Send documentation - for what?

[dominique]

I play slots. I take no bonuses.

Most casinos like this. I have never been asked for documentation before because of that.

There is no danger of fraud, multiple signups or whatever because I steadfastly refuse bonuses, and the casinos know it.

I recently signed up under Simmo for a casino to take part in the slots competition. I didn't score for the competition, but I ended up with a balance above my deposit and decided to cash out.

I was denied this unless I send documentation.

For what reason I ask? No other casino, ever, has asked me that, not because they know who I am (they don't) but because I use no bonuses and play slots.

Thank you for your e mail.



Please note as per the terms and conditions of the casino, all cash-ins will be subject to audit before being processed. You have to provide us copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits. Your proof of identity Must Exactly Match with your registered name and surname. If you fail to provide the necessary documentation after we requested as such or submit fraudulent documentation, your account will be locked and all winnings and/or cash-in will be Void and/or your cash-in will be token refunded to your casino account. Any Amount Less Than $50 will Not Be Cashed out, And will be credited back to your Casino Account.



Please do not hesitate to contact us should you require further assistance.

WTF?

[gaputernut]

Originally Posted by dominique

I play slots. I take no bonuses.

Most casinos like this. I have never been asked for documentation before because of that.

There is no danger of fraud, multiple signups or whatever because I steadfastly refuse bonuses, and the casinos know it.

I recently signed up under Simmo for a casino to take part in the slots competition. I didn't score for the competition, but I ended up with a balance above my deposit and decided to cash out.

I was denied this unless I send documentation.

For what reason I ask? No other casino, ever, has asked me that, not because they know who I am (they don't) but because I use no bonuses and play slots.





WTF?

Don't know what to tell ya Dom. I always get asked for ID when I do a cashout at a casino for the first time. Recently I had to provide ID again because I used a different form of dep. for the dep before the win. for example.... I used neteller---did cashout (didn't have to provide ID, had already provided it before) used Click2pay (didnt' cashout) used neteller wanted to do cashout...had to provide ID again. because I had used Click2pay....didn't make sense to me....but heck...I wanted my money...lol

I don't like them doing it all the time, I recently had a casino tell me they would have to ask for ID again.....told them they already had it...the CS said "we ask for ID on every cashout above $50." I asked why...he could only tell me it was casino rules.



Maybe some of the Casino Reps here can answer this for us???

[cheekymonkey]

888 did this to me first time i played with them

i think you are taking it too personally

you will probably only have to do this only once - then everything will be 'hunky dory'

if you went into a different branch of your bank other than the one you normally use, they would probably ask you for ID too?

at least they are doing their best to prevent fraud AND it looks like they will be paying you - so no worries!!!

was it a B I G win then?

[Simmo!]

Firstly thanks for the signup Dom

Also i'd add that i get this at most non-UK casinos and like you i rarely take the bonuses. But i also think it's a fairly logical policy if they don't know you, though i did argue with one who i also affiliated with when they asked me. When they realised, they were fine tho

[dominique]

It's not that I am taking it personal - it's that I purposefully NEVER accept ANY money from a casino precisely to avoid this, as I will under no circumstances ever send my personal info to anyone whatsoever.

I have signed up and played at dozens of casinos without a hitch, as long as I do not accept bonuses.

I have told players who come to my site who were concerned about identity theft that they didn't have to worry about sending out personal info as long as they stayed clear of bonuses. It worked for them too.

I am afraid that this casino, an eCOGRA casino (yes I sent a letter to Andrew) is going to confiscate my deposit as well as winnings (most of the amount is my deposit).

There is no earthly reason for any casino, landbased or online, to ask for this unless one receives bonuses or borrows money.

[Casinomeister]

Originally Posted by dominique

...There is no earthly reason for any casino, landbased or online, to ask for this unless one receives bonuses or borrows money.

There are reasons, and some of these reasons are out of the casinos hands. For instance Lasseters/Ausvegas are required by their licensing jurisdiction that all players must provide photo ID. As for many of the eCOGRA casinos, the same thing goes - their banking regulations require these casinos to have this information on file. Even I - the meister - had to provide Maple casino with my ID a few months ago for a big win and it had nothing to do with a bonus.

It's merely some of the red tape they have to deal with - and thus we have to deal with it too.

[Casinomeister]

By the way, I'm pretty sure that all landbased casinos in the EU require photo ID upon entrance. And in the states, when one wins over $1000 photo ID is required and they fill out the tax forms for you.

So what's the big deal?

[dominique]

This is not a big win, its a small one and most of it is my deposit they are keeping.

And it is Maple.

And I have been through identity theft once and I will be darned if I ever expose any of my id to anyone again unless I am standing right there, let them look and then put it right back in my pocket where it belongs.

I guess they get to keep my deposit. I don't even care about my winnings.

[Weedlayer]

Originally Posted by dominique

For what reason I ask?

Because you're an overall winner.

[dominique]

Originally Posted by Weedlayer

Because you're an overall winner.

Lol, that is true.

But - they don't know that - first time I played there.