32 Red Casino Tightest I have ever played at

**philipfromparis** · 28th October 2005, 01:15 AM

Beeing victim of its success, that is what 32red is actually, having read the previous comments of this thread. What we all should bear in mind is that gambling online is for entertainment only, and one shoud�nt expect to hit the jackpot every time we deposit, whatever the place is.

According to me, the three main criteria to take into consideration when playing online are :

1- to play in a trustable place which is known to be trustable (fast payouts, fair gaming�.)
2- to have a friendly and helpful customer service, you can reach via live chat, phone (free toll) or PM. And when it�s about reaching the CS via PM, you don�t have to wait hours for a reply.
3- To be rewarded for your loyalty

As far as I�m concerned, 32RED largely fulfills these criteria which are mine of course. I�m not quiet sure this is the case of every MG, RTG ;-), Bossmedia�online casino.

I�ve lost much money since I�ve begun to play, much more than I won, but this is my choice and I will never reject the responsability towards anybody.

The online casino industry is less or more regulated and we, players, choose to give our confidence to one place or another. 32RED deserves it, maybe more than other places, not because you always win when you play there, or because it has been voted � best CM casino for year 2003,2004�.), but after having played for months in different places, this is the place where my instinct leads me�and maybe I should�nt forget my reason (the heart has its reasons which the reason does not know Pascal )

Yes, I�m sure this is the price to pay when you are victim of your success ! Go on that way 32RED, this is the best proof that your success disturbs somehow, and without criticisms, success is nothing !

Philipfromparis

**silcnlayc** · 28th October 2005, 01:24 AM

Mr Ware, I thank you for responding, but remarks as these

he had loaded my account with an astounding welcome bonus the likes that I had never experienced before

, even if it was a slip of the keyboard , isn't looked upon fondly by loyal casino players of 32Red I would assume, and as an online casino player...I would have loved to have a welcome bonus that "knocked my socks off" too, even if it came with T&C's lol

and then when a player is wanting to become loyal to a casino (as I was trying to find another (casino) home for myself)...I didn't receive this "remarkable" welcome bonus..and I don't see too many posting here that have...

I agree your casino must be a very good one (lots of people have good things to say about it and that was the reason I hung in there and played for so long at 32Red) but for first hand experience...I was not honored with this for I had no opportunity to use it..

**johnsteed** · 28th October 2005, 02:29 AM

silcnlayc

Mr Ware, I thank you for responding, but remarks as these

Quote:
he had loaded my account with an astounding welcome bonus the likes that I had never experienced before

, even if it was a slip of the keyboard , isn't looked upon fondly by loyal casino players of 32Red I would assume, and as an online casino player...I would have loved to have a welcome bonus that "knocked my socks off" too, even if it came with T&C's lol and then when a player is wanting to become loyal to a casino (as I was trying to find another (casino) home for myself)...I didn't receive this "remarkable" welcome bonus..and I don't see too many posting here that have...

Actually, I've been reluctant to say anything concerning my account and bonuses. Pat Harrison, and the team at 32Red, have been extremely kind and generous with me. I do believe that over the course of August and September, I deposited a good $1,000 over a period of about 6 weeks. In that time, Pat (and others) had credited me with about the same amount of money (in equal value), not a match bonus, but tons of free bonuses to give me ample opportunities to have "another kick-at-the-can" ($70 here, $32 many many times, another $50 there). I can't think of another casino, specifically an MG casino, that would be that generous. There might be one, but I don't know of it. I've gotten plenty of bonuses from various PlayTech casino's when I used to play ONLY PlayTech casino's, and I suppose that they were quite generous. But the issue is 32Red, and I suppose versus other MG casino's.

For those who believe that you have to be a high-roller to get into Club Rouge, you don't. I had lots of bad luck when I first joined 32Red, and I too thought that it's just a bunch of hype over here at Casinomeister.com. After various emails, I was told by "Path" that I've been inducted into Club Rouge. I guess that I've never felt luckier, and I could understand the frustration of those who aren't invited or don't get in. Pat Harrison is THE first and only casino rep. in my years of playing online, to have called me. He is the only rep. who emails me to ask how I'm doing, without even talking about gambling (just music chatter). Of course, part of that is his job, but I feel that there's something different about 32Red than other casino's.

trial

lefkada wrote in one thread earlier, that the only thing this "great" casino offered him after 8000 k of losses, was the 32 $ monthly match bonus...

He did say that, but at the end of that thread, I thought that he seemed to be quite pleased with some kind of bonus that was credited to his account.

