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roadhousereels-official complaints thread

S

scrollock

Dormant account
CM Veteran (10yr+)
Joined
Feb 4, 2005
Location
boro, uk
just opening up the thread to save others the risk of RSI in opening it up.

no doubt if the actions of its sisters casinos is anything to go by, this should be quite a busy thread.

to any rep from this casino reading this, then yes your group really is that bad that any problems are not going to be a surpise.
 
Way to judge a place on the actions of someone else ... :rolleyes:

It doesn't matter if their sister casinos have had problems, the benefit of the doubt should be given until an actual problem presents itself.
 
Macgyver said:
Way to judge a place on the actions of someone else ... :rolleyes:

It doesn't matter if their sister casinos have had problems, the benefit of the doubt should be given until an actual problem presents itself.
Click to expand...

if they are going to answer "bella vegas" when you phone up i guess you can
 
Well I didn't wait.

I deposited there and didn't do crap. But I did get the free $15 and now I am waiting their 24 hours to get my 100% bonus from yesterday. Don't think I would go there again. But oh well gave them the benefit of the doubt.
You all have great luck tonight.:thumbsup:
 
rudepete said:
I deposited there and didn't do crap. But I did get the free $15 and now I am waiting their 24 hours to get my 100% bonus from yesterday. Don't think I would go there again. But oh well gave them the benefit of the doubt.
You all have great luck tonight.:thumbsup:
Click to expand...

ive got the 15 aswell, but am waiting an age to get the sign-up, but will wait till monday when they have their full complement of office staff in before i kick up a fuss.
 
I'm unclear as to why this thread is here? What have they done wrong exactly? I haven't seen anything to justify this yet aside from a download problem which is hardly justification. Can someone please explain?

Thanks

Simmo!
 
combo bonus offer

I have received a 100% bonus on my first deposit.And the $25 "signature" bonus.My 2nd and 3rd 100% deposit bonuses are late. CS says they are having technical dificulties with their bonus crediting dept.
 
Just got another email from them.

Dear Peter,



Thank you for your mail.



Due to the huge volume of people coming in for the FREE $15 we have had a slight issue with our crediting System.



We know you are eager to try the new casino but we need and appreciate your patience and understanding.



Your match credit will be applied to your account soon.



Please be patient we are trying.



Thank you and happy gaming.



Michael



"We know you are eager to try the new casino" DUH, I have already tried it and I have already gotten my free $15, just still waiting for the promised match bonus, which has been 36 hours now. I will wait a while before I take them off my computer. This reminds of when Royal Vegas took so long given you promised bonuses for deposits. YIKES:eek:
 
got my second bonus

500 more spins on halloweenies. got 3 rabbits 0 times.Munchkins, no free spins. Cashville, no bonus rounds. Pollenation, hit stop on the second pick.big Kahuna, 1 bonus 150 $.05 credits.CS answers the phone "can I help you?". No casino name the rep doesnt say his name.I think they suck.
 
Mousey is slow...

I've just come in with my morning coffee and obviously my brain is less than fully functional. I'm downloading RoadHouse now. Who are their supposedly disreputable sister casinos and why is this thread here? :what:

Slow to credit signup bonuses? Not unusual for a new casino.

More details for the mentally challenged Mousey, please.
 
Signup Bonus

I signed up really early yesterday and never got the $15, but this kind of thing is not unusual with this group, and I still think I'll get it. I'll check back, umm, maybe Wednesday.

I've never had any problems with Lake Palace, Bella Vegas or Casino Grand Bay (the sisters), so I don't anticipate any with this one.

However, this isn't a very good first impression.

Why, oh why do they open a new casino without knowing for certain everything is going to work right and having enough people on hand to take care of things? I know, sh*t happens, but still...nothing like pissing off the inpatient right off the bat. I'd be impatient, too, if I was waiting for a bonus match. When we want to play, we want to play NOW.

Time will tell, I'm sure they'll work it out. They are probably all tearing their hair out over the complaints.
 
I've never had any problems with Lake Palace, Bella Vegas or Casino Grand Bay (the sisters), so I don't anticipate any with this one.
Click to expand...

