Grand Royal Casino and Winners Playground - Looks like they folded

[smolinar]

I have played at Grand Royal Casino (an RTG) but not winners playground because of their bad reputation. Well A friend of mine has accounts with both. Winners Playground has ignored her cashout requests for three months.

To make a long story short, she has been unable to contact ANYONE and the casinos now give the old familar "The casino is temporarily unavailable" message when you try to log in.

Anyhow, just a heads up. I think they have folded and my friend is out about $1000 in unpaid winnings.

She did enter a complaint at the montana website about a month ago, but no movement on it.

Later,
S

[Macgyver]

To make a long story short, she has been unable to contact ANYONE and the casinos now give the old familar "The casino is temporarily unavailable" message when you try to log in.

I'm assuming you mean the problem is in the downloaded software because I just accessed both websites (through affiliate tags, no less) without a problem. That doesn't address the problem of not being able to contact support, though ...

[tunisianswife]

the sad part is...the cashier seems to work I posted a new thread in the online casinos section just today. I am only playing on a n/d bonus coupon which i was able to redeem, and received an email confirming that the coupon had been redeemed. Games won't load....only says that it can't communicate with server.

I feel badly for those that are depositing d/t the cashier section working just nicely but then not able to play their deposit.

[schankwart]

I am owed ~$1700 by W.P. for over two months as well.
I'm almost a hundred percent positive that they are the next RTG to close their doors.

[jetset]

I'll ask around at RTG, and I've sent the management a request for comment, too. More if and when it is to hand.

[evoid]

I am owed a bit over 1k by Winner's Playground. Like smolinar's friend, I contacted Montana Overseas a few weeks ago. Two weeks ago, they sent me a brief message saying they were giving the casino a chance to respond to my complaint. I haven't heard from them since. For about two months it has been impossible to reach support, now emails bounce.

[jetset]

From RTG:

"Winner's had some temporary downtime, but they are back up now. Players should be able to deposit, play, and request withdrawals as normal. Montana let me know that there are about 10 claims that are currently open with this group, but that they will all be resolved after investigation and due process has been followed."

[tunisianswife]

Grand Royal's Emails are now being bounced back. I just don't understand how they can leave the cashier section working fine and yet the games cannot be played and emails are bouncing. There is no phone #, only a fax #, no live support either.

[smolinar]

From RTG:

"Winner's had some temporary downtime, but they are back up now. Players should be able to deposit, play, and request withdrawals as normal. Montana let me know that there are about 10 claims that are currently open with this group, but that they will all be resolved after investigation and due process has been followed."

Unfortunately, this is not so. I just checked. You can log in, but no games can be played at either casino. "unable to communicate with server" error on all games.

Sonya

[jetset]

Uh-oh - looks like that "temporary downtime" is more than just an isolated technical malfunction, then.

I've contacted RTG again, but I doub t that they will respond until after the weekend. In the meantime it might be a good idea to treat these operations with great caution.