Planetluck casino does not want to pay me my winning game

[players]

I was playing craps and the first number that came out was 1 and 1 which is a total of 2 then the second game came out as 3 and 5 which is a total of 8. So i won but it didnt say I won or give me any money. So i contact plantluck live help. The person that my first game was a total of 2 and that I didnt win or lose. I told her/him I know that and I was talking about the second game and they just acted like i was not talking about the second game and was trying to ignore it. So they said we add the amount back to my account, so I check and I only saw the money that I deposit and not the winning money. So they then said the game was incomplete which I find it crazy to believe. If i hit a 7 i would of lost the money and they would not care and they would of not say that there was a problem with the game. There also seem no problem with the game when I played. I tooked screen shot of the game and video taped it.

Edit - I played again and I hit a 7 nothing happen then a couple of mintues later I saw that I lost the money. Funny how that happens becuase it was a incomplete game also and it tooked the money.

[players]

I played again and won and the live person said I lost all 3 games and I said no i didnt and have proof. I hit a 6 and a 2 which is a 8 and I had a bet on 8. They are lieing. I have proof and screen shot and video tape, Why are they lieing.

[lanidar]

players:
So i contact plantluck live help

Why don't you just call them and forget the live help.
Live help takes too long PLUS half the service reps don't understand english well enough to interpert what you are typing.

[players]

I am withdrawing my money and it says "You have not fulfilled the wagering restrictions for the bonus you have claimed earlier. Please complete the wagering restrictions before initiating the cashout."

I did put no bonus code or accept one. Live chat told me if I wanted a bonus and I said no. The reason I talk to live support becuase I didnt see my money when I deposit. So i asked her what happen and she said that there was a problem with ezcash and its fixed. So she asked if I wanted a bonus and I said no.

They are driving me crazy. First they dont want to pay me the games I won and second they wont let me withdraw. This is a really bad business pratice they are doing. I am going to give them a call and complain.

I really hope they are not part of partypoker one of the largest poker site on the internet today.

[players]

some log about a stupid bonus and a crazy wager.

Guest#: I want to withdraw my full balance now but it wont let me why is this.
Naga_Brunda: Please stay online while I look into your request.
Naga_Brunda: Thank you for staying online.
Naga_Brunda: I see that you have not met the wagering requirement,
Naga_Brunda: Once you meet the wagering requirement you will be able to cash out.
Guest#: No i did not put a bonus
Guest#: so there cant be a wager
Naga_Brunda: I see that you have wagered $14 and you will still need to wager $249.97 before initiating a withdrawal.
Guest#: you telling me to wager my real money
Guest#: i dont see any bonus money
Guest#: I didnt put any bonus code or got any bonus money
Naga_Brunda: Since you have made a deposit through ePassporte, the system automatically issued 10% bonus to your account.
Guest#: but i told live support early i dont want a bonus
Guest#: this is not my fault
Naga_Brunda: Since you made the deposit through ePassporte, the system will automatically issue the 10% bonus.
Guest#: but i dont want that 10%
Guest#: that crazy 8 dollars to wager $300
Guest#: why would i do that
Naga_Brunda: I am sorry but the system will automatically issue the bonus if you make a deposit through the ePassporte option.
Guest#: what if someone doesnt want a bonus how can they bypass this
Guest#: since i did tell live chat support i dont want no bonus at all
Naga_Brunda: Please note that once the bonus is droped you will not be able to claim the bonus in future.
Naga_Brunda: Would you like to drop the bonus.
Guest#: ok

[tantalos]

This all sounds a bit strange, planetluck seems to be OK according to most people's experience (including me).


If you do feel, however, that you were cheated , just leave the casino and try somewhere else.

To be honest though, Planet luck (as well as Starluck) has been one of the easiest casinos to deposit, withdraw, and be helped by its live operators...

[Johnny Casino]

automatic 10% bonus... ouch. How did you go. did they drop the bonus and let you get your cash?

[BingoT]

Why don't you just call them and forget the live help.
Live help takes too long PLUS half the service reps don't understand english well enough to interpert what you are typing.

This is true
Not only Starluck and Planetluck they all have issues when it comes to live help.it's a joke talking to any of them on live help.
I know I promote and play in Starluck and Planetluck I have to say when it comes out to pay you they are like most. (Least They Pay You)
and I have had some great winners from me that won some good money they all got paid.Maybe because it's me lol I think i'm a lucky star for most.
It's better to use the phone

[jetset]

Reading that live chat was a visit to the surreal imo - this is bonusing gone mad, especially when the player actually had the forethought to contact the casino and tell them he didn't want the damned thing.

Automatic bonusing is a license for some of these dumps to steal in my view.

Perhaps if you can get through to someone with a little common sense and management discretion you can get this ridiculous situation reversed.

[dominique]

This is a problem that has happened to me also.

I claim no bonuses, I hate WR, it ruins all the fun for me. I just play for fun.

Recently I was playing, all slots, no bonus claimed. I had deposited some money and played one session one day, then another the next. I had a nice hit and wanted to withdraw $500.

I was told I couldn't because I had a wagering requirement to fill for my $50 bonus. It turned out that overnight they snuck $50 into my account.

So I played and played and I hit again and tried to cash out - now the sum was higher.

I received another note that I still had not fulfilled the WR (That is why I hate those things. Take a bonus and be forced to lose your winnings.)

I went to play again and won even more. Eventually I had reached the WR and cashed out $1800.

If I had lost my winnings I would not have thought is was funny. I would have been stock raving mad.

If I do not ask for a bonus, I have not agreed to the T&C converning it. I do not, ever , agree to wagering requirements.

Where do people come off putting bonuses in my account and demanding I follow WR rules when I never, ever agreed to this?

This was a respectable casino, and I am not naming names because this has become common practice for many and it would not be fair to single this one out.

But - keep your fingers out of my account! I do not want a bonus, and I do not agree to the T&C that come with the bonus!!!!!!!