Strangely, I still cannot deposit at Bella or Jupiter or Lake Palace (see the NETeller problems thread), but was able to deposit at this one. (Lost it in a heartbeat.) Are you sure this is a Grand Prive casino?? Their WR is usually 20 x D + B, but T&C at Roadhouse states 15xB+D.

Bizarre... If I had only known...
 
Simmo! said:
I'm unclear as to why this thread is here? What have they done wrong exactly? I haven't seen anything to justify this yet aside from a download problem which is hardly justification. Can someone please explain?

Thanks

Simmo!
Click to expand...

Hi simmo, as the opening poster i guess i should your question.

as you know there is a multitude of problems with this group and as it will be the same staff running this one, then i dont expect things to change.

hopefully if this group realises that their rep for problems is so bad, that players are expecting problems before they even play, then they might realise the scale of the problem and finally address some of the issues we have had with this group rather than fob us off with lame excuses or passing the buck like they normally do.
 
guys
dposited 100.00 friday, wagered this deposit. no bonus of 100.00 on saturday. they put the free 15.00 in and thats it, e mailed support last night (saturday). got reply off them saying bonuses are being credited as we speak. looked in me account today (sunday), still no bonus of 100.00. phoned support, got told we are having problems crediting bonuses. i asked why did i recieve the message last night saying it was getting credited as we speak? no answer to question. its now 5pm and still nothing! unreal casino this. also i am still awaiting bella vegas 100.00 fight night bonus off friday, absolute joke this lot! and simmo wants to know the problems:what: simmo i can give you a long list if you want mate off the entire group......i will now await these bonuses being credited, but not optimistic....
 
another rigged casino.

Mousey said:
Strangely, I still cannot deposit at Bella or Jupiter or Lake Palace (see the NETeller problems thread), but was able to deposit at this one. (Lost it in a heartbeat.) Are you sure this is a Grand Prive casino?? Their WR is usually 20 x D + B, but T&C at Roadhouse states 15xB+D.

Bizarre... If I had only known...
Click to expand...
Save your money. play somewhere else.Sucked up my money fast.the latest winner was 7/1/05 according to the grand prive website. Isnt prive another name for shithouse?
 
I've never had a problem with their sister casinos. I also don't usually take bonuses which seems to be what most are griping at. I've always been paid fast without hassle and find the customer service very good. I do have at least 3 screen shots of royals in the winner screenshots thread.

With that being said I don't think I will download this casino because I just don't like to play slots.
 
I got my free $15 within 24 hours and did pretty well. Going to deposit tonight and see what I can do. I enjoy taking a break from slots to play some VP and Keno every so often so I don't know how often I'll play here, but I do like that Agent lady slot quite a bit, and my favorite Adventure Palace slot from Lake Palace is there, too, so I like this casino so far. I've had no problems from their sister casinos and their support has always been very good to me. I'd give it a try. :thumbsup:
 
Well, this is just ducky.

Got my free $15 within 24 hours and lost. Also received their email but deleted it before I read it - figured it was spam from somewhere.

Anyway, today I decided to donate some money to play their slots and low and behold, I get that old neteller error message common to these casinos. Can't deposit.

Oh well, maybe it's for the best.
 
scrollock said:
just opening up the thread to save others the risk of RSI in opening it up.

no doubt if the actions of its sisters casinos is anything to go by, this should be quite a busy thread.

to any rep from this casino reading this, then yes your group really is that bad that any problems are not going to be a surpise.
Click to expand...
I can understand being proactive and setting up a thread in the complaints section for a newly launched casino, because I cannot list one casino that did not have some glitch, some problem when they launched. But you're searching for problems before they occur and of course people will start to chime in "my bonus wasn't deposited yet", "their games are rigged', "my luck sucks worse at this casino", etc. People like to complain.

One thing that should be pointed out, many posters here (including you :D) comment on how their sister casinos are all dicked up -- but WTF? you open an account at this one anyway!! :what:

Are we going out of our way to cause problems/bitch and moan or what?
 
Latest Email from the new one

Dear Peter,

Thank you for your mail.

