Help Please I am Being Robbed by Planetluck

[pattyj59]

Everyone out there online gambling watch out for this group of rip off, liars, dishonest, and most of all a big casino fraud.:sniper:

From support agent to support manager to the head person I can not say exactly his title that is what he said to me he is the top one and he had made the final decision and him alone. This person was the rudest ass ever to be in a high position this scares me.

What I really need to know is there anywhere online for us players who is being mistreated and abused by this group. This is a long one so I am going to make it short. I opened an acct deposited into the casino once then before I made m cashout in the amount of $240000.00 and now the casino won't pay. Oh yea this was fair and honest win the only unfair and dishonest thing was that site. Please help I don't know where to go or what to do I emailed several links but nothing has come my way......This can't be happening.

thanks pattyj59

 

[tim5ny]

How many extra zeros do you have in that cash-in figure??

 

[swampwitch]

Patty, at the half-dozen or so boards you have posted this, the total you tried to cash out was $23,850.00. Also you mentioned in those other posts that there were many accounts playing from the same computer, and that was what Planetluck was basing their decision on.

How about elaborating...especially, why were there so many players and accounts on the same computer?

 

[bpb]

Everyone out there online gambling watch out for this group of rip off, liars, dishonest, and most of all a big casino fraud.:sniper:

From support agent to support manager to the head person I can not say exactly his title that is what he said to me he is the top one and he had made the final decision and him alone. This person was the rudest ass ever to be in a high position this scares me.

What I really need to know is there anywhere online for us players who is being mistreated and abused by this group. This is a long one so I am going to make it short. I opened an acct deposited into the casino once then before I made m cashout in the amount of $240000.00 and now the casino won't pay. Oh yea this was fair and honest win the only unfair and dishonest thing was that site. Please help I don't know where to go or what to do I emailed several links but nothing has come my way......This can't be happening.

thanks pattyj59

Planetluck has ties to Party Poker ... which is soon going public. Besides a video poker glitch which they refuse to acknowledge ... I haven't heard of cashout complaints before. Without more info, I'm going to assume that you're the one scamming them.

 

[BingoT]

If you tell the story tell everyone the same

If you tell the story tell everyone the same thing don't change it all around
https://www.casinomeister.com/forums/search
If I lose 1.00 I keep it at $1.00 Don't change the Amt. as you go
I love to help anyone I can But one thing in life is:
I HATE PEOPLE THAT LIE :axeman2:
I do hope for the best for you

I bet over all you lost $25.00 to $50.00 & won nothing & now your crying wolf
Oh & I can't forget Patty if you have some good Proof on this I will help you I know someone that will help me on this matter at Planetluck & Starluck Casino

 

[pattyj59]

Hello BingoT

If I was the one scamming here there would be no way in hell that I would be trying so damn hard to get some justice. As for the story changing nothing has changed because the truth remains the same maybe I might have misprinted the dollar amount that is because I have requested a few times from the casino to an agent who at the time was working with my cash out to reverse some of the winnings back to my casinos. All I know my cash out started at $24,000.00 then I had asked that $100 to be transferred to three of my accounts that would then lets calculate this
$24,000.00-$300.00=$23,700.00 and a day or so later while waiting for this to be processed I requested once again to revese some more cash not much more I can not recall maybe another $150 or $200 and that was all I transferred back. As far as my previous amounts that I had listed I was trying to recall what the total was but by this time after dealing with casino for over a month with the lies and the dishonesty that I was getting daily from them was just a little to much weight on my mind. You try to write an email with the all the details outline, to a place that you are in serious need of their help. Especially after all there were so many different things going on with this cashout after all the casino was caught up in a dilemma.

The dilemma being that for 2 years they had allowed several player to open accounts from the same ip address. BingoT I am going to copy and paste the most recent and cleariest explanation that I was able to write. This is because after all since the 25th of April I had lost lots of sleep and was only napping in between dealing with this matter and taking care of my family by the way if I was scamming again I would never had gone this far to where it became a daily problem in my home.

