Crystal Palace - resolved (fraudulent claim)

[bloody88]

Crystal Palace
username is bloody88

On December 17th, I signed up at Crystal Palace and deposited $300, got the $300 and had a good time playing some video poker. I hit a royal flush, and cashed out the next day ($2,150 USD). I'm fairly new to online gaming, so I cashout fairly quick to see if they pay.

I got an email saying Withdrawal denied, account locked until I got the forms they wanted back. I thought fair enough, and took my time getting the forms.

From: Ryan McPherson <[email protected]>
Reply-To: Ryan McPherson <[email protected]>
To: [email protected]
Date: Fri, 7 Jan 2005 02:35:09 -0800
Subject: Faxback
Reply | Reply to all | Forward | Print | Add sender to contacts list | Trash this message | Report phishing | Show original
I'm emailing you scans I just did of the crystal palace faxback form,
a bank statement to show my *current address, and my ID card. Please
unlock my account, thanks!

Ryan McPherson
[email protected]

BTW, my username is Bloody88"
​

-

From: Ryan McPherson <[email protected]>
Reply-To: Ryan McPherson <[email protected]>
To: [email protected], [email protected]
Date: Sat, 8 Jan 2005 19:56:14 -0800
Subject: How much longer?
Reply | Reply to all | Forward | Print | Add sender to contacts list | Trash this message | Report phishing | Show original
I cashed out on December 18th, and sent in the documents a few days
ago. I never received a response. It'd be really nice if this could be
approved soon, and my account unlocked. Thank you.
Ryan McPherson
​

-

From: Ryan McPherson <[email protected]>
Reply-To: Ryan McPherson <[email protected]>
To: [email protected]
Cc: [email protected]
Date: Mon, 10 Jan 2005 15:45:18 -0800
Subject: HELP: Havn't received a response
Reply | Reply to all | Forward | Print | Add sender to contacts list | Trash this message | Report phishing | Show original
username: bloody88

I've sent many emails to you, and no response. I won a Royal Flush at
your Casino, and my account was locked, even though I sent in the
forms you requested. I'm beginning to think that you lock winning
accounts? But I'm not sure, I know it's the holiday season, so you
might be very busy.

But PLEASE, unlock my account!

Attached are the documents *again*

Ryan McPherson
[email protected]
​

So no response, I've waited a long time now, and finally last week I found this forum and found that Crystal Palace was last on a probation. I'm going to leave this thread up for a day or two, see if I get any response, and they file a Bitch and Groan with the Casinomeister.

I liked Crystal, and would play again, but not if it takes this much work to get paid. Crystal Palace: save a customer!

 

[mucullus]

Hi Ryan,

I also think you have waited more than enough for your withdrawal being processed. Moreover the casino's request of a faxback form doesn't really give a reason to lock your account.
Montana Overseas is the licensor for RTG casinos and they handle all complaints. Try to file a complaint with them, if you followed all the casino's terms and conditions you should get paid. Have some patience with Montana, the dispute process can take 2-3 weeks.

Link Removed ( Old/Invalid)

 

[The Dude]

Hi bloody88,

And welcome to the forum. I can perhaps speed up the process - fill out a PAB here:
Old URL

It's odd that they seem to be ignoring you since they are pretty good at letting you know what they believe you have done wrong. Double check your spam filters.

 

[The Dude]

Hi bloody88,

Turns out they've connected you to a fraud ring of 12 other accounts. I've been given the user names of some of them, and I can check this out with RTG. They will be able to confirm this.

Or should I go on with this?

And by the way, there are a number of casino operators reading this who are probably checking their player records as I type.

Again, if you want me to leave this alone, I will. But if you feel you're innocent of player fraud, I'll pursue this. The choice is yours.

 

[bloody88]

!

Fraud? Wha', how? I'm a real person! I have quite a few friends who gamble online (that's why I'm here), but fraud! We've only sent *some* funds to each other with NETeller, and NETeller said that's okay. I'm pretty darn sure I don't have 12 gambling friends though. Please let me know what they are going off of, I wasn't aware that having friends was a bad thing. We never even claim referals!