Please accept our apologies for the delay in crediting your bonuses.
We have been inundated with call, mails and bonus request.

Due to technical difficulties, we are not currently not able to
credit your account.

However, we are looking into this matter and will advise you
shortly.

Thank you for your patience in the interim.

Regards,

Kelli

Oh well, quit gambling anyhow so it doesn't matter anymore.
Good luck to all of you that are still waiting. this was over 48 hours of waiting.
 
An advice : wait one year that everything is allright before depositing there !

--------------------------------------------------------------------------------
From: PHILIPPE XXXX [mailto:philippeXXX@XXXX]
Sent: Sunday, November 20, 2005 11:46 PM
To: RR Support
Subject: Re: sign-up bonus

This was my request to their customer support after three consecutive deposits (50+100+100) :



Hi,

I asked you to credit a few hours ago my account with the combo sign-up bonus as i deposited 50+100+100. You only credited my account with 50USD. I want you please to credit what lacks and the 15USD no deposit sign-up bonus also and to tell me what are the precise Wagering requierments with those bonuses. Moreover, Am I allowad to play to progressive games with that money ?

Thank you for your response asap

Regards

philippe



And bellow their answer :

Dear Philippe,

Thank you for your mail.

Please note, as per casino terms and conditions,
all bonuses will be credited within 24 hours after meeting
the wager requirements.

Please note, all bonuses are automatically credited. You do not
have to claim these bonuses.

Should you require additional information relating to the above,
you may contact support telephonically.

Regards,

Kelli


The three deposits were made yesterday. I should have been credited with a 250+15USD ND bonus. They only gave me approximatively 200USD in small cuts. One time 50, another one 56 ?!:what:

Just raise the "all bonuses will be credited within 24 hours after meeting
the wager requirements". This means nothing:eek: She wanted to say actually that you've got to wager all your deposits to have your bonuses credited.

I won't claim anything from them even if they owe me a little on the bonuses. I'll simply put the ROADHOUSEWHEELS software..:o ROADHOUSEREELS in the rubish bin of my desktop. Don't waste your time my friends on this one. As far as the casino representatives and this industry won't understand that they are feed by the players who want at least a top notche service for the price they pay. Is this too much ? Maybe I'll play there again in one year or so, when some guys like me will have lost their money by paying for testing a place, and will have help them to become better than what they show at the present time.

Brackets : (I would be very impressed also to see your winning screenshots Slotchick from this company:o ):cool:

Bye

Philipfromparis
 
I think once you make an initial deposit, you void the $15 new signup bonus. I read it in the T&C's somewhere.

I think what is needed is, that you signup under new account (real play) and wait for the $15 new player bonus to be credited...THEN make a deposit for the following matchplay+ bonuses.

I failed to wait for the $15 new signup bonus so I went and read the T&C's and thats when I realized I should have waited for it before depositing my initial deposit.

I made a deposit of $100 the other day and had the bonus in my account within less than 24 hours. Got an e-mail stating that bonus has been deposited. Was very impressed.

Hope this helps!
 
I think once you make an initial deposit, you void the $15 new signup bonus. I read it in the T&C's somewhere.

I think what is needed is, that you signup under new account (real play) and wait for the $15 new player bonus to be credited...THEN make a deposit for the following matchplay+ bonuses.

I failed to wait for the $15 new signup bonus so I went and read the T&C's and thats when I realized I should have waited for it before depositing my initial deposit.

I made a deposit of $100 the other day and had the bonus in my account within less than 24 hours. Got an e-mail stating that bonus has been deposited. Was very impressed.

Hope this helps!
 
RoadHouse Reels Casino

Was surprised to see so many having problems with
RoadHouse. I downloaded and made a small deposit
before I knew about the free $15. I got my
first deposit bonus in about 45 minutes. I ask
later for the free spins and got them. I know they
were extremly busy. They told me I could get the
free spins and when they didn't show up in a few
hours, I sent another mail, they apologized and I got
the money right away, played for severl hours on
the free spins thing. Just my experience with them!
 
