Need help to get the OLD T &C at Vegas Red Casino

[bewitch]

I know some of you are really good at getting the OLD Term and Condition on the casino.
Vegas Red Casino changed their T&C AFTER I play there and denied my cashin (even my original deposit). It's only $100 but I am a little bit unhappy about the way they handle things here.

I really need advise and help here. Could you please help me? Thank you! .

Just got home from a Halloween Party and we raise nice profit for a local food pantry (for the poor). Have a nice Fall and Holiday to you all!

Here is the post at WOL:
http://www.winneronline.com/ubb/Forum1/HTML/006765.html

(Message edited by bewitch on November 02, 2003)

[jinnia]

Isn't Vegas Red just a couple months old?

I could be thinking of another one.....?

[newbiedoobiedo]

I am having the same problem. They changed their terms on Friday, Oct 31. Seem to be part of the Casino DelRio scammers group.

[bewitch]

Jinnia,
They are only one week old and is the same owner of the Casino Del Rio.
$100 ( and another $53 will be reject, I believe) is really not a big deal. I am not mad about the money, but they changed their T & C after people play there and won't honor the old one. It's principal here.

How could people trust the casino if they can't even stand on the right place at 1 week old.....

[cipher]

They are newcomers and VEGAS RED is part of IMPERIAL E-CLUB LIMITED, the owners of CASINO TROPEZ, DEL RIO CASINO and CITY CLUB CASINO.

On Friday after having been referred to these clowns by a person well known in the industry and after both he and I thoroughly checked out their site to insure that Blackjack was not an excluded venue from their wagering requirements, I deposited $100.00 and received a $222.00 bonus that was subject to a 8 times roll over factor.

Long story short I got pretty aggressive and ended up losing the "c" note and the bonus. In point of fact their site did say that if you lose the first bonus you can collect a second bonus of $100.00 by making a deposit of another $100.00 but only after depleteing your account in full. So I even converted the two or three dollars that I had earned in the comp. acct. to make sure that my account had been zeroed out.

Longer story made even shorter. After receivibg my second bonus of $100.00 I managed to run better than $5000.00 in action through and I decided to call customer service to make sure that their information relative to the wagering requirements comported with my figures. Wrong again. The young lady put me on hold for a couple of minutes and came back on the line to say that I had only earned a little over $500.00 in credits from the Silver Bullet Slots that I had played. I asked her about my Blackjack play and she responded by saying that Blackjack did not qualify for the wagering requirements.

Lastly, I did ask to speak to a manager but the young lady informed me that management was not available for phone calls from customers.

I must add, that I really did feel bad for this little customer service gal as you could tell by the tone and tenor of her voice that I was not the first customer with a complaint that day.

Have a good one.

Cipher

[cipher]

And oh buy the way they did carryover the first wagering requirements to the second bonus even though the account had been zeroed out, and there was absolutely no mention of that carryover practice anywhere on their homepage.

These people are absolutely thieves and that includes CITY CLUB CASINO, DEL RIO CASINO, CASINO TROPEZ and VEGAS RED. Have a good one.

Cipher

[spearmaster]

As in the WOL thread - those affected please email me your account numbers - I need to know who is who LOL.

I will then take it up with the management because I also saw with my own eyes that blackjack was originally permitted.

[thesmacker]

Spearmaster. why did you affiliate yourself with a group that is underhanded and runs a very shakey ship. Del Rio and Tropez have done some pretty low things recently:

[newbiedoobiedo]

It "seems" (although I haven't got the CASH in my hot little hands yet) they have reconsidered and I am getting paid. Just got a positive sounding email. Thanks to Spearmaster for getting involved.

Maybe they read my CyberCrappier thread on WOL! :crazy:

[bewitch]

They declined my withdarwal again. I am very sure the BJ was allowed when I signed up but I have no proof.
I got an email from them:
------------------------------------------
Dear xxxxxxx,

Thank you for choosing VegasRed.

We are in receipt of your email.

Please be advised that the date on which you signed up and made your first deposit (10/30/03) the rules on wagering were as follows:

"Bets placed on Baccarat, Blackjack, Craps, Roulette, Casino War, Blackjack Switch & Sic Bo will be not be counted toward wagering requirements. "

Hence, we regret to inform you that blackjack will not count towards your wagering requirements.

We are sorry for any inconveniences caused.
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I don't know what to do here. It's not a lot of money. I just felt being cheated on this...