I'll say that I would never fault any player for having ill feelings toward a casino if they never win. I'm the same way. I roll-my-eyes everytime I read a positive thread about INetBet. I see that tons of players have had great experiences there, and I personally dislike them the most, but I move on, and I'm happy for the other players who do well there. You should see my stats over at Intercasino, BoDog, Roxypalace and lately, even at 32Red. It's not so great. But at the end of the day, I still feel that 32Red is the best "operated" casino I've ever visited (or go to on a regular basis).

I think one thing that people should remember, is that there are plenty of people who are very loyal and speak very highly about 32Red (that'll make the others at this forum want to vomit), but how many people are starting "rah-rah" threads about those other MG casino's?

**tombomb** · 28th October 2005, 02:48 AM

Nostalgia Casino.Ive deposited about $800 and cashed out about $27k in the last 8 weeks.you can see it in winning screenshots. I see that there are players that get extra comps from 32red on here.Customer service is important when I'm cashing out.Dont even get me started about Bellerock CS lately.

**silcnlayc** · 28th October 2005, 02:49 AM

I was impressed

with Mr Ware actually responding to this post and content in leaving this alone for once and for all...but now my curiosity has been tweaked by a few different recent posts...

First one is by Mr Ware ...

So, we have decided to be satisfied that we are never going to be able to offer the single best offer of free chips in the industry, to all players, all the time. Instead we have attempted to offer value and benefits where we believe it is sensible to do so

and following on his heels is johnsteed with this:

In that time, Pat (and others) had credited me with about the same amount of money (in equal value), not a match bonus, but tons of free bonuses to give me ample opportunities to have "another kick-at-the-can"

in response to trial saying

only some few players, super VIPS and "stars" will be regularly pampered in an unbelievable generous way,

Thought provoking...isn't it???

Good night all...have a great night on the games! Wishing all a full bucket of coins and a jackpot in the wings!

**jetset** · 28th October 2005, 08:05 AM

I'd like to draw attention to one of Ed Ware's (true) comments here:

QUOTE: We post our details and email addresses on our website to encourage just such feedback and to ensure we are on top of how players see 32Red support and promotions. UNQUOTE

This is something you hardly ever see in online casino land - owner-operator-managers who put their real names and whereabouts up for all to see on-site. IMO that's another measure of this professional companys integrity.

And for the cynics - I have no business connections with 32 Red - that's an honest opinion based on fact!

**guesswest** · 28th October 2005, 08:58 AM

Just in follow-up to the part of this I was commenting on. I never questioned 32red's excellence in customer service, banking etc. I have no complaints with regards to their bonuses either Their bonuses aren't the best out there it's true, but to repeat an oft used phrase in connection to 32red, if you do get a bonus and win, it's 'money in the bank' - and money in the bank quickly too. I'd prefer slightly inferior bonuses if they're being replaced by great customer service and banking. Not to mention how cool it is, as the last poster just mentioned, that you have a full name/bio on everyone working there!

The only issue I was kinda curious about was whether MGV casinos got to set their own payout percentages. I don't mean that they got to interfere with the RNG in any kind of operational sense, just that they could set it up when initially licensing the software to pay say 93% or whatever payout they chose. If 32red were doing this (which turns out they're not), setting a slightly lower payout than some competitors, there'd be nothing immoral or crooked about that - it'd just explain winning a little less. That'd be no different from land based casinos in proximity to each other, they all get to choose their own payouts within certain parameters, and they do vary. Normally if the payout is higher in B&M casinos, you lose something else along the way, such as good comps etc. I'd kinda thought maybe 32red was set a little lower and perhaps that this was where the money to offer such an otherwise great service came from. Having been corrected on that, I guess it's just that they're plain good at what they do. Regardless, big thumbs up to Ed Ware for being involved enough to post on this thread.

One last thing that's niggling me tho, the MGV payout percentages I've seen do vary, in some cases by a couple % which is really quite a lot - surely they should all be exactly the same if the payout is determined by MG and equal for all? I understand variance, but they must be taking a large enough sample that it'd represent the long term, right?

**Casinomeister** · 28th October 2005, 09:05 AM

Originally Posted by philipfromparis

...I�m sure this is the price to pay when you are victim of your success ! Go on that way 32RED, this is the best proof that your success disturbs somehow, and without criticisms, success is nothing !

Good comment - success is nothing without criticisms. I put a lot of trust in the forum members to speak their minds - whether it be praiseworthy or critical.

This thread goes to show that pleasing players is complex - how do you gain loyalty? How should bonuses be dealt with? Some players want pretty colors and cute blondes - some want to win more than at other casinos (what no "meister" switch?). The list goes on into the vanishing point. We are all looking for something different.

32Red stands out simply by their philosophy towards the player and the industry as a whole. That's satisfying enough for me. Thanks Ed for making yourself and your staff available to the player community. I think this speaks volumes.