I'm not sure what I'm doing wrong but I did a deposit on 19 Nov. 05 in the early morning hours and still haven't received my match bonus. I have not had any response to any of my emails I've sent them either. Now mind you, I didn't start asking why I had not received the match bonus until yesterday since I knew the casino support staff appeared to be overwhelmed.
 
NO PROBLEMS

Got my $15 about an hour after and by 100 in about 2 days and am having a good time with them still have aound 400 after 5 days so I am happy. Gladly recommend at the moment. But seeing they are new the slots will pay ok for a little while and when they have enough people playing they will definately tighten them up just wait and see.
 
I got my initial and my first deposit bonus, both in about 24 hours. Even sent me an email in the interim explaining that they were quite busy with all the bonuses and that it may be 24 hours before I got mine, which I was very impressed with. Lot it all a little too quickly and I would love to be able to blame the casino, but it's not their fault I had an unlucky couple of days. I would recommend this or any of the Grand Bay group's casinos.
 
This is not a complaint but a bad experiance which will stop me playing here
Playing Thunderstruck hit 3 rams and not a single win in 15 free spins
I was playing 9 a go and thought I was on to a decent payout but ended with the 45 that 3 rams pay
 
Vambo said:
This is not a complaint but a bad experiance which will stop me playing here
Playing Thunderstruck hit 3 rams and not a single win in 15 free spins
I was playing 9 a go and thought I was on to a decent payout but ended with the 45 that 3 rams pay
Click to expand...

That sucks, I know, but it's got nothing to do with the casino obviously. Just the old RNG not going your way. Dig this: I was once having a real good run, having gone up to $1000 from a $100 deposit, and decided to go for it at $45 a spin! Crazy, yeah, but I hit the 3 rams on the second spin! I was like, hey, do I go for the automatic or stick shift on the new Lexus? Guess what - not a SINGLE win. Rather disappointing really.:rolleyes:

Cheers,
SM
 
Although I always try to avoid any bonuses, under 'mass-psychose' about $15 freerolls bonus, I applied for it too!:eek2: Let me tell, it took less than 2 seconds to lose it, so honestly I dont' understand so much discussion about it!:confused:

So I want to deposit normally and play but I dont' see any roulette or JOB games:what: I've sent an enquiry to CS but didn't get answer yet. This MG looks somehow different.., I am a little bit confused about games-menu.:confused:
 
Hey Lydia, RR is a "slots only" casino, hence the Reels part in the name. I guess they thought they'd try something a little different. Personally, I like it because I am a slots only player.
 
Dear ,

thank you for your mail.

Players from the UK will no longer get any bonuses due to high fraud
activities.

And you will be also not able to play in Euros due to that fact.

Thank you for your understanding in advance.

Kind regards,

Karin

-----Original Message-----
From: [mailto:]
Sent: Tuesday, December 27, 2005 12:39 PM
To: RR Support
Cc: RR Support
Subject: Uk players: Sent 2nd Time
Importance: High

below is a copy of an email I sent yesterday to you. Could I have a
reply please

regards



Dear Sir

I have found your casino as I have an account at your sister casino.

I am trying to decipher your promotion terms regarding currencies and
will ask bullet point questions if a may.

1. It says, US players must play in US dollars. it does not say UK
players must play in GBP. Is this the case ?

2. It says GBP players joining after 15th December, will not qualify for
promotional offers. Does thjis mean as a UK resident I can sign up in
Euros and take up your offer.

3. If as a UK player, I can not sign up in Euros to take up your offer
and also as a UK player can only play in GBP, does this mean you are the
first casino to my knowlege, to blanket ban UK players from taking up
bonuses as most casinos have with the Danish.

4. So in basic, can I as a UK player, sign up in EUROS and play the
promotions that you have on offer or am I discriminated because I live
in the UK.

So what are the cases of UK player fraud. It seems to me eith their retrosective change in Terms and Conditions, that it is the US players that are playing in GBP that have been winning from them.

I look foreward to their rep, if they have one, explaining this on here
 
Hey guys and gals,

It seems that most of all the problems stated so far have been deposit related.