My family was the one sufferring from this more than I knew my kids had told their father that they could not deal with me anymore and he felt the same way. I was just caught up in this nightmare a nightmare worst than freddy krugger's nightmare in planetluck.So just the other day I had finally had a decent nights sleep and was able to write down the facts a little more clear than I have been. A problem this large which has many explantions in between all the cracks is easier to voice than to write. This was an email that I had to send to a online forum host I am new to all this online gambling and so I was posting where ever someone can hear my cry for help. This to me was so horrible that a casino site could do such yes I am aware that manager has the right to do whatever they please but don't they have a right to make sure it's not a dishonest decision. Look BingoT I just went back to my document and it.s pretty long as I said details were that of kayos so I was wondering if I am able to email that directly to you. I would not want to post it with this reply after all this one was long enough. Please let me know if that is ok if not I will go and send it this way....Thanks pattyj59

 

[pattyj59]

Boy this is a tough group!!

Boy you guys are tough a person better be clear on the facts before posting here. Ok well I am a little clearier now that I finally had a decent nights rest.

I sure hope that all is forgiven for my scrambled up message and that you can accept me to be a part of this forum because, I like to be a part of a tough group and that you guys are. forgive and try to forget that screwed up message thanks pattyj59

 

[mikekloeg]

why dont u post ur history here
from the machine.s

 

[BingoT]

Patty Please Post it all so other's may Help me

why dont u post ur history here
from the machine.s

Patty Please Post it all so other's may Help me too & just the facts
& if you like you can Email it if you like I'll leave it up to you
Thanks
Tom

 

[BingoT]

Boy you guys are tough a person better be clear on the facts before posting here. Ok well I am a little clearier now that I finally had a decent nights rest.

I sure hope that all is forgiven for my scrambled up message and that you can accept me to be a part of this forum because, I like to be a part of a tough group and that you guys are. forgive and try to forget that screwed up message thanks pattyj59

Thank You I need alittle tongue lol

 

[chuchu59]

Boy you guys are tough a person better be clear on the facts before posting here. Ok well I am a little clearier now that I finally had a decent nights rest.

I sure hope that all is forgiven for my scrambled up message and that you can accept me to be a part of this forum because, I like to be a part of a tough group and that you guys are. forgive and try to forget that screwed up message thanks pattyj59

You think we are tough? The meister is even tougher. What else would you expect if you have to deal with rogue casinos and evil players both of which are giving the industry a bad name. We have seen too many of both so we dont really believe everything we read unless there are some hard facts to support them. However,I think you have found the right forum if you really need help. Bryan,Spearmaster and Jetset are simply marvellous in getting back players' genuine winnings and deposits. If you have had a good rest and can state all the facts,try pitching a bitch.

 

[mikekloeg]

kinda lmao when i ask for the history there bo doesent post lmao

 

[pattyj59]

Updated news on my planetluck nightmare story!!!1

1. my account being under three investigation the 3rd one being by security/risk management
who had given me one ultimatum and no negotiations well be made was that I pay for the charge backs that were linked to me by a phone number that was listed on my account as the registered phone number. I did agree to such bogus reasons and after being convinced by my husband to pay the $3800 for those charge backs that is when I was told that the head department was now investigating this matter. I must point out that I never had registered such number on my account. I however was contacting them on a issue that they needed to look into and get back to me with at that time I had told them I was not at home and can not be called back at the number I registered with the casino. They then asked if I had a contact number so they can get back to me. I had told them I am at a friends and they had asked if they can call me back at my friend number, no problem I said and so that is they only way I can think how her number happens to be registered on my account .

It makes no sense and neither does this site. How do they explain this my other 3 accounts partybingo, starluck, aceclub all have one number registered and that is the number that should have been registered with planetluck. I have proof of this I copied the registration page which shows this information I got it right off their cashier page the page where you register your information. After pointing all this out they must have realized that something was not right here and I was not going to let that be. They then came up with another reason this one was more shocking than the wrong phone number being registered.

Linked accounts they had said was the problem now, yes this was a problem after all the casino for the last 2 years allowed several players to open accounts from the same ip address and not once was there a problem like this. They had no problem with this when they were getting more deposits the cash outs I assume after all from what was told to me not one player cashed out more than $1000.00 or so but what they were putting in was way more than they were giving out until this win of mine. The casino had asked me at the time of registration if I knew a few players that were registered from the same computer I had knew one she was the friend who had referred me the other two I had no idea until I asked my friend who by the way is the owner of the computer.

