Why a check only?

**vinylweatherman** · 16th February 2006, 02:40 AM

I have just been told by Roxy Palace that they cannot refund other than the original deposit to my Neteller, and the only other option seems to be a check. The website states that it should be possible to refund winnings to Neteller too. I have never before come across this with an MG casino, and would most certainly not have expected this from Roxy Palace!! There was no problem refunding my first withdrawal to Neteller in it's entirety, and support cannot give me a straight answer on why I cannot receive everything to Neteller, (apart from my feedback has been forwarded to the accounts department). They quote governing regulations; so what have Roxy got that other MG casinos such as Palace group and Jackpot Factory have not to prevent the use of Neteller. Also, is there a way round this (in the way I deposit) so that I can get it all paid to Neteller. Fortunately, support tell me there is no midweek mailer this week (a bit of a surprise to me), and I have played enough to retain my Gold status already.
If I play too much at Roxy and have to have a check, I could be unable to play for over 21 days with any withdrawals (plus the time it takes to bank it and then move it into a vehicle suitable for making deposits).
Is this general, or only peculiar to the UK?

**managra** · 16th February 2006, 03:25 AM

Wow, i can't believe this and coming from Roxy Palace. If you don't get an answer here quickly, you might want to PM Slotster who is also in the UK and won a bundle at Roxy this past weekend.
These past four days i have been making daily deposits at Roxy. So far, no luck there yet but hoped of making it one of my regular casinos. If this neteller/check business is true for the US as well, i am not going to bother with them anymore.

**liquidsoap** · 16th February 2006, 03:44 AM

i just withdrawed on monday, and am recieving it neteller, i can only think of a few things, one they dont have enough money currently in neteller, 2 if your withdraw is bigger which vinyl assuming its you prolly 2k plus, neteller might have fees and stuff like that, 3 you just got unlucky thats about it

**vinylweatherman** · 16th February 2006, 06:19 AM

Yes, it was for �3000. They paid the bulk of �2630 to Neteller, but the rest by snail mail check, which can take up to 21 days (it may not, of course, depending on where they post it from.) This followed a catalogue of blunders. I got an E-mail stating the full �3000 had ALREADY been processed to Neteller (I found only �2630). The next E-mail stated that �4000 had been sent by check (a typical WTF moment for me!). The third E-mail stated thatthe second e-mail was a mix up and that the correct amount was �370. This adds up, and I presume this is what will come (unless they wrote �4000 on the check

). I then queried why there had not been the usual mid week newsletter, and I was told that nothing was being run this time, yet a newsletter dated 14th to 16th existed in the viper lobby (it had a valentine theme, so was obviously not the earlier one from the weekend).

It does look like a small group (smaller coin limits than most other MG), but it could at least be honest with players. If the withdrawal is too big for their own Neteller to handle in one go, then say so, don't waffle on about "governing regulations" that may, or may not, sometimes or often, leave them unable to credit winnings to Neteller. The website help section for Neteller actually states that it should be possible to credit winnings to Neteller.

Lastly, why have they changed the regime for the mailers this week, yet not updated the website/casino to reflect this. I would have expected this from many a casino, and especially from Casino Action, but not from Roxy Palace given the glowing reports from other posters. I admit it only states "regular promotional mailers" on the site, but I had one EVERY Tuesday and Friday for 8 consecutive weeks, and that is what I believed they meant by regular.
I have only played for 2 months, so perhaps it is normal for the occasional one to not be sent out, but valentines day is the time I would least expect this, as most other casinos tend to put something extra on for these special days.
I have not won here, in fact Roxy is my third worst in terms of amount lost.
If anyone would be glad to see the back of me it would be All Jackpots

**ternur** · 16th February 2006, 11:25 AM

I like Roxy and would love to play more there. This is the reason I've chosen not to play there anymore. I made a small deposit and withdraw a $100 profit. Original deposit was paid back to Neteller and the winnings sent as check.

I recently asked them about their withdrawal policies, this is the answer I was given:

"Thank you for choosing Roxy Palace.

Where possible we try and refund as much as possible to Neteller where a player used Neteller to purchase.There are times that we have certain limitations in terms of amount and this can depend on various factors. We do not have set limits. We always try where possible to meet a players cashin requirement.Should we not be able to process the full amount to your neteller account , the rest will be processed via check."

I hate checks, they are not in use here in Finland. First it takes about 2 weeks to get it, then it costs about 10-15 Euros to cash in. And you have to wait another week or so. And if the check does not clear, it still costs the 10-15 Euros.

**vinylweatherman** · 16th February 2006, 03:10 PM

I now have my check. More like 3 rather than 21 days. It was drawn from Lloyds from Proccyber UK it seems (looks like a redirect, possibly via an agency). I don't believe the excuse I got about "governing regulations", however the one given above makes more sense, and could be down to cashflow and is perhaps related to their position with Neteller across the whole player base. They may send the check rather than delay processing the payment. Clearly, the website needs some alteration, as I find it unusual for a casino to be unable to pay out any winnings to Neteller, especially so since they appear to use Proccyber as an agent.
I do at least know that if I have to have a check, the time will be comparable to a check withdrawal from Neteller and will be free. It will take a further week to go through my bank, and up to another week to be moved to cards or Neteller - this is not too bad, and I will probably now play again, but will take care not to have too much liable for check payment as the delay could prevent me from taking up other promotional offers such as VIP happy hour at All Slots.

**Slotster!** · 16th February 2006, 03:31 PM

Almost identical problem at Roxy Palace here too...

I'm waiting for my withdrawals from last weekend that, following the obligatory 48 hours wait to be non-reversible, then the obligatory I.D scanning/faxing/emailing, then the obligatory chase up emails - is still sat as "work in progress". I just got an email saying that due to banking problems they can't refund back to the debit card I used to deposit (Thanks for telling me!) I can either a) Get a "check" or b) ACH Bank Transfer... Now B) is preferable, but they've asked for a cancelled cheque to prove it's my bank account.. Guess what? I don't have a cheque book!! I've sent them an email explaining that all the bank details they require are on the card I so lovingly scanned and sent them a copy of - but I fear the worst on the reply!!!.... We'll see.

Don't get me wrong, Roxy Palace have been great up to now in terms of response and bonuses and stuff - but when it's your first withdrawal, and you jump through all the hoops expected of you, and you STILL get hassle - you remember why you play at 32RED most of the time!!!!!!!!!!!

**Casinomeister** · 16th February 2006, 04:06 PM

This just in from Roxy Palace:

Thank you for the posts in this forum. It appears that there was an administrative error which caused the players payment to be split between check and neteller. This error was not due to a fund related issue at neteller (as suggested in a post) but rather a pure admin error. The check has been cancelled and the balance due has been refunded to neteller. We are currently investigating the promotional mailers point that was raised. We apologize for the inconvenience and thank you for the post.

**Pinababy69** · 16th February 2006, 05:23 PM

Ahhh, faith in Roxy restored, thank God. And a casino actually willing to admit than an error was made rather than lie through their teeth. How refreshing!!