A word of warning.....THIS IS ONLY THE BEGINNING OF YOUR PROBLEMS. JUST WAIT UNTIL YOU TRY TO CASHOUT. IT ONLY GETS WORSE!!!
:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

This casino's lack of professionalism, making up of rules that don't exist, improperly interpeting the T&C's and out right lieing about wagering requirements not being met preventing me from making a second withdrawal (from the same bonus) after they have already paid me my first cashout is totally unacceptable.

Yes, I can prove all of what I just stated as I have emails. I am still waiting for a response from my last attempt to get them to do the right thing. If I don't get satisfaction I will PAB SOON!!!!

Do yourself a favor and stay away from this entire group as it's getting really really ugly.
 
This is not the first post I've read where people are claiming non payment or at least very slow payouts problems.

Are Grand Prive` following the footsteps of Integrity LTD's demise too? After that crash nothing surprises me these days.
 
that reminds me

Imapokerdude said:
Hey guys and gals,

It seems that most of all the problems stated so far have been deposit related.

A word of warning.....THIS IS ONLY THE BEGINNING OF YOUR PROBLEMS. JUST WAIT UNTIL YOU TRY TO CASHOUT. IT ONLY GETS WORSE!!!
:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

This casino's lack of professionalism, making up of rules that don't exist, improperly interpeting the T&C's and out right lieing about wagering requirements not being met preventing me from making a second withdrawal (from the same bonus) after they have already paid me my first cashout is totally unacceptable.

Yes, I can prove all of what I just stated as I have emails. I am still waiting for a response from my last attempt to get them to do the right thing. If I don't get satisfaction I will PAB SOON!!!!

Do yourself a favor and stay away from this entire group as it's getting really really ugly.
Click to expand...
something happened to me with roadhouse reels a few weeks ago.I made a credit card deposit of 60.00 for a 100% bonus.Ran through the money in minutes and made another deposit of 61.00 which lasted less than ten minutes.So the next day I log in and AMAZINGLY!!! the bonus of $60 has been credited.So I blow through that in record time.A few days later I check my card balance online and there is a $60 and $61 dollar charge. Every thing is ok so far.The credit card then goes into the next months statement and about ten days later I check it and there is another $60 and $61 dollar charge from the same processing service with the same transaction date but it posted seven days after the first.Havent used the card for anything else in this time frame.So I call roadhouse and tell them and I get the BS you have to scan and send us a copy of your statement etc. This is a few hours before I am going on vacation so I figure I'll do it when I return. Come back a week later and it slipped my mind.So I double check my statement and the 60 and $61 dollar charges have been credited back to my card.Without scanning and sending anything.It makes me wonder how many times in the past this has happened and I didnt catch it with other casinos.I know it hasnt happen more than once with roadhouse because they suck up my money so fast that I wont use them again. It also makes me wonder if they would have done anything about it if I hadnt brought it to their attention.Theres a new bonus twist, We will give you a bonus but double charge your card for it.
 
Imapokerdude said:
Hey guys and gals,

It seems that most of all the problems stated so far have been deposit related.

A word of warning.....THIS IS ONLY THE BEGINNING OF YOUR PROBLEMS. JUST WAIT UNTIL YOU TRY TO CASHOUT. IT ONLY GETS WORSE!!!
:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

This casino's lack of professionalism, making up of rules that don't exist, improperly interpeting the T&C's and out right lieing about wagering requirements not being met preventing me from making a second withdrawal (from the same bonus) after they have already paid me my first cashout is totally unacceptable.

Yes, I can prove all of what I just stated as I have emails. I am still waiting for a response from my last attempt to get them to do the right thing. If I don't get satisfaction I will PAB SOON!!!!

Do yourself a favor and stay away from this entire group as it's getting really really ugly.
Click to expand...

It's been about 24 hours and I have not received any response from Roadhouse Reels. Anybody surprised???? I know I am not. I just sent another email stating that I am taking there lack of response as an agreement to what was stated in my email. I told them I am going to cashout again and if it is not honored in a timely manner then I would ask for involvement from Casinomeister.

These guys are a joke. You can't hardly get an email response from them and when you do it is untruthful and or incorrect information.
 

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