It seems that they planned this out they allowed several players to open accounts knowing that if they win big they do not have to pay out because they were going to use this reason. Prior to me opening an account a player that is a friend also opened an account in Dec. 2004 he was a platinum player within a short while deposited daily and made several a day he was hooked on starluck and he had a pattern of attempting to cash out his little winnings of a $1000.00 or so dollars but he would seem to go back and throw it all back into the casino. He had spent about $50,000 in the short time he was a player and his cash out was no where near that at all. This player was the one player who at first was not locked out but he had registered from the same ip address as I did so that was not making any sense after all all my deposit had cleared so why was I put on the list of bad players and his account wasn't? Only after I had asked support why and what is the difference between the 2 accounts? They could not give an answer instead the next day he found his account to be locked he then contacted the casino who told him it was related to a problem that was first show on his account back when he first opened it but this was resolved and here they are trying to use it again dummies. After all his accounts were re opened as to mine I was told still under investigation. His account now is permanently lock this is only after speaking with someone who claims to be the top person at these sites the one who made the decision to not pay me my cash out.

That person sounds like he was put up to this as he was rude unprofessional and so far out of this world with what he was saying to me regarding things that was supposedly happening. Sounded confused as for what he was saying he was mentioning things that he had said I was admitting to and things I was saying that would have put me in a bad situation and trying to correct him was impossible he would not listen to reasoning or the truth as he stated he was the one who had made the final decision and the decision will not change..I have never dealt with any type of customer support that had so many lies after lies and guys this is the honest to gods truth.

I hope that this was clear to understand the whole truth in this matter because I tried to point out the important parts and the parts that needed to be heard but there were so many that I had a difficult time after all this group has put me through so many changes. Thanks everyone for all your feed backs and assistance

I will be sending the picture of my hit and a few other chat sessions just as soon as I figuire out how to attach them here.
pattyj59

 

[amandajm]

I opened an acct deposited into the casino once then before I made m cashout in the amount of $240000.00 and now the casino won't pay

You won 24k..

You cashed out..​

The casino said no because of multiple accounts on the same computer?

You alledge the multiple accounts were opened on the same computer with the casinos knowledge and consent?​

 

[mikekloeg]

good point there i think thats making it all clear i have olso 2 idd add starluck
butt i contackt the casino that i have 2 pc,s

1 for my daddy a nick 1 for my

hope wi can figure this out then
if u use it on the same computer thats meens fraud
of bonussen

 

[frafi]

static ip?

most of the people have dynamic ips nowadays.
Is this ip you have a static one or is the casino able to determine your computer otherwise, for example MAC address of the ip card?

Franz

 

[pattyj59]

update about the ip address used for planetluck....

You know guy's I am not sure what type of ip this really is I do know that it's connected through a WIRELESS NETWORK/ cable modem if that helps any. But as far as the casino goes they were well aware of several accounts before mine registering from the same computer ip address. So what was the difference between me cashing out and the most recent player who also registered from the same system, cashing out just weeks before I did? oh it must be the dollar amounts and yes it was at 24k but after the request I had asked the casino to deposit $100 in my other 3 accounts that I have with them then one more time I think it was to party bingo for $150? it's been so long ago and so much crap I've taken from them I totally forgot the exact amount for the second transfer of my winnings to party bingo. This was my first of knowing that there is an ip address for computers. By the time my friend opened an account several players before her had not even mentioned that there was a rule of some sort regarding players per ip and things of that nature after all the casino had confirmed verified and allow deposit and some times cash outs from all the players that is in question all but me. How does that sound to you sounds to me that this was all planed they allowed all this activities to go one knowing one day some player was going to hit and cash out and with this many players linked the players was going to just take a lost and then who ever is running the show and their peoples they will be able to fraud this cash out and deny it that means they would divide the wins amongst themselves that is those that were crooks and as far as I am concerned just about everyone there is just that. pattyj59

 

[mitch]

Multiple accounts opened from the same computer!!

Story over, unless the poster can provide proof positive the casino agreed to this in advance. (yeah right)

Facts are facts the rest is just gossip.

Mitch

 

[BingoT]

Hi Patty

I want to Thank You for letting me call you on the phone.
& Boy Can You Talk I'm only joking your very nice It was great talking with you
And like I told you if you ever need a great person to talk face to face or by phone to phone I will be here.
Hope this mess can be all worled out.
Tom

 

[pattyj59]

Proof of my hit at Planetluck

This is for those who doubted my hit!!!! The $25000.00 one at that as far as payouts I can say they are trying hard not to pay players even thoughs that have won fair and honest. Yes the casino gave the okay after all they allowed several players to open accounts and continue to make play at their site, not only were they able to deposit they were also cashing out as well. Like I said before 2 years this casino sites had confirned several players identity and continued to allow them to be players...... I had to make an adjustment to the picture of the hit I made, at the casino.

