Captain Cooks group in trouble?

[GrandMaster]

I should add that Casino Kingdom is the only casino that ripped me off in my online gambling career. I was sent a bonus offer with WR only 10xB stated in the e-mail, but when I wanted to cash in, they insisted that the terms on the website which stated that WR is 10x(D+B) overrule the e-mail. This made the difference between a small profit and busting out. This is clearly rogue behaviour.

[Lurkio]

Yaaaaaaaaaaaaaaaaaawn - same blind defence of any casino actions showing almost no knowledge of the industry except for the frequency of affiliate payments.

I agree they've been a good operation with a good reputation (& I hope they'll pull through this and return to that), but their reputation's not being damaged by me or other posters - it's being damaged by their own actions and the e-mails they're sending out. If, as it seems, they're short of money and are trying to claw it back by refusing to pay out to players who met all their terms and conditions, then that's simply the action of a rogue casino. It's up to them to prove to us all that they're not.


As Dirk mentioned we're not just talking about that initial e-mail, but also the one confiscating players' winnings. The 'audit' e-mail also reads for me like an attempt to scare players into forfeiting winnings (though others may disagree). Why not wait 7 days? Because this is a serious issue which needs to be addressed by the casino & should clearly be highlighted on here. It might also help them pull back from the brink. This is a very unusual situation for an MG casino - not something run of the mill as you seem to think.

Not blind defence...this casino has a good rep..and you are jumping to conclusions , on a public forum, so you are damaging them..without knowing the truth..but that happens all day here so I guess its de rigeur.

Arent they innocent until proven guilty..or are they subject to the usual "kangaroo court"

Lots of words like "seems" and "certainly" used in this thread..and really, noone knows jack...and they imho opinion should be given the benefit of the doubt.

Why do they need pulling from the brink? ..because you think you put them there?..I doubt that mate.

There are also good reasons why MGS casinos dont usually get this sort of grief..and its not because they are all cashed up, snowywhite operators either.

I would also venture that the reason they are offering deposits back would be to try and flush out those who think they are going to get caught... by claiming their money back they also alerting the casino as to who they may be.

Disclaimer; Im guessing.

[Lurkio]

Then as I read more on the internet and on various forums I decided to never use a bonus and that I could make a lot more money without them. The fact that I get paid twice as fast with no hassles was the main reason I did not want to use bonuses. The reason I knock bonuses all the time is because of the hassles. All the posts in the complaints section are bonus related. The answer to your question is yes I think they should be paid, but I also think that a reputable casino with no track record of ripping players off must have a good reason to request a 7 day period to check something out..

Smart post.

[pixie11]

Amazing how one email can generate so many theories on it's intent. Clearly, if you read the email, it states that those cashing out after playing BJ is the issue. If a sudden change in policy regarding audits and cashouts has been instituted, especially for those who played BJ, doesn't that indicate that there must have been a major problem with bonus abuse/BJ/Cashouts.

Additionally, if players are having their bonuses confiscated and/or accounts locked, surely that tells you something. The email gave the player the "option" to retain the bonuses given or cashout quickly. I can only imagine how many accounts need to be audited after the opening of a new casino.

It seems unfair to jump to conclusions of financial instability; pushing members to forfeit winnings; recouping money; about a group of casinos that have only had a solid history of paying winners, offering numerous bonuses, and great customer support. Changes made (at any casino) are often the result of problems with players.

[Casinomeister]

Not blind defence...this casino has a good rep..and you are jumping to conclusions , on a public forum, so you are damaging them..without knowing the truth..but that happens all day here so I guess its de rigeur.

I think what has sparked the initial alarm is the term "audit". Many players relate "audit" to "we have no more money - we're stalling hoping for more deposits - goodbye", since many casinos in the past (mostly RTG or no-named software provider casinos) have used this as a BS excuse to stall payments. Fortunately, this is not the case in this situation. It's a real audit which will possibly delay some payments. At least they are tyring to be upfront about it.

Grandmaster - sorry to hear of your hassle. Did you ever escalate the matter beyond customer service? Please let me know, thanks!

[Vesuvio]

Amazing how one email can generate so many theories on it's intent. Clearly, if you read the email, it states that those cashing out after playing BJ is the issue. If a sudden change in policy regarding audits and cashouts has been instituted, especially for those who played BJ, doesn't that indicate that there must have been a major problem with bonus abuse/BJ/Cashouts.

Additionally, if players are having their bonuses confiscated and/or accounts locked, surely that tells you something. The email gave the player the "option" to retain the bonuses given or cashout quickly. I can only imagine how many accounts need to be audited after the opening of a new casino.

It seems unfair to jump to conclusions of financial instability; pushing members to forfeit winnings; recouping money; about a group of casinos that have only had a solid history of paying winners, offering numerous bonuses, and great customer support. Changes made (at any casino) are often the result of problems with players.

