Serious questions not answered.

[dinahbrand]

I will try to make a long story as short as possible. I was playing at Vegas Joker Casino when I started to notice my balance would suddenly change without any wager. I thought this was a delay that would correct itself and kept playing. ( I know that was stupid ). But it got worse and I contacted CS. I was hoping they could see the discrepancies in my wager and balance as I played. I wagered the account down to zero and logged off because so much money was evaporating anyway.

Vegas Joker response #1: They checked and everything was fine. If I wanted to look at my playcheck and found anything wrong then I could email them again.

I looked at my playcheck and found plenty wrong. I even made screenshots to show discrepancies. But the biggest problem was what happened next. I had a zero balance and only logged in to take screenshots. I noticed that playcheck had me listed as having made a wager when I had a zero balance. This was impossible. I also took a screenshot of this. I also PM the contact person listed here.

Vegas Joker response #2: They all agreed that something was seriously wrong and would take their time to track down what happened.

So I waited and received some gibberish about a player having to push this button and collecting between plays. None of it made sense and it still did not explain the wager on a zero balance. It did not explain how I could have a balance of $20, wager $.60 and then have a balance of $17. They claimed they would get back to me again.

Vegas Joker Final response # 3: The discrepancies were due to a time lag.

So their final explainantion is that playcheck did not record my wagers until hours or days after I had played. The missing money is due to playcheck catching up. The wager on a zero balance is also due to playcheck catching up. These people belong on the Bush team. Ignore the facts and just deny anything happened. It is almost laughable. I have wheedled down to very few casinos to play at and all the casinos in this group have been removed from my computer. This is the only time I have ever seen anything like this.

[paul02085]

You libs just cant get over it can u, lol. Ya know whats even better? The Supreme Court, baby.

Oh yeah, i am soooo sorry you lost your money.

[dinahbrand]

Hey baby to you too and do you know what color Louisiana and Mississippi are? They're red and he even ignored the people in Bible belt Mississippi. If King Bush and his future enforcer Roberts have their way then online gambling will definitely go bye-bye. So don't laugh so hard. He will get around to you too.
But thanks for the sympathy. You sound as sincere as your Bush buddy. Everyone can decide on their own if they want to stay with this casino. I don't mind getting screwed if it's fun. This was not fun.

[Bruce Hamilton]

So their final explainantion is that playcheck did not record my wagers until hours or days after I had played. The missing money is due to playcheck catching up.

While it is true that playcheck needs time to catch up, it's only an hour or less, not a whole day. Have you checked your playcheck since then? Are those discrepancies you mention still there? If so, take screenshots of everything and submit them to their representative, VegasVIP Lounge, who is a member of this forum.

[VegasVIP Lounge]

Dear J.

Thank you for this reply.

As you are WELL aware, I have been dealing with this on the MGS level. A long, and detailed explanation was send to you from MGS!
You accuse the Casino of having cheated and stolen your money, you even accused ME of doing so!

Now with YOUR permission, I will gladly make this 'gibberish' available for everyone here to review.

You don't seem to understand that the Casino does NOT have controll over any of the issues, and the explanation by MGS was given after substantial amounts of pressure was pushed onto them from the VJ Fraud department and CS Manager and myself.

I have explained to you that there were delays due to Software upgrades and updates from MGS.
IF you are STILL not happy with this explanation, PLEASE feel free to ask MGS to instruct a PWC Audit of your account.

Kind Regards
Adri Sinclair

[dinahbrand]

Thanks, I did take screenshots and submit which is why they admitted something was definitely wrong. I also PM the rep from this forum. I even received another email today from this rep which was not too nice. I was told today that the casino had nothing to do with what happened. It was a MGS problem only and they had no control over what happens with MGS software.
"Synchronising problems occur too when servers are being updated, or software updates happen from the MGS side. With all the new games being introduced, and all the changes to the software, like you, the casino is at their mercy."
So if I go to a land based casino and one of their machines obviously has problems do you think they would tell me to call the number on the side of the machine? I am not talking about a lot of money here but this is a problem that needs to be fixed. I have not checked again because I am through with them and removed them from my computer. This is my last post on this because it feels like a real dead end with these people.

[buffcanada]

i agree vegas IS a bunch of crooked f##ks but take this as lesson learned and don't play there anymore as other casino's like inetbet and any of the bellrock group are much more accomidating and easier to deal with if there are any problems.VEGAS GROUP SUCKS AZZZZZZZZZZZZZZZZZZZ

[Macgyver]

^ there's a poster just asking to be banned (or at least warned), IMHO

[Daffy]

^ there's a poster just asking to be banned (or at least warned), IMHO

ditto...

some pretty harsh comments here against a casino who's response appears prompt and effective to me.

the dUck

[Bruce Hamilton]

"Synchronising problems occur too when servers are being updated, or software updates happen from the MGS side. With all the new games being introduced, and all the changes to the software, like you, the casino is at their mercy."

I'm not so sure I buy the casino being at the mercy of Microgaming. They may not have any control over what happens during an upgrade, but someone should make good if the upgrade causes a player to lose money from their bankroll without benefit of placing a bet.