THANKS pattyj59











the
patthj59

 

[pattyj59]

If you thought that was talking then.........

you ain't heard talking yet ha ha funny one. It was a very pleasant conversation thank you for that. Hey BingoT did you see it I did it, a little awkward looking it's just that the actual copy had to be decreased in size I say not to bad huh?

pattyj59

 

[tim5ny]

I feel sorry for you due to the fact that the casino has every right to deny your winnings on one of the most basic precepts of online gambling. One account per household/computer. All of the money you and your friends poured into this place... and you never had a chance because of this technicality. The casino will claim that it never discovered the multiple accounts from the same ip address until they began to process your winnings, and it may be true, but I highly doubt that's the case with the sophisticated security measures put in place by online casinos. This is a basic infraction that I think the security systems would catch right away at the time the second account registered from an ip address already used by a current account. The sad part of this whole thing is that the casino continued to let you guys keep pouring your money in without considering it a problem unless you won something.

 

[frafi]

the poster has a wireless connection, I assume with a dynamic ip. In this case the casino cannot say "same ip".
There must be another hidden way the casino can determine this special computer.
If there is a small local area network at home, 2 computers connected, one dynamic ip to the outside, played to different times, the casino could nothing do.

 

[pattyj59]

planetluck and my cash out issue

Hi frafi,

You are correct it is a wireless network connection, the second part of your message can you explain it in a way where one with no computer technology experience can understand.thanks frafi


hello tim5ny,

we only speak what we think not all the time what we know, so I am not going to let your comment upset this issue that I am dealing with. As far as them fools at the casino they were well aware of all players that opened up accounts from the ip in question. Each player is confirmed and details verified by a phone call from the credit team who at one part of the verification process they asked if you know a few players at this time they name 3 or so players names and you have to tell them how you know these players if you know them at all. Because they have also opened up an account from the same computer they let you know that is why the are asking this question. So it is clear that they are aware of such and if they deny this then the truth will be said and players will be aware that this group is a scamming lying online fraud casino. So let's hope that they realize they can not mislead players as it seems that they have done in my case.

 

[The Dude]

So far, this is whay I have from the casino:

...there are more than 30 accounts, precisely 44 accounts linked to the same IP. There are 8 counts of charge backs. The Head of Retention for PartyGaming had personally spoken to this player and she was adamant and abusive.

I think that if the player feels that she's been wronged, I can put her in contact with the Gibraltar authorities (Planetluck is licensed there). They should be able to look into this - if she's in the right, more power to her.

If she's wrong, she owes me 500 Euro for making a bogus claim (stated clearly on the "Pitch a Bitch" form).

 

[tim5ny]

hello tim5ny,

we only speak what we think not all the time what we know, so I am not going to let your comment upset this issue that I am dealing with.

"there are more than 30 accounts, precisely 44 accounts linked to the same IP. There are 8 counts of charge backs. The Head of Retention for PartyGaming had personally spoken to this player and she was adamant and abusive."

Everyone always sounds like they've been screwed until you hear the other side of the story . 44 accounts and 8 chargebacks??? You'll never see that money... and the casino doesn't look bad in this circumstance.

 

[swampwitch]

Patty....How many accounts are on the same computer..not just the same IP? Sounds like 44 people may be using the same computer to play at the same casino. Why? And, is it your computer? Or an Internet Cafe? Or a library?
Can you give just ONE justification for so many "different" people to be using the SAME computer/IP to play at the SAME casino?

 

[thelawnet]

Patty....How many accounts are on the same computer..not just the same IP? Sounds like 44 people may be using the same computer to play at the same casino. Why? And, is it your computer? Or an Internet Cafe? Or a library?
Can you give just ONE justification for so many "different" people to be using the SAME computer/IP to play at the SAME casino?

I doubt it. Not convinced about the coherence of the OP. I don't think she should be gambling at all, from reading her posts.

It's a shame that Planetluck didn't have any systems in place to stop this while she was apparently losing thousands of dollars on multiple accounts.

It's quite possible that they don't, as their software is not the best, but one would have hoped that things should have been picked up long, long before this point.

It pretty much does make sense that with a large cashout would be the first trigger for checking the player's account (or in this case the player's dozens of accounts).

Sad, but hopefully the chargebacks will get the player banned from casinos online, for her own protection.

