Winwardcasino resolved

[largeeyes]

So Bryan, what is your feeling on Winward? I can't tell from this thread their status.

[tim5ny]

there are two players with the virtually the same user name and family name and country of origin. Simply stated, he was confused with someone else who was on their blacklist. This player was paid in full.

That's a new excuse as to why they would withhold someone's payment. Any online casino as prominent as Winward would no doubt pour oodles of cash and man hours into security, which has got to be probably the single most important issue from the casino's concern. This would mean hiring the best security personnel money can buy along with the most up to date and sophisticated equipment . To say that they confused one patron with another is completely bogus and sends a message that they believe that the average gambler is naive and pretty gullible. This was IMO a clear case of the casino bullying someone around until they realized he'd gotten a hold of big brother to help him out........ and "big brother" in this case happened to be Bryan. How many others are getting this treatment without anyone to come to their aid? Perhaps many! And what has the casino got to lose by trying these tactics on the unwary player? Nothing at all! They only stand to gain.... and if someone calls them on it, well they can just give the excuse that they'd confused him with another player.. or some other "honest" mistake. They may think we're suckers for playing their games, but they're sadly mistaken when they assume everyone playing online is also stupid.

[Dirk Diggler]

Hmm, interesting excuse from Winward.

If I was really cynical I'd think it was a just another case that seems to happen about once every 6 months with them, where they decide to confiscate a players winnings for no good reason.....but I'm not so I wont

FTR their sister Riverboat did the same to me by claiming UK players were banned even though there was no mention of it on the site and they allowed me to select UK form a drop down menu, deposit and play.

That was about a year ago and there's still no mention of UK players being banned on their site (only the Danes). Hmm, wonder if they ever really intended to ban them

Oh they did end up paying me eventually BTW after intervention from here and WOL (thanks again everyone involved).