I Finally Made the Big Time!

[suzecat]

With some effort and lots of luck, it appears I have made the list of "bonus abusers" by winning too much money! Gee, I guess I am just supposed to redeem bonuses, deposit and lose! That usually happens, but I had a bit of luck at Shark and now it bit me on the a$$!

Please wait for a site operator to respond.
You are now chatting with 'Bernard'
Bernard: Greetings, How may I assist you?
you: I am having trouble redeeming coupon JANUARYSLOTS1
Bernard: May I have your account name please?
you: My user name is suzecat
Bernard: Let me check it out, give me just one second.
Bernard: Ok, I reviewed your account
Bernard: You are requesting a Coupon without making a deposit
you: OK, I have always redeemed coupon first and then made deposit. Has that changed?
Bernard: What do you mean? you get the coupon first and then you deposit?
you: Yes it redeems and says I will get bonus on next deposit.
Bernard: Yes, it is like that
you: But when I tried to redeem JANUARYSLOTS1 it said to contact support.
Bernard: Yes, Coupon denied - Player Is In A Class Excluded By Coupon.
you: OK, I guess I have won too much money?
Bernard: I don't know
you: OK, thank you. I will find another place that accepts my coupons.
Bernard: You are qualified as a bonus abuser, sorry
you: Oh my! Sorry that I am labeled that way. Just don't think I did anything wrong.
Bernard: The system does that.
you: OK, well the system is entitled to its opinion.
Bernard: Good night.


Will they really be pissed if I just deposit and win without a coupon? My account has not been closed so I guess I just can't use a coupon. Gee, I feel kinda special that I hit the big leagues!

[liquidsoap]

shesh, if that ever happened to me id be furouis, but i hardly win, and only cashout with large amounts

thats like mcdonalds telling you, that you cant have a hamburger becuase you eat to many, and we all know thats not gonna happen

[johnsteed]

***

suzecat

Bernard: The system does that.
you: OK, well the system is entitled to its opinion.
Bernard: Good night.

Hi Suzecat,

Have you done exceptionally well at Shark casino? As you said, that's quite an honour bestowed upon you.

Jokes aside, I just LOVE how the online rep. "Bernard" ends that chat session. Abruptly. Door closed.

Seriously, it must suck not being able to redeem future coupons based on your winning. Sorry to hear about that.

***

liquidsoap

...that you cant have a hamburger becuase you eat to many...

Good one. Hmmm... McDonalds Hamburgers... Hmmm...


Steed


***

[Macgyver]

This isn't very new when it comes to RTG casinos ...

This is the same thing as being told your "deposits amount to less than your withdrawals," or a back-asswards of saying that you're winning too much. I've heard of it happening before at other RTGs, not just at Shark ... it seems to be becoming the standard excuse for online casinos nowadays.

Funny how "Saint" Bernard contradicts himself here:

Bernard: You are requesting a Coupon without making a deposit
you: OK, I have always redeemed coupon first and then made deposit. Has that changed?
Bernard: What do you mean? you get the coupon first and then you deposit?
you: Yes it redeems and says I will get bonus on next deposit.
Bernard: Yes, it is like that
you: But when I tried to redeem JANUARYSLOTS1 it said to contact support.
Bernard: Yes, Coupon denied - Player Is In A Class Excluded By Coupon.

First, it's the player's fault for not depositing first. Then ... oh yeah, "it is like that." On to the next excuse of being a "bonus abuser" ... heck, I don't abuse bonuses, I just shake the sh/! out of 'em.

Oh, one last thing ... how does a player "abuse" a slots bonus, pray tell?

[suzecat]

***

suzecat





Hi Suzecat,

Have you done exceptionally well at Shark casino? As you said, that's quite an honour bestowed upon you.

Jokes aside, I just LOVE how the online rep. "Bernard" ends that chat session. Abruptly. Door closed.

Seriously, it must suck not being able to redeem future coupons based on your winning. Sorry to hear about that.

***

liquidsoap




Good one. Hmmm... McDonalds Hamburgers... Hmmm...


Steed


***

Well Steed, I did make use of one of their "Lucky 13" promos where you deposit $13 and get a $13 slots bonus. So with all that money ($26) I played and was able to cash out $807 which was promptly paid. Now when I go back today -- some 5 months later -- I am a bonus abuser. Sheesh! The damn promo was "Lucky 13" -- can I be responsible for having some luck with it??

I think in all fairness players should be able to label a casino a "Player Abuser" -- oh ya, we already have that -- the Rogue List!

[caruso]

Just can't resist when this subject comes up.

http://mb.winneronline.com/showthread.html?t=5831

[universexf6]

With some effort and lots of luck, it appears I have made the list of "bonus abusers" by winning too much money! Gee, I guess I am just supposed to redeem bonuses, deposit and lose! That usually happens, but I had a bit of luck at Shark and now it bit me on the a$$!

Please wait for a site operator to respond.
You are now chatting with 'Bernard'
Bernard: Greetings, How may I assist you?
you: I am having trouble redeeming coupon JANUARYSLOTS1
Bernard: May I have your account name please?
you: My user name is suzecat
Bernard: Let me check it out, give me just one second.
Bernard: Ok, I reviewed your account
Bernard: You are requesting a Coupon without making a deposit
you: OK, I have always redeemed coupon first and then made deposit. Has that changed?
Bernard: What do you mean? you get the coupon first and then you deposit?
you: Yes it redeems and says I will get bonus on next deposit.
Bernard: Yes, it is like that
you: But when I tried to redeem JANUARYSLOTS1 it said to contact support.
Bernard: Yes, Coupon denied - Player Is In A Class Excluded By Coupon.
you: OK, I guess I have won too much money?
Bernard: I don't know
you: OK, thank you. I will find another place that accepts my coupons.
Bernard: You are qualified as a bonus abuser, sorry
you: Oh my! Sorry that I am labeled that way. Just don't think I did anything wrong.
Bernard: The system does that.
you: OK, well the system is entitled to its opinion.
Bernard: Good night.


Will they really be pissed if I just deposit and win without a coupon? My account has not been closed so I guess I just can't use a coupon. Gee, I feel kinda special that I hit the big leagues!

　I always thought Shark will bite my ass someday. Thank you for the
feedback and there is more reason not to play there.

[Weedlayer]

Suzecat's story does not make me want to join Shark Casino. They're penalizing her for being lucky at the slots?

[nafanny29]

Being banned from a SLOTS bonus is the real BIG TIME Suzecat

[chuchu59]

Think of it on the brighter or lighter side. At least they labelled you as a bonus abuser before you won with their bonus and your deposit. Many casinos label you as such after you win and will only return your deposit. Other than the feeble CS offered by Shark, its entirely up to them to determine before you successfully redeem a coupon to tell you that they consider you a bonus abuser. Strictly from a business and ethical viewpoint,I see nothing wrong with their approach.