 

[DrNo888]

Funny you mention bad software. Take a gander:

Expired Image

 

[tim5ny]

WTF?? A hand of 50 in black-jack.

 

[pattyj59]

Let Me Set This Straight

Ok People as far as 30 accts I have no idea of where that number came from but let me say this I had 4 accts until ace club merged with starluck so that in total makes 3 accts. Oh yes they were very aware that these other accounts existed and charge backs were made. That is how I had found out from the credit team during the verification process they had asked if I knew a few of these players because I was told they had opened an account from the same computer I had confirmed the one player that I knew and that was that had no idea that this was a set up for the casino to allow as many players to open an account and make deposits after deposits and when the time comes like my time did a big hit they have a reason why they won't pay out. So yes they were well aware of all this even today I ask why did they allow me to be a player and they were aware that this could be a problem they just avoid answer that question either they say something which has nothing to do with that question or disconnect the chat session and proof I have of this.

And if there seems to be a problem with my postings as far as the wordings go, if you're smart enough then you'll get it and if not to bad. Understand I have been dealing with this nightmare since April 25th ok my head every damn day hurts when I am on the computer dealing with this crap.... Oh I also found out that they are using this linked excuse to players who have played not so much as to have registered from the same computer but played from that cp and then that player has a few that was referred by her and that was considered I guess linked as well but for 2 years guys you say it took a big cash out for them to see all this traffic from the same cp no way their have been others as a matter of fact just a few weeks before I became a player someone who registered from the same cp had requested a cash out and that was no problem.


Let me break it down for ya I had finally figured this out.

My cash out was going to be processed it was only because of myself contacting the IGC who was the one to contact directly the top department. I had did that because of the way it was going my cash out had went through three investigations being the 3rd one with the security/risk management dept who came up with the decision to allow it to be processed and that decision was for me to pay the total amount that was charged backs from the other players somewhere in the amount of $3800 I can not recall the total somewhere in that range. But I do remember them saying no negations who be considered. Being convinced to do so by my husband to agree with such bogus reasons I went ahead an informed the casino. I guess at this time the top department was contacted by IGC who had over ruled the securities decision. The whole plan was just to get someone to pay for those charge backs after all they should have never allowed so many others to open accts but they did why I can not say maybe to benefit themselves.

Now that the top dept is involved they are not looking at the whole picture because if they were then I would not be in this position the ones who allowed such would be paying the price not me. I guess they are just blinded by the facts and nothing but the facts and that fact is I played with only thinking what the casino team had me to believe that all was good with my accounts all my deposits cleared and I only had a few accounts with their sister casinos.

As far as what or why was this computer so popular that there would be several players it's a private owned cp just that the owners have a area in their home that we call a big poeple's playland, it consists of a bar,billiard size pool table with cable television with all the sport channels a separate room consisting of two 17 inch flat screens, surround sounds on one computer all cordless devices yes it's a fun house for those who just want to have fun age requirement 21 and over only please.....

Hope that answers all those negative questions that are being asked.

 

[swampwitch]

You admit that you personally had at least 3 accounts.
I'm sorry...but you know better than to have accounts at a computer that is also being used for the same casino.
The casino is within their rights to get those chargebacks. You knew yourself that the chargebacks had happened, and you continued to use that computer.
If you can afford to live in such a fabulous complex, you can afford a $300 Dell.
If it wasn't you that did the chargebacks, you know who did. You all play together in the fabulous rec room. Tell the complex management what is being done with that privately owned computer you insist on using to gamble with. You and they should go after the people who did the chargebacks and get your money.

In the meantime.....buy your own damn computer, stop opening multiple accounts in the same place, and deal with the fact that you're not getting anything from that casino.

 

[pattyj59]

WOKE UP ON THE WRONG SIDE AGAIN DID WE!!!!!

FIRST OFF SWAMPTHING TALK WHAT YOU KNOW NOT WHAT YOU THINK CAUSE YOU SURE DO SOUND STUPID WATCH HOW YOU TALK TO A LADY!!!!!

