Miami Paradise refusing to pay correctly

[thelawnet]

I cashed out at Miami Paradise (Golden Riviera, now owned by VPL) on 25th of June. The amount was £107.50

In August I received a cheque for €107.50.

I contacted the live help and asked them to please send a cheque for £107.50 instead. They instead sent a cheque for about 40 euros, so the total was worth £107.50.

I contacted their live help and I emailed them on 26th of August to let them know that I live in England, I deposited in pounds sterling, and euros are not legal tender here, and furthermore it would cost me about £20 to cash the cheque, this was the email:

Hi. I made a cashout a couple of months ago of £107.50 (pounds sterling)

I've since been paid, but in euros. These are not legal tender in the UK,
and I deposited and played in pounds, so please can you send me a cheque
for £107.50 instead.

I received an automated response but no actual reply. So on 12th September I sent another email, and again on the 21st of September, again no reply.

Finally Vivien contacted me on 26th of September and asked me for details after I alluded to it in another thread.

I sent the details but despite sending a second PM have had no response either.

It is now four months since my withdrawal, and I still haven't been paid properly.

It's not a major problem but I will not settle for the casino doing anything other than the right thing.

[scrollock]

the problem with this is that if the casino pays you another cheque (i.e. in pounds) then you will have been overpaid as the other cheque will still be cashable, the only way around this is for them to cancel the cheques they have given you as it is only fair that they incur the charges for cancelling the cheques rather than you for cashin them in.

[thelawnet]

the problem with this is that if the casino pays you another cheque (i.e. in pounds) then you will have been overpaid as the other cheque will still be cashable, the only way around this is for them to cancel the cheques they have given you as it is only fair that they incur the charges for cancelling the cheques rather than you for cashin them in.

I would be happy if they just answered my emails.

[Dirk Diggler]

I'd have complained to ecogra months ago, and advise you to do the same.

Sending cheques in a currency other than your own or the currency of your casino account that you didn't request is bad practice and I'm sure ecogra would be interested to find this out - as well as their shocking customer service.

This group is without a doubt the worst in terms of payment and support accross all the casinos approved by ecogra. I had to wait nearly TWO months to get a payout to Neteller at Goldenriviera despite being a regular player there for over a year.

[caruso]

This group is without a doubt the worst in terms of payment and support accross all the casinos approved by ecogra. I had to wait nearly TWO months to get a payout to Neteller at Goldenriviera despite being a regular player there for over a year.

Bear in mind GR is now under the VegasPartnerLounge umbrella. The old management is out the picture, and things should've radically improved.

I'm not sure whether the new manager was in place as early as June this year, but I don't think so.

Although a complaint certainly should be filed, it absolutely should NOT be necessary. I'll guess here that Thelawnet is soft-pedalling to see if the casino can manage to sort it out WITHOUT the wake up call of an official complaint. The fact that they aren't even answering emails is extraordinary: Microgaming many years in business, constantly lauded as the bee's knees of online gambling, and a licensee cannot manage to cancel and reissue a cheque, or even correspond with the player.

[thelawnet]

Bear in mind GR is now under the VegasPartnerLounge umbrella. The old management is out the picture, and things should've radically improved.

Well I didn't get *any* cheque until they were taken over.

So maybe VPL authorised them to start paying people.

Still I don't think VPL are managing this group. They own it, but I think the casino is still managed as a separate unit with its own staff.

[Dirk Diggler]

I've played since they were taken over by VPL and that was when I had the ridiculously long delay for the cashin - the last time I played obviously.

From my experience I'd agree with thelawnet that they are still been run by the same management - that is just by the 'feel' of the way there accounts department and support worked in my case.

[caruso]

The management is changed - I can tell you that for a fact, unless they're just plain bare-faced liars to my face, which I doubt. However, it's true that they're not run directly by VPL, but as a seperate entity.

[scrollock]

VPL is the only MG i have ever had a problem cashing out of,

first of all they are only one of 2 MG's ever to ask for ID off me, the other was king neptunes where i hit a big win, so i expected the ID request, but i was paid within 24 hours.

my payout at VPL? about £30 , after sending in the ID i was then met with playtech type stalling tactics, all in all the whole process took about 2 months.

VPL are the only MG i have never returned to play at

[elscrabinda]

These guys are recommended here or not?

I'm sure their representative will be rushing on here as soon as possible to sort your problems out. Or not more likely