Slotster!]

32RED pride themselves on the 'customer contact' aspect. If they were like most others with 'clicking on links' to claim bonuses, and 'automatically credited with WR' type bonuses - they wouldn't have the stellar reputation they enjoy...

I just didn't understand what you needed to be 'invited' for - cheers for the responses! :thmbsup:

I too ge the "claim your monthly match" email, but I've often already claimed it by then

[Sodax77]

Some MG casinos (like the signup bonus for Colosseum et al) have a link you can click on to claim the bonus, which is applied instantly. I always wonder why they can't all use this feature.

I know

But...

...everything is just automatic... no humans anywhere. Soon...

I don't want that.... i want human service, whenever i want...

30 seconds in Live chat (if you don't want to talk anything else), and you have bonus...

My 2cents

[Let_It_Ride]

I know

But...

...everything is just automatic... no humans anywhere. Soon...

I don't want that.... i want human service, whenever i want...

30 seconds in Live chat (if you don't want to talk anything else), and you have bonus...

My 2cents

you've hit the nail on the head, 'human service' this is the one big difference I found between online casinos and B&M. I used to enjoy going to B&M casinos where most of the staff knew me by name, drinks and meals on the house etc. 32Red have gone some ways towards getting that human touch in an anonymous online world, market strategy it may be but good luck to them, it works for me

[spearmaster]

you've hit the nail on the head, 'human service' this is the one big difference I found between online casinos and B&M. I used to enjoy going to B&M casinos where most of the staff knew me by name, drinks and meals on the house etc. 32Red have gone some ways towards getting that human touch in an anonymous online world, market strategy it may be but good luck to them, it works for me

I'd venture to say that you won't get any closer to 'human service' than 32Red, since you get to interact directly with Ed and Pat... who also know you "by name" in a lot of cases. The only thing they can't do at the moment, other than being physically present in your house, is serve you a Bud or whatever your choice of poison is

[gfkostas]

The rest of the casinos should really learn some lessons from 32red and raise their game.

[Vesuvio]

32RED pride themselves on the 'customer contact' aspect. If they were like most others with 'clicking on links' to claim bonuses, and 'automatically credited with WR' type bonuses - they wouldn't have the stellar reputation they enjoy...

My point exactly - it seems that unnecessarily forcing players to regularly contact CS is a highly successful strategy. Congratulations to 32Red for spotting it! (I mean that sincerely)

[Sodax77]

My point exactly - it seems that unnecessarily forcing players to regularly contact CS is a highly successful strategy. Congratulations to 32Red for spotting it! (I mean that sincerely)

Yup!

... well, ok... i like to talk with Emma, Helen, Pat, Ed, Simon, Ning, etc....
But if someone here... is a new player at 32red... u get your bonus in 15-30 seconds via live chat. If you don't wan't to talk with them (...anything else)... there is "close"-button in chat window

[Slotster!]

My point exactly - it seems that unnecessarily forcing players to regularly contact CS is a highly successful strategy. Congratulations to 32Red for spotting it! (I mean that sincerely)

Define 'unnecessarily'.

It's a win win situation with the player feeling 'special' and valued when they get to speak to a real person, instantly - anytime! Thing is, you need the investment and people to make it work, and this is where 32RED have excelled, keeping such a loyal, eulogising customer base - in an industry where fickleness rules.

[Vesuvio]

Define 'unnecessarily'.

Needless It's quicker and easier to be able to claim an instant bonus by entering a code. There should be almost no need to ever contact CS at an on-line casino - hence the only way of getting a widespread reputation for good CS is to force people to use it & then make it quick. Kudos to 32Red for cleverly playing with people's perceptions, but it's the same sort of kudos I'd give to a car salesman who's expert in making his clients happy to pay the same or more for a car as they would at another dealer.