AS FAR AS OWNING MY OWN COMPUTER I DON'T NEED ONE BUT TO SET YOU STRAIGHT MY KIDS HAVE THEIR OWN PC'S A VERY NICE DELL AT THAT MORE THAN $300. AS FAR AS KNOWING ABOUT THE CHARGE BACKS THAT WAS BROUGHT TO MY ATTENTION WHEN THEY SECURITY TEAM WAS GIVING ME MY NO NEGATION DEAL SISTER. BUT I WAS AWARE THAT THERE WERE OTHERS WHO OPENED ACCTS FROM THE CP I DID AT THAT TIME THEY MENTION 3 PLAYERS MY FRIEND WHO REFERRED ME AND TWO OTHERS IF.I HAD SAID THAT ALL THIS STARTED 2YEARS AGO AND THAT I WAS TOLD BY THE IDIOT DAMIEN MARTIN THE MANAGER OVER AT THE RIP OFF CASINO AND NO I DID NOT KNOW OF THIS RULE ONE PLAYER CRAP. I ASSUMED EVERYTHING WAS GOOD AFTER ALL THEY WENT AHEAD AND CONFIRMED ALL MY DETAILS AND EVEN MADE ME A PREFER PLAYER FOOL. 3 OTHER ACCTS YES AT 3 OTHER SITES SHIT WOULDN'T YOU WANT TO PLAY AFTER HITTING SOMETHING THAT NICE I DID SO WHILE I WAS WAITING FOR MY HONEST WINNINGS TO CASH OUT I WENT AND PLAYED AT THEIR SISTER SITE. OH BY THE WAY I AM ONLY EXPLANING MYSELF TO SHUT YOU UP SO THAT YOU CAN STOP WITH THOSES STUPID AXX REMARKS. I DO NOT NEED TO JUSTIFY ANY OF MY ACTIONS TO SPECIALLY TO SOMEONE WHO SEEMS TO BE MISERABLE IN THEIR OWN LIFE STYLE!!!! JEALOUSY IS SUCH AN UGLY WORD SO STOP PRAYING THAT I DON'T GET WHAT IS MINE THE TRUTH WILL BE KNOW.... HOW DO YOU EXPLAIN THEM PAYING OTHERS THEIR CASH OUT? AND NO I HAD NO IDEA OF WHAT PLAYERS HAD ANYTHING NEGATIVE WITH THEIR ACOUNTS I AM NOT AN ACCOUNTANT OR ANYONES SECRETARY FOR THAT MATTER.

PEACE BE WITH YOU IT SURE SEEMS THAT YOU COULD USE SOME :sniper:

 

[The Dude]

Please be mellow or your account will be suspended. Thank you.

 

[thelawnet]

FIRST OFF SWAMPTHING TALK WHAT YOU KNOW NOT WHAT YOU THINK CAUSE YOU SURE DO SOUND STUPID WATCH HOW YOU TALK TO A LADY!!!!!

AS FAR AS OWNING MY OWN COMPUTER I DON'T NEED ONE BUT TO SET YOU STRAIGHT MY KIDS HAVE THEIR OWN PC'S A VERY NICE DELL AT THAT MORE THAN $300. AS FAR AS KNOWING ABOUT THE CHARGE BACKS THAT WAS BROUGHT TO MY ATTENTION WHEN THEY SECURITY TEAM WAS GIVING ME MY NO NEGATION DEAL SISTER. BUT I WAS AWARE THAT THERE WERE OTHERS WHO OPENED ACCTS FROM THE CP I DID AT THAT TIME THEY MENTION 3 PLAYERS MY FRIEND WHO REFERRED ME AND TWO OTHERS IF.I HAD SAID THAT ALL THIS STARTED 2YEARS AGO AND THAT I WAS TOLD BY THE IDIOT DAMIEN MARTIN THE MANAGER OVER AT THE RIP OFF CASINO AND NO I DID NOT KNOW OF THIS RULE ONE PLAYER CRAP. I ASSUMED EVERYTHING WAS GOOD AFTER ALL THEY WENT AHEAD AND CONFIRMED ALL MY DETAILS AND EVEN MADE ME A PREFER PLAYER FOOL. 3 OTHER ACCTS YES AT 3 OTHER SITES SHIT WOULDN'T YOU WANT TO PLAY AFTER HITTING SOMETHING THAT NICE I DID SO WHILE I WAS WAITING FOR MY HONEST WINNINGS TO CASH OUT I WENT AND PLAYED AT THEIR SISTER SITE. OH BY THE WAY I AM ONLY EXPLANING MYSELF TO SHUT YOU UP SO THAT YOU CAN STOP WITH THOSES STUPID AXX REMARKS. I DO NOT NEED TO JUSTIFY ANY OF MY ACTIONS TO SPECIALLY TO SOMEONE WHO SEEMS TO BE MISERABLE IN THEIR OWN LIFE STYLE!!!! JEALOUSY IS SUCH AN UGLY WORD SO STOP PRAYING THAT I DON'T GET WHAT IS MINE THE TRUTH WILL BE KNOW.... HOW DO YOU EXPLAIN THEM PAYING OTHERS THEIR CASH OUT? AND NO I HAD NO IDEA OF WHAT PLAYERS HAD ANYTHING NEGATIVE WITH THEIR ACOUNTS I AM NOT AN ACCOUNTANT OR ANYONES SECRETARY FOR THAT MATTER.

