Hello Player
Thank you for contacting Casino Rewards Support. Please be advised that
under the casino promotional Terms & Conditions you are currently not
eligible to redeem any further VIP points.
Whilst you may see VIP points available for redemption in your Casino
Rewards account, these points will not be released until you demonstrate
a serious intention to play, deposit & wager at the casino in
accordance with the Casino?s promotional Terms & Conditions:
"In the event that the casino deems a player to have misused a casino
account for the exploitation of promotional offers, without ever
demonstrating any degree of risk with personal funds or serious intention to
play, the redemption of all such promotional offers, including but not
limited to sign-up bonuses, will be suspended until such times as the
player demonstrates a purchase history at the casino."
In the event that your account reflects a true desire to play, wager
and risk personal funds, not solely in accordance with promotional
offers, but over a period of time, the casino may, at its discretion, review
your account and reverse this decision.
Please note, neither the Casino nor the Casino Support team is able to
provide you with specific guidance with regard to the steps necessary
to lift the suspension of points redemption.
Bookmarks