Pixie, can I ask what your relationship to this group is? I noticed this slightly odd post in your history: http://www.casinomeister.com/forums/...7071#post27071

I'm not convinced by your explanation for the first e-mail. You seem to be jumping to equally wild conclusions about the players at the casino - and to continue the casino's innuendo that playing BJ is equivalent to bonus abuse. Having an "audit" and freezing funds/sending vague threats isn't that common. Most casinos are quite capable of monitoring their players on an ongoing basis without taking drastic actions.

[Vesuvio]

Not blind defence...this casino has a good rep..and you are jumping to conclusions , on a public forum, so you are damaging them..without knowing the truth..but that happens all day here so I guess its de rigeur.

Arent they innocent until proven guilty..or are they subject to the usual "kangaroo court"

No, I'm publicising certain e-mails that have already been posted widely on the web and which demand an explanation from the casino. They must have known the effect on their reputation of sending them out. This isn't a court of any sort, just a public discussion forum where they have every opportunity to explain what's going on.

Lots of words like "seems" and "certainly" used in this thread..and really, noone knows jack...and they imho opinion should be given the benefit of the doubt.

Seems and certainly are almost opposites aren't they? Anyway, I'm simply stating that the two e-mails sent out are cause for concern and require an explanation from the casino. Would giving the benefit of the doubt entail just ignoring something like this on the forum?

Why do they need pulling from the brink? ..because you think you put them there?..I doubt that mate.

The brink could be denying winnings to players who've played by the casino rules and met the terms of the bonuses playing BJ. I've got no interest whatsoever in putting them on any brink.

I would also venture that the reason they are offering deposits back would be to try and flush out those who think they are going to get caught... by claiming their money back they also alerting the casino as to who they may be.

A slightly underhand tactic, if that were the case. My worry is that they might scare naive new players (or new bonus hunters) into thinking that autoplaying BJ is a sufficient reason for their winnings and deposits to be retained. This could result in them forfeiting money for no reason.

Anyway, as you say, none of us know, so it's up to them to give us some more details.

[Lurkio]

[QUOTE=Vesuvio]
A slightly underhand tactic, if that were the case. My worry is that they might scare naive new players (or new bonus hunters) into thinking that autoplaying BJ is a sufficient reason for their winnings and deposits to be retained. This could result in them forfeiting money for no reason.

QUOTE]


Could you or anyone else please explain the enjoyment of autoplaying anything?

I thinks it was cypher who was bitching at Dean about his threads / autoplay..I just dont get it..either you gamble because you actually enjoy it, or because you purely want to beat the system and make money..(which to me , if you use bonuses , at the end of the day..is bonus abusing )

I don't gamble..its boring to me..thats why i dont "get it"

Please explain..


btw good Shill Alert LOL

[Haviton]

But if the casinos didnt want people to use Autoplay with the bonus money, just put in the T&Cs that you cant use it.

Also, if the casinos dont like the Autoplay feature, why did Microgaming realease Viper.

I am quite surprised that there has been no reply to this thread by the casino rep.

[Casinomeister]

Integrity Casinos Limited (ICL) is releasing a formal statement in response to recent speculation regarding their player account audit.

In early March, three of the casino brands operated by Integrity Casinos (Captain Cooks Casino, Casino Kingdom and Casino Classic) were found to have suffered a significant amount of suspect wagering.

A large number of casino accounts (displaying suspect wagering behavior) have now been identified, warranting casino management to take immediate action. This action involves Integrity Casinos undertaking a complete review of the identified accounts – a process that is both time consuming and labor intensive. Once complete, accounts will have been classified into one of three possible positions. The following outlines the actions that will be taken:

Position
1) Proven to be a legitimate player without suspect wagering.
Result
These accounts will be unlocked and players advised.
Position
2) Wagering has a high probability of being suspect, and the Real Account has a zero balance.
Result
These accounts will be closed and
players advised.
Position
3) Wagering has a high probability of being suspect, and the Real Account has a balance greater than zero.
Result
These accounts will have any amounts transferred from their Bonus Account removed, and players advised they can continue wagering with their deposits and any remaining winnings, under the terms and conditions that existed at the time the deposit was made.

If any suspect account has cashins pending, these will be paid but transfers from the Bonus Account to Deposit Accounts will be deducted first. Cashins for non-suspect accounts will be honoured in full.

These actions are all designed to ensure that Integrity Casinos is known to operate brands where players who look for genuine gaming entertainment based around playing against the rules of the games fairly, are welcomed and treated with respect and courtesy.

Players who do not fall into this category detract from the ability of Integrity Casinos to reward the genuine and legitimate players for their continued patronage of our brands, and will not be tolerated.