PEACE BE WITH YOU IT SURE SEEMS THAT YOU COULD USE SOME :sniper:

Not really sure I should bother responding to this, but struggling through, none of this really adds up...

On the one hand you seem to be saying that the chargebacks were a friend, but then you said you agreed to pay them... If they really were someone else it doesn't make sense that you paid them.

And again not knowing that you weren't allowed to have more than one account is just proof that you should have read the terms and conditions before you set these accounts up. It doesn't take a genius to work out that having two accounts might be bad, and maybe, just maybe, you should check it before doing so.....

Either way on both counts, it really looks like you should leave the gambling alone, as you are either paying someone else's chargebacks without reason, which suggests to me that you shouldn't really be gambling as it's not a very sensible thing to do, or you chargedback your own purchases, which is fradulent and bad behaviour.....

I suggest you enjoy your 'over 21s room' and forget the gambling forever as you aren't going to get any happiness from it.

 

[Pinababy69]

the owners have a area in their home that we call a big poeple's playland, it consists of a bar,billiard size pool table with cable television with all the sport channels a separate room consisting of two 17 inch flat screens, surround sounds on one computer all cordless devices yes it's a fun house for those who just want to have fun age requirement 21 and over only please.....

Sounds like Neverland. I don't know Patty, I think you will have to cut your losses and like Swamp said, resign yourself to the fact that you will not get this money. Just the fact of all those accounts on one computer is enough by itself. Add chargebacks into the mix, and you can fuhget about it.

 

[BingoT]

Sounds like Neverland.

Sounds like Neverland. I don't know Patty, I think you will have to cut your losses and like Swamp said, resign yourself to the fact that you will not get this money. Just the fact of all those accounts on one computer is enough by itself. Add chargebacks into the mix, and you can fuhget about it.

Did you say Sounds like Neverland
I know the pic is cute & please don't think im a pig
I just had to put it in. Ever time you hear that word Neverland
If I joined them I would of told them heads up before I put money in the acct.
Oh no did I say Heads Up

 

[pattyj59]

it's plain and simple

If I haven't mention this at this forum then I will now. I was very upset when I was told that the only way I was going to receive my winnings was to pay for these charge backs. My husband was the one who had convinced me to do so his main concern was my health as he watched me for weeks being highly upset to where I was not concentrating on anything else but this issue. He said that $3800 was nothing after all I was still going to receive a nice sum of cash. Believe me I did not want to do this after all I was not the one responsible for those charges the casino should have stop all that before I became a player. Why would I have thought anything different after all they were paying a player who had registered from the same computer as a matter of fact he became a platinum player in just a short time after opening his account. Even after they had supposely lock all the accounts his was one that I know for sure that wasn't locked. But after mentioning to the casino they did lock his account the very next day, funny thing is after he contacted them they went ahead and asked for a few documents to have his acct re opened. At this time he was very upset and angry with them after all he was depositing daily and was hooked on Starluck. The casino did re open his very shortly after and he was given bonus just because one bonus was in the amount of $150 without even asking for such.

I would not be so determined in proving my creditability if I was not confirmed as a player even when the casino was aware of this issue and also the player before me if he wasn't able to play at there sites for 6 months without any problems then I would not have any doubt that I was misled. I bet if I did not cash out such a large amount they would have let me continue to play as long as my deposits kept coming in. Also if I hadn't caught them in so many lies then I would have no doubt in my mind that I should not receive my winnings...........

pattyj59

 

[pattyj59]

One Account is all that I had

As far as having one account I did only have one account one with planetluck one with party bingo one with starluck and one with ace club.
So total in all was 4 accounts. Now that ace has merged with starluck I guess you can say I had 3 accts total.

pattyj59

 

[tim5ny]

A once in a lifetime hit on the slots most likely. Too bad it turned out to be so bittersweet for Patty. I can't help thinking that the security dept. already knew full well that they had Patty and the other players that were using the same computer over a barrel on technicalities all the while that they had been depositing and losing. After all, wouldn't they have dug deeper into this mess after several chargebacks? Seems to me that they certainly would have. The casino obviously wins in this situation... but the ethical thing that they should have done was to freeze all accounts on that computer long before this happened. Seems they didn't mind taking the deposits knowing full well that they could never lose.

