Riverbelle Wednesday Promotion

**chrissywaddle** · 15th September 2005, 01:02 PM

Has anyone participated in this and received their bonus.

I have emailed 3 times (No reply) I have phoned and been told it will be escalated to the promotions department and I will have it in 24 hours (That was Monday). Now they say I have not even registered for it WHICH I KNOW FOR A FACT I HAD.

Hello , an agent will be with you shortly
: soryy i got disconnected grtta
: HELLO
You are chatting to damien
damien : Hello and welcome to our live chat support!
damien : How may I assist you?
: i am waitong foe the 50 credit bonus from last wednesday . whay havent i received it yet
damien : Do you mind waiting while I access your account details. please?
: no that is fine
damien : *****, have you claimed for the promotion on this account?
: Yes, definately
damien : According to the information in front of me, you have only claimed for the sign on bonus.
: No, I DEFINATELY claimed the sign up. I have read on a forum that alot of people have not been credited with the bonus.
: Not sign up, Wednesday promo. Why would I play on a Wednesday on slots for two weeks running if I hadnt claimed
damien : Have you received an email confirming that you have claim for this bonus because if you have not received the confirmation email then the claim did not go through.
: Not that I am aware, but with respect, Belle Rock email do not exactly have the highest reputation in the casino world
damien : What do you mean by that?
: What I mean is if you read the forum on Casinomeister, the support takes alot of comments regarding not answering emails.
: We are transgressing from the point though, I did claim the promo for definate
damien : I can't see hat you have clkaimed for this promotion. You still have time to claim this bonus for today, though.
: WHAT ABOUT LAST WEEKS ???
damien : I regret to inform you, ****, that because the claim has not gone through last week will not count.
: I am on the phone to a friend, he has checked his email. HE DID NOT receive an email from you either but he did claim.
: So basically, because of an error at your end, I lose out.
: ?
damien : There is no error on our side, we have many player's who's claims went through.
: AND YOU HAVE MANY PLAYERS WHO HAVE STILL NOT RECEIVED THEIR BONUS BECAUSE OF AN ERROR AT YOUR END EVEN THOUGH THE TERMS AND CONDITIONS OF YOUR SITE SAY THE BONUS WILL BE PAID TODAY
: Is the above true or not
damien : I will admit that there is an error with the automated crediting system, I have just started my shift and already I have found that a few accounts have not been credited.
damien : I will be escalating this to the relevant departments for investigation.
: What about my bonus for last week though. I know for a fact that I claimed. I dont know how i could possibly prove it but I did claim
damien : ****, the best I can do for you is forward this to the Promotions Department for a review. They will alsp see that no claim reflects on this account, however; I will do my very best to convince them to have your account credited for this promotion. I will even claim the bonus for again.
damien : Kindly be advised that the final decision lies with the Promotion Department and no further correspondence will be entered into after they have made it.
: Right, so we are waiting for the promo dept to decide about last weeks and you are claiming from this week, is that correct
damien : *****, is there anything further I can assist you with?
: Yes, could you answer my above point just for clarification regarding the situation now
damien : I thought I answered that when I stated that I have come across player's who's accounts have not been credited yet for the promotion.
: Are you claiming the bonus for me ?
damien : I have done so, you should be recieving a confirmation email soon.
: Thank You

Even though Damien has now claimed it for me, I still have not received this imaginary confirmation email that they say I should have done when I claimed last Wednesday

Any advice great fully received

**Bruce Hamilton** · 15th September 2005, 04:35 PM

Your first course of action should've been to contact BelleRock, who is a frequent contributor to the forum... You should give the reps a chance to resolve the issue to your benefit before posting it on the forum, and filing pitch-a-bitch with Bryan. The last option should be avoided unless you have hard evidence to prove your case, as Bryan will bill you f500 for an unfounded claim.

**chrissywaddle** · 15th September 2005, 04:48 PM

Originally Posted by Bruce Hamilton

The last option should be avoided unless you have hard evidence to prove your case, as Bryan will bill you f500 for an unfounded claim.

The hard evidence is, it should have been in yesterday and it isnt. Cant get much better than that.

I was basically asking if anyone else had had such a problem. I have seen on other boards that they have as well

**Bruce Hamilton** · 15th September 2005, 05:00 PM

Originally Posted by chrissywaddle

The hard evidence is, it should have been in yesterday and it isnt.

Having a screenshot that stated your claim was accepted would be hard evidence, all we have is your chat log with Damien. You need proof that you claimed that bonus for the two weeks in question. I'm not disputing your claim, but Bryan will need something more to go on.

**chrissywaddle** · 15th September 2005, 05:27 PM

I knwo what you meen Bruce BUT, all you get is a pop up that says thank you for your claim. You dont get anything account specisfic, IE Number, email addrress if you know what I mean

**Bruce Hamilton** · 15th September 2005, 05:30 PM

I see your point... Good luck.

**tim5ny** · 15th September 2005, 06:51 PM

Even though you may be right in this situation.. pissing off the cs representative and throwing the name Casinomeister in to try and bully them around is not what I'd call the diplomatic approach.

**chrissywaddle** · 15th September 2005, 07:10 PM

Originally Posted by tim5ny

Even though you may be right in this situation.. pissing off the cs representative and throwing the name Casinomeister in to try and bully them around is not what I'd call the diplomatic approach.

What am I supposed to do. Just keep fireing off emails to them that just dont get answered.

I stated a fact, on the casinomeister forum they have received bad coverage of their customer services. If the truth hurts, sort it out

And another thing, why does a live chat with these take upto 25 minutes to complete. I had one this morning with trident lounge and the all thing took less than 5 mins

**thelawnet** · 16th September 2005, 12:35 AM

Originally Posted by chrissywaddle

Any advice great fully received

My advice: never piss off the casino rep.

They are normal people, in addition to being a casino representative, and might well decide that rude people get nothing.

I wouldn't blame them.

Why would he want to give you out free money when you are rude to him? Doesn't take much to lose the record of you claiming the promotion.