Captain Cooks group in trouble?

[Vesuvio]

The following e-mail seems to have been sent out to a lot of players at Integrity Casinos (Captain Cooks, Casino Kingdom, Casino Classic):

We have been the subject potentially of a large group of abusers who have
taken unfair advantage of our promotions. This has been done at the
expense of our loyal players, such as yourself, who deposit and receive
promotions on a regular basis.

We must now undertake an immediate and complete audit of all player
accounts, and as a consequence, your funds have been temporarily placed
on hold as we undertake this audit. You may elect for an immediate refund of
deposit(s) made to claim signup bonuses up to the amount of your player
current account balance or withdrawal, however, in doing so you will
forfeit any amounts in your accounts/withdrawals above and beyond your
deposit(s). If you wish to elect for this option of deposit refund please
respond to this email with "BJ play return deposit" in the subject line
and we will attend to your query immediately.

If you have not played BJ with your signup bonus or signup bonus
qualifying deposit, we can give express attention to your query and we
will be able to process your withdrawal quickly. If this is the case
please respond to this email with 'No BJ Play" in the subject line, and we
will attend to your query immediately.

Our audit and reconciliation will be complete within 7 days of receiving
this email. We will advise you at the end of this audit of our findings
and decisions.

It is important to us you understand we are not inferring you are part of
this abusive group, however we must audit every player to prove the
innocent as well as identify the abusers.

Kind regards,

Fraud and Security Department

They seem to be suggesting that playing BJ and meeting their already harsh terms and conditions can be considered 'abuse'. More seriously they seem to be trying to blackmail players into forfeiting winnings. I'd also be curious as to whether they'll refund players who lost their deposits using exactly the same pattern of play?

This goes together with recent e-mails sent to players mentioning problems with payment and asking for patience, making this latest e-mail look like a desperate attempt to solve a cash-flow problem.

Perhaps Willy (their representative on here) might like to comment, but at the moment it doesn't look good, so be very careful with this group. I've got a feeling they might be making Casinomeister very busy in the near future!

[universexf6]

Wow. I thought Casino Classic was just recently opened, isn't it? How lucky I was not having joined.

[largeeyes]

Wow, and this after locking a bunch of people's accounts, taking away the bonus and profits, and sending back their deposits. What a weird turn of a events at what was one of the better groups.........

[buck]

Strange given that they utilize a bonus account, and money needs to clear the bonus account via WR and then your real account needs to clear the money via WR.
If someone can find a way to abuse this system, they deserve to get the money.

I think this group abuses the term "bonus"

Buck

[Haviton]

As I saw posted on another forum, AND I AM NOT SUGGESTING ANYTHING, maybe they opened up Classic because they were running out of funds and needed the influx of new signups for cash flow.

This is just a thought and not a direct refereral

[ezc3m]

Originally Posted by Haviton

As I saw posted on another forum, AND I AM NOT SUGGESTING ANYTHING, maybe they opened up Classic because they were running out of funds and needed the influx of new signups for cash flow.

This is just a thought and not a direct refereral

i actually think you're spot-on for this one, integrity casinos have not been living up to its namesake in my recent dealings with them. this is from someone with vip status and have lost over 2k in deposits with ccc

[largeeyes]

Definitely some very odd, very drastic measures being taken for a casino that had a good, not great, reputation. This can not be a good sign of things to come for them.

[caruso]

LOL, the good 'ole "audit" - always good for laugh.

Not often you see a mass-audit from Microgaming - I think Goodfellas was the most recent one, or possibly Gaming Club. In the former case the casino folded, and in the latter the casino eventually and red-facedly paid up, with all aggrieved parties paid.

[scrollock]

this group is most certainly in trouble, recently they sent out an email, in which they admitted to having finacial troubles and would be unable to pay by neteller due to a cash flow problem, if you havn't done so yet,it maybe time to say goodbye to your money

[Vesuvio]

Another e-mail (posted on various boards) that's been sent to players from Casino Kingdom:

Hi there XXXX,

Thanks for the email.

You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.


I apologise for the inconvenience.

Please let me know if there is anything else I can help you with.

Fair thee well,

Friar Theodore
Royal Clergyman

I just checked and all these casinos are still in the 'accredited' casino section here, despite recent evidence suggesting they should be rogued and a warning sent out about them. Have you been able to get in touch with them, Casinomeister?