 

[pattyj59]

Pre Planed this whole Scam

Tim5ny I beleive you hit that part about the casino knowing long ago what they were doing. It's to bad my uneducated butt was not aware of the rules for online gambling. And for the record before anybody takes a stabb at me with that line I want to say my friend who referred me thought all was good after all there weren't any problems in the past. So that led us to believe that all was good. But Tim5ny the part about the casino winning if there is anything out there for players who have been abused by a casino then I would have to say the truth will be revealed.

 

[tim5ny]

Patty, If I were in your shoes, I'd keep pursuing it also... but to think that you're going to get the full amount (or anywhere even close to that) , is very unlikely in this situation. I think you need to keep the flow of communication going between you and the casino, which means that you need to be very polite and professional in your exchanges. Otherwise, they will close the door on any compromises that they may otherwise make with you. Some complaints have been settled by both parties agreeing to a lesser amount of payoff when there are technical issues involved as in your situation. You obviously weren't hacking the software... and the 3 symbols came in legitimately.... but they've got alot to lose by overlooking the multiple accounts scenario, so they're possibly open to settling at some other figure of payoff IF you stop posting negatives about them and handle this in a peaceful way. Obviously, they'd like to keep you on as a customer , as it seems like you spend alot of money, and they also know that if they appease you, then you will bring a positive end to this thread by posting good things about them. Good Luck in your endeavor to reach an aggreeable solution!

 

[blaxjax]

"As far as what or why was this computer so popular that there would be several players it's a private owned cp just that the owners have a area in their home that we call a big poeple's playland, it consists of a bar,billiard size pool table with cable television with all the sport channels a separate room consisting of two 17 inch flat screens, surround sounds on one computer all cordless devices yes it's a fun house for those who just want to have fun age requirement 21 and over only please....."

(I added the bold bits)

Sounds like groovy fun! If you threw in a bar and a dance floor, a swimming pool, a well stocked kitchen, maybe poker night once a week, & got the library van to visit, I would never leave. May I ask, is there a garden?

But even without the improvements, it still sounds pretty cool. Can I join this place?

 

[pattyj59]

I tried talking to them but they won't listen

Tim5ny

I tried talking to the casino but they weren't talking back all they kept saying was top management was the only one to be able to talk to me about this matter. Until this day I still have questions that have not been answered. I requested the reason for this decision that was made regarding my cash out in writing. All the casino would say is that the top management will be in contact with me. It's been over 2 months since I made a request for my cash out, and I am still at the point where I was then..... nowhere! I was very patient at first but then they just kept on brushing me off and telling me more lies.

As far as me getting some winnings back that was the original deal, this decision was made by the security team.

 

[pattyj59]

You are more than WELCOME blaxjax to come over and play whatever pleases you whether it's to shoot a game of pool, plays some cards, hit a bulls-eye or just have a drink all these things you are more than welcome to do. There's only one thing you can't do that is play at any casino sites on the computer.........

 

[pattyj59]

You are more than Welcome

You are more than WELCOME blaxjax to come over and play whatever pleases you whether it's to shoot a game of pool, plays some cards, hit a bulls-eye or just have a drink all these things you are more than welcome to do. There's only one thing you can't do that is play at any casino sites on the computer.........

 

[blaxjax]

Well, thanks very much for the invite. I am intrigued & it sounds great!

Unfortunately, I don't think I'll be in California anytime in the near future, so sadly, I may never see this place, but if I am, I'll send you a message. Good luck with your quest.

 

[pattyj59]

if you do come down stop by

blaxjax, sorry you won't be able to come any time soon....

 

[BingoT]

Hey Patty Girl

Hey Patty I want to come too.But I don't want it to be like Neverland Just a place I can relax & play at all the Casino sites.
So any News?

 

[pattyj59]

It's better than Neverland

And you are always welcome. Hey BingoT I met to ask where can one by a bed like that. Of course without the accessories.... not included please
and can you tell me if the have all sizes!!!!! hey wait a minute I meant mattress sizes guys.


just joking I thought it was a cute bed.