New (and harsh) Rules for Intercasino??

[Macgyver]

I debated putting this in the Complaints section, but I'm not really complaining, just very curious about something I heard today ...

Another player I know deposited into Intercasino, but didn't get the bonus. The player contacted support and was told that he wouldn't be getting any more bonuses because of bonus abuse.

OK, no problem, they have that right. But then the support rep tells the player that if he plays his deposit, and wins, the casino will confiscate those winnings because of his past bonus abuse.

Even if he plays without a bonus.

That might need some rethinking there, Intercasino. If you don't want a player to gamble AT ALL at your casino, close his account permanently to tell him he's no longer welcome. Don't allow the account to stay open, but seize winnings even if the player plays without a bonus.

I'd be interested to hear what other people think of this, and especially if Ryan has any thoughts on the matter ...

[Pinababy69]

Well, I have never played at Intercasino myself, but if what you have posted is true, I don't think I ever will. Bonus abuse is one thing, and I don't know the whole story...but as you said, the most reasonable course of action would be to close the player's account. It seems way beyond unethical to allow someone to deposit and then confiscate that deposit and any winnings made off of it.

[GrandMaster]

OK, no problem, they have that right. But then the support rep tells the player that if he plays his deposit, and wins, the casino will confiscate those winnings because of his past bonus abuse.

Have you got this in writing? We need to see some evidence.

[paul02085]

I would be shocked if this is true. They have never acted like that before. Curious to see how this plays out.

[Macgyver]

Have you got this in writing? We need to see some evidence.

I've got the post from another forum, but I didn't post it here out of respect for Bryan. I didn't quote it word for word, but it is an accurate paraphrase.

However, the original poster of this item has added that he doesn't have it in writing and he may have misunderstood the support rep because of an accent.

Looking into it with some official word from Intercasino and will be more than happy to have this deleted/edited/corrected to reflect the truth if it was, in fact, a misunderstanding.

[scrollock]

I've got the post from another forum, but I didn't post it here out of respect for Bryan. I didn't quote it word for word, but it is an accurate paraphrase.

However, the original poster of this item has added that he doesn't have it in writing and he may have misunderstood the support rep because of an accent.

Looking into it with some official word from Intercasino and will be more than happy to have this deleted/edited/corrected to reflect the truth if it was, in fact, a misunderstanding.

the cryptologic support is not the best in the world, a lot of them share the same support judging by the fact that whenever i have had problems in the past they would access the wrong account.

anyway

i had a conversation one night with crypto (i was phoning up about the ritz, although the girl i was talking to, kept saying "uk betting") and i was told i would be getting paid by cheque from now on, i asked why ? they said you are a bonus abuser!, i asked why, i was told because i had "multiple accounts" something i vehemtly denied, but they said you have an account with

uk betting

&

total betting

&

the ritz

etc, etc, you get the pattern

so i asked am i banned ?

to which i was told " no your not, you are entitled to the bonus on all of your accounts each month, but however you will be getting paid by cheque because YOU ARE BONUS ABUSER!"

[kfellmy]

once crypto started jacking around with the bonuses I quit playing there. It's been at least 6 months and I don't miss them one bit. There are many other places to play.

[Johnny Casino]

if you can live without the superhero slots then find an MGS casino

[ryan_hartley]

In response to the bonus abuse issue that is being discussed I would like to set the record straight. In the last month here at InterCasino we have in detail looked at our whole playing base. A number of accounts of which have shown obvious bonus abuse behavior and also behavior that is not so obvious. This behavior has been happening over a period of a couple of months or more on each account. Each one of these players was notified that their account would no longer be receiving any bonuses until they started showing behavior in the spirit of the promotion which is as a reward/incentive for our players. We have at the same time invited players to contact us after two months to review their account to reinstate them with the monthly 100% match deposit bonus.

In regards to the call centre issue, they like everybody else were informed of the players who were not going to receive the match deposit bonus in the future and the reasons why. I am unsure as to why they informed a player that they were no longer able to withdraw the winnings of their own deposit, but please rest assure that this is not the case and never will be. It sounds more like a misunderstanding between the Playershelp rep and the player himself to me.

I hope this clears any confusion up.

Ryan Hartley
InterCasino Manager

[chuchu59]

So you have finally reappeared Ryan. I would like you to respond to the thread on the mailing of false promotion to my wife. Bryan has answered on your behalf but the answer was wide off the mark. Do you have any explanations for sending such false promos?