Captain Cooks group in trouble?

[universexf6]

I actually couldn't fathom even a speck who the he:: those
who are attacking this casino are and of what they are EXACTLY guilty of
because by reading all what happened including the commnet from the rep
above these "casino attackers" look very shady it sounds like they are
almost non existent but existent like Poltergeist. Well.... so could rep or anybody related with the casino clarify "WHO THESE ATTACKING YOUR CASINOS ARE AND WHAT WRONG EXACTLY BET BY BET THEY ARE DOING??"
Please?

[120sam]

In particular, I am reviewing my perspective on bonuses in general - bonuses (not our solvency) being the crux of the issue - and, in particular, our response to the surge in "advantage play" at our sites...

Advantage play is taking advantage of bonus offers whilst following the casino's terms and conditions. If you don't like it, change your bonus offers and terms and conditions. But not retrospectively please, it makes you look like a clip joint.

...Our intention is to change the way we do things so that we are not in the position of channeling resources away from customer service and into fraud prevention - which is where we find ourselves now.

Fraud is multiple accounts and false identities. If you locked the accounts and kept the winnings of players who do that you'd have the support of many on this forum.

The current problem is that your casinos are acting as if they're entitled to treat advantage players as if they were fraudsters. They aren't. Please understand the distinction, everyone else does.

[jetset]

Good post, 120sam.

I am trying to find something positive in this break in ICL's silence, and I'm hoping it is this:

QUOTE: I am reviewing my perspective on bonuses in general - bonuses (not our solvency) being the crux of the issue - and, in particular, our response to the surge in "advantage play" at our sites. UNQUOTE

Clearly a radical change in this bonus disqualification policy is necessary if the casinos in the ICL group are to have any hope of regaining credibility and reputation.

[amandajm]

ICL REP

Seeing as you posted at thwe Meisters..
If the surge in advantage play is multiple accounts, then i suggest you make a public undertaking to readdress all closed accounts suspected of "advantage play by opening multiple accounts" instantly with the Meister if a complaint is received by the Meister.

If you are trying to take the money of anyone not involved in multiple accounts and fraud, it will cost you the rest of your reputation.

[Casinomeister]

Hi ICL Rep,

And welcome to the forum. I hope that you'll be able to shead some well needed assurance to the masses that players will be treated fairly, and to answer some of the questions that have been posed.

In turn, I hope that members of the forum will abide by the rules of this forum and not turn this into an ass-kicking fest. Thanks!

[dominique]

Ok, I owe an apology:

My apologies dominique. Only the first paragraph of my post was a response to your post. The rest of the post was directed at Integrity’s attempts to blame the players for their situation. I know you aren't one to blame players.
__________________
dirk_dangerous

My bad, I should have read more carefully.

IC rep, thank you for dropping in. I realize you have a tough audience here. I hope everyone will be civilized so there will be an informative exchange that leaves both sides with something constructive. When that happens, then message boards shine and are as useful as they can be.

I am afraid I won't be here to take part in this - I am leaving for Europe tomorrow and will not take my laptop with me.

I bet when I get back on the 10th of April I'll have hours of reading to do...

Have fun guys, and I hope to see a thread chuckfull of constructive exchanges here!

[Casinomeister]

Hi Dom, have fun. See you in a couple of weeks.

Moving on...for the record I have eight "Pitch a Bitches". Two of the complaints are general complaints, not a specific "I'm getting effed up the ying yang" sort of a complaint - but a complaint that they don't like this situation. The other six are players who feel they have been targeted. I hope to have these resolved shortly.

Eight complaints ain't a hell of a lot - but if they are legitimate complaints, then this is eight too many.

[Lurkio]

Lurkio, that response to my mind shows just how unreasonable and lacking in logic your post is, but then your main priority consistently appears to be as confrontational as you can in getting your often quaint ideas across. It's your trade mark and you work at it assiduously.

You seem to be someone working within the industry, and that makes your rather arrogant discounting of these directors and their close operational involvement with eCOGRA all the more surprising.

I can't believe it is ignorance because your knowledge has to be better than that. Your insistence on claiming that Microgaming calls all the shots despite the involvement of another very significant industry corporate (and more on the way by the looks of things) must also be the product of something more than being ill-informed.

However, on to more useful and thought provoking matters - this thread does present some really useful perspectives and I join the view that casino operators should take the time to sift through it, discarding the inevitable personal shots but benefitting from some solid ideas.

QUAINT???!! now you are getting personal!! LOL

My post may well be unreasonable and arrogant..but it isnt lacking in logic...and I dont see anyone else running to their defence..and for the record I think your losing the plot a bit in this thread !.why are you SO defensive?

Now if there is a thread describing what these directors do that will "educate" me plse point me in the right direction..Im all eyes.

Id forgotten all about ecogra already but lets dicuss!

Seeing that you are getting paranoid about me now, and throwing around innuendo, which is hilarious , as its the very thing you get so pissy about...what does this mean ?

"..must also be the product of something more than being ill-informed.?"

Do you actually think I am an operator who has had a run in with ecogra???

[profiler]

I don't yet know whether ICL intends to ''target'' me. I emailed them this week, but received a standard reply that the audit is taking longer than anticipated or something like that. In the meantime i still have a cashout total of GBP 540 pending. I will PAB on friday if i have not received a decision by then. It will then have been two weeks since the audit announcement.

[kiolka]

Expect more PAB's in the next couple of days. Apparently players are now receiving emails that audit is almost complete and that their winnings are being taken away although they met the T+C's of the bonus offer. This is extremely unfair IMO since some of these players lost money (which wasn't refunded obviously) at one casino, and have won money (which isn't being paid out) at another casino within the group.