The good the bad and the ugly

**Let_It_Ride** · 25th February 2006, 01:31 PM

Hi All,

Thought I'd share some of my experiences with ya all

The Good - Virgin casino because of great customer service, good range of games and minimum stakes, fast payout, player protection and for me the most important, would not let me deposit until they were happy with all security checks. I hate casinos that let you deposit and only raise the security issue when you request a withdrawl.

The NOT so Bad - 32Red, good customer service unless you have a problem with poker, then their 3rd party Prima will let you down. I've been waiting two days now to play poker but they've still not sorted my problem :-)
Regrettablly I'll be closing my account later today.

The Bad - VC Casino, offers no player protection and reply from VC was "the company is not required to offer deposit limit mechanisms" says it all really!

The ugly - Spin Palace, kept me waiting 3 weeks for a withdrawal and worst Casino Manager I've ever come across.

Let It Ride.........

**GrandMaster** · 25th February 2006, 02:43 PM

Originally Posted by Let_It_Ride

The Good - Virgin casino because of great customer service, good range of games and minimum stakes, fast payout, player protection and for me the most important, would not let me deposit until they were happy with all security checks. I hate casinos that let you deposit and only raise the security issue when you request a withdrawl.

I don't think your situation is the norm. My experience was different. I was able to set up an account and play at Virgin Casino without having to provide any documents, but once my withdrawals reached a certain amount (a few thousand pounds, I don't remember the exact number), my withdrawal attempts were declined without explanation. The website mentions general stuff about identity checks, but not that they have a policy of requesting ID once your total withdrawals reach a certain amount. They should put it on the web or e-mail players to give them the opportunity to send their documents in advance, and not when their cash-in is rejected.

**Genenco** · 26th February 2006, 05:31 PM

I might consider playing at a casino who wants the information upfront..It sure would cut the complaints down...

Maybe this might help in the "Slow" collection...

1. Sign up, they call and confirn your phone, address and such.

THEN:

2. In 1-2 months, ask for a scanned copy of drivers license, SSN card and bank card (I sent this to Riverbelle) (Barring earlier cashouts)

That (possibly) would slow or stop the complaints.

But in any circumstance, the checking of terms and "Prepping" of the chance of cashing out, should have the gambler upfront with all cash in matters and in fact, really should be done before any money (Or some) changes hands.

**Slotster!** · 26th February 2006, 10:23 PM

Dean, the VIP liason guy at Spin Palace is top notch! I had a couple of issues there, and he sorted them promptly and without fuss. Even crediting me on a couple of occasions for the trouble!

Although Spin Palace have fell a little short of expectation recently, Dean there has been absolutely first class! - and saved me as a player!

**caruso** · 26th February 2006, 11:00 PM

Originally Posted by Let_It_Ride

The Bad - VC Casino, offers no player protection and reply from VC was "the company is not required to offer deposit limit mechanisms" says it all really!

I'll say one thing about Chartwell: they are a "no BS" organisation - they call it like it is, without whitewash or PR hype. If they don't offer player backup as a provider, they state the fact; if they don't offer problem-gambler protection, they state the fact.

I like Chartwell's no-nonsense honesty. It strikes a real chord with me in this industry built on BS, hype, whitewash and double talk.

Originally Posted by Grandmaster

I was able to set up an account and play at Virgin Casino without having to provide any documents, but once my withdrawals reached a certain amount (a few thousand pounds, I don't remember the exact number), my withdrawal attempts were declined without explanation.

I would imagine you got an error message saying you couldn't withdraw without security docs? I've had this with other WagerWorks casinos, and this can only be a software matter, not configuarable by the licensee.

**GrandMaster** · 26th February 2006, 11:14 PM

I don't remember the exact details, but I don't think the message mentioned the need for documents, I think it was just something like "Transaction declined. Please contact customer services."

**Let_It_Ride** · 27th February 2006, 12:24 PM

Originally Posted by Slotster!

Dean, the VIP liason guy at Spin Palace is top notch! I had a couple of issues there, and he sorted them promptly and without fuss. Even crediting me on a couple of occasions for the trouble!

Although Spin Palace have fell a little short of expectation recently, Dean there has been absolutely first class! - and saved me as a player!

Hi, I fully agree once Dean got involved my problem was sorted and he was very professional, but as you say he's VIP liason and it was only after I had two webmasters email them I got my money back.