Poker Host Nightmare!!!!!!!!!!!!!!!!

[CasinoKim]

Problem in detail: Hi its Kim OLeary CasinoKim. I have to tell you about the NIGHTMARE that happened to me on 3/20 after placing 2nd in a huge tourny at poker host. Here goes: I won my way to a WPT event through a satellite. I played in it on 3/20, the tourny started at 4:00. 1st place was supposed to go to Reno for the WPT. But since the total prize pool was5612, less than the prize package worth 6,100 according to their web site http://www.pokerhost.com/tournament-structure.htm look at WPT section line 9 we were competing for money instead. Thats how it was posted in the lobby the whole tournament and that was what we all tought as players. I made it to second place. The announced prize pool was as follows: 1st, 2806.00 , 2nd 1683.60, 3rd 1112.40. The first place winner was ChicoEJ, then me CasinoKim3, Third was hitman. When the tourny finished, the money was posted to my account. I went to the cashier to withdraw my winnings via mastercard. Then logged off poker host. I then when back on to Poker Host to the cashier to reverse the withdrawal and use a different withdrawal method to cash out my winnings via neteller. I called to see if that was a problem, and POOF The money was no longer there I spoke with 2 customer service people, then to a manager named Daniel at first, then he transferred me to another manager named Gus. I told them all my story about the disappearing. They told me that it was a mistake, I never should have gotten the money in the first place and It was a winner take all tournament. It was not posted that way after using a few not so nice choice words to Gus. I fought with them for 2 hours about this I dont know if they took the money away from the 3rd place finisher hitman or not. But they refuse to pay me. They cancelled my pending withdrawal and now I have nothing I told them that I was a member of several poker clubs, including this one and that I would certainly let them know what happened to me. Gus response was well since you are use to how these things work, I should know that only the top finisher gets its all. I will be calling my lawyer Monday about this, and I told them that as well. I went into my transaction history at poker host, and printed it out,it shows that the money was there and the pending NETELLER withdrawal is there. After arguing with Gus more, and a few more phone calls later, They did not let me log into poker host, and I can no longer access my Transaction history I thankfully have everything printed out including the picture of the payout screens and amounts with my camera at the tournament. End result for me is no money to bad for you I have sent you a screen shot of the tournament in a seperate mail. I also have the backing of Poker Analysis This is the link to that topic, the screen shot is also there:http://pokeranalysis.com/viewtopic.php?t=11605 you guys help me or direct me to someone in the higher up department since they refused me that information Thanks, Kim OLeary

[Zacaroni]

Hi, I'm the admin over at PA and stand behind CasinoKim 100%. I asked her to come here in hopes of getting this resolved. Here is what I acquired;

I finally got to the bottom of how it went down.

When Poker Host does not get enough entrants for a tourney for a trip or even a satellite entry into another tournament, they payout cash, 3 places.

In this particular tournament, they collected $5602 of the $6100 to pay for the WPT trip. So it was a cash prize. The rules and my screen shot back it up. So the game is played and the cash is paid out into the players accounts.

Gino, the manager, brainstorming, thinking it would be better advertisement saying HEY THIS PLAYER IS GOING TO THE WPT, yanked the money out of 2nd and 3rd places bank accounts and added $500. Then awarded it to the 1st place winner.

Sure 1st place is happy, but 2nd and 3rd got screwed in the process.

Very bad business decision on Gino's part!

Now he won't fess up to his mistake! You can't twist and manipulate rules to your liking anytime you please.

Here is the screenshot of the payout that they stole the the money from.

http://www.imageweb.info/photo/bTc23360.jpg


Now if you talk to Gino from PH, you will hear these stories.

It was posted in chat that there was one winner. LIE
The 3rd place winner agreed to this. LIE

Please Help!!

[pokeraddict]

http://www.casinomeister.com/forums/...ead.php?t=7349 is another complaint on this board about Pokerhost.com.

Pokerhost has had many complaints in its young existance. Searching 2+2 will give you several complaints about situations they allegedly mishandled and locking accounts with substantial money in them. They are owned by a low rated sportsbook named SBG Global. Sportsbookreview.com gives them a D. I get junk snail mail weekly from these guys, that in itself is enough of a reason to not do business with them. All of these complaints are just icing on the cake. This is unfortunate as there are so few poker rooms that get accused of stealing money but yet this one on a few months has had more then any room in the last year. Prima is probably the only one that can rival them in these type of complaints, but Prima is the 4th largest poker room, Pokerhost is a nobody so the % of complaints per customer is completely out of whack.

[Zacaroni]

One of PH's defense on this is their tournies that don't generate enough cash still only pays one place. So I decided this email was in order! I wrote them an email identical to the situation, told them I won 1st place and thought I was suppose to get all the money!

This email is evidence against Poker Host where they stole the money from 2nd place winner CasinoKim3 and 3rd place hitman in the March 20 WPT satellite.

Thank You Very Much!
====== Please reply above this line ======

Satellite

Dear Mr.Mitchell


Thank you for your email, and for choosing Pokerhost your final destination for online poker action.

We apologize for the inconvenience, when a satellite, doesn't cover enough players, the buyin is given in 50% 30% 20% percentages, only if there are enough players then the seat is given.

Please do not forget that we are having a $100,000 Guaranteed Tournament which will be hosted on April 10th, at 5:30pm EST. The buy in is $100+$10 with one rebuy and no addons. Working in your favor, we will have satellites and qualifiers that are scheduled throughout the day.


If you have any further questions or concerns, please do not hesitate to contact our support team for immediate attention via live chat, our toll free number 1-866-POKER11, or at support@pokerhost.com.


Working to achieve your best interests,
John Len
Customer Service
Available for 24 hour telephone support at 1-866-POKER11

Ticket Details
=========
Ticket ID: QSW-43525
Tracking URL: http://support.pokerhost.com/index.p...9&_i=QSW-43525
Department: Customer Support
Created On: 22 Mar 2005 03:15 PM
Last Update: 22 Mar 2005 03:15 PM
Status: Closed

<ticket no="QSW-43525"/>

[555YY]

hello casinokim,

i saw this thread here and at wol, you have my sympathies. the situation is maddening but i'm sure you will be paid in the end, as PH is clearly in the wrong here.

if you haven't done so, i suggest strongly that you post the same thread at the popular poker boards such as: 2+2, rgp, and fullcontactpoker, and make sure you keep it active. those forums are composed mainly of poker players, which can do most damage to PH's business, there's no way they can stand that kind of public scrutiny. aside from that, these forums also have lots of poker industry insiders who might/or might not be able to help you

i also suggest writing an email detailing your situation to cardplayer, as they are the most popular poker magazine online, and they can bring alot of negative publicity. also tell PH that you will bring media exposure to their site if need be, this is kind of thing news media loves: the rights and wrongs and of online gambling when a poker site rips you off, one piece would tear their business apart...

good luck!

[CasinoKim]

Thank you for your support everyone! I have already posted this in about 10 other forums more or less. Feel free to post it also in any other forums you can think of. I put it in about 3 forums a day. I have already talked to ESPN radio, magazine, channels in Boston 4-5-and7, Card player Magazine and every person on page 10 in the new issue, I heard back from Lou Kreiger on this, I have also contacted All in Magazine, Bluff magazine, online poker news magazines, and other venues. I do have the backing of one of these magazines but would rather not say which one right now until a plan goes through with them. I spoke with a magazine rep several times already about this situation.

Also look at this link:http://pokeranalysis.com/viewtopic.php?p=95545#95545

Thanks again Everyone!

What do you think about this Casinomeister? I put this on pitchabith too

[Zacaroni]

Where is Casinomeister at?

This has received frontline attention from many sources of media, yet remains unresolved.

Now that everyone has their goodies in the pot, I want to hear what the cook has to say.

[Casinomeister]

Where is Casinomeister at?

This has received frontline attention from many sources of media, yet remains unresolved.

Now that everyone has their goodies in the pot, I want to hear what the cook has to say.

I'll try to check more on this tomorrow - been pretty busy

[Dreamer]

Kim,
Am I going to be seeing you on the evening news? I live in Worcester and get the Boston channels... Sorry to hear of this. I am glad I am not a member there. Seems like they are trying to have their cake and eat it too. Not good. Let's hope this is not a trend for the future. More bad news in today's newsletter. With the poker explosion, I feel this is a very bad policy for online poker sites. Don't they realize they are hurting themselves in the long run? There is plenty of money to be made out there, and more people are coming on board every day... How stupid!

I will be watching to see how this one turns out, best of luck!

[Dreamer]

Just has a thought, you should post this in in rec.gambling.poker newsgroup. It's the place to be for poker players... If you can't access newsgroups (AOL cut them off), you can go through:
http://www.recpoker.com/ to read and post...
GL!