Casinomeister, can you please get more info on this. LMK if it'd be better to take this convo privatly, I'd rather not be responsible for putting other people's gambling information online. I'm sure you understand. Also, thank you, and ask them why they won't even reply to my emails!

BTW: I'm pretty sure I turned off spam filters awhile ago for this very reason (making sure I received every email).
And Also BTW: I'm not at home, so if my IP is different - understand.

 

[bloody88]

Casino Operators

Also, I use this username at a few casino's, so if I'm in the wrong, I apologize, and I understand if you lock my account. But if this is a misunderstanding, please don't lock my account over this!

 

[bloody88]

Filters

You may be right, I was wrong about SPAM filters, looks like Gmail doesn't even have a setting. But I still havn't had a problem with any other casino. But like I said before, I havn't been doing this long.

 

[The Dude]

Fraud? Wha', how? I'm a real person! I have quite a few friends who gamble online (that's why I'm here), but fraud! We've only sent *some* funds to each other with NETeller, and NETeller said that's okay. I'm pretty darn sure I don't have 12 gambling friends though. Please let me know what they are going off of, I wasn't aware that having friends was a bad thing. We never even claim referals!

Casinomeister, can you please get more info on this. LMK if it'd be better to take this convo privatly, I'd rather not be responsible for putting other people's gambling information online. I'm sure you understand. Also, thank you, and ask them why they won't even reply to my emails!

BTW: I'm pretty sure I turned off spam filters awhile ago for this very reason (making sure I received every email).
And Also BTW: I'm not at home, so if my IP is different - understand.

Okay, I'll check into this tomorrow. It may take a couple of days to get an answer since we're in different time zones. Hopefully, things will turn out to be cool.

 

[bloody88]

Thanks casinomeister. It's nice to see a neutral party.

Again, if there's any sensitive information, please email me personally [email protected]
I don't want that to sound like hiding, you can of course post here a warning to all casino's if I am in the wrong, I just don't want too sensitive info getting out if it's not mine to give.

I'll look forward to hearing from you.

 

[The Dude]

Thanks casinomeister. It's nice to see a neutral party...

But my neutrality ends when the fraud begins. I feel obligated to hoist fraudulent players up by the thumbs. That's my prerogative. I do the same to dickhead casinos. I hope there was merely a misunderstanding between you and Crystal Palace.

I should have an answer from RTG by tomorrow. Hope my time hasn't been wasted.

 

[caruso]

We've only sent *some* funds to each other with NETeller, and NETeller said that's okay.

Neeeeeeeeeeew no no don't even think of doing that. P2P Neteller transactions are like a green light to any screw ball operator out there. The info will **cough** find its way back to the casino, the "audit" starts and all of a sudden you're a "fraudster" doing God knows what. Never do those P2P transactions, not even to your mum.

 

[Black21Jack]

But my neutrality ends when the fraud begins. I feel obligated to hoist fraudulent players up by the thumbs. That's my prerogative. I do the same to dickhead casinos. I hope there was merely a misunderstanding between you and Crystal Palace.

I should have an answer from RTG by tomorrow. Hope my time hasn't been wasted.

I just wanted to jump in and ask a question. What exactly does a casino consider a fraudulent player? Is it when a person opens multiple accounts with different names so that they can claim many bonuses? Is it when the player opens multiple accounts wins money at the casino, makes successful withdrawals and then charges back? Other than these two examples I really do not see how a player can defraud a casino even if they open multiple accounts under other names. I have always been curious about this.

 

[virtualted]

In one case we had a player funding other players accounts through Neteller, and paying them to play with his money in the casino, to take advantage of certain bonuses. He was also signed up as an affiliate and getting paid to send the players in.

Player takes big bonuses and plays slot machines where you can build up credits, than right before the machine is to pay off. They make a small cash deposit hit the pay off and cash out, "claiming they are entitled to full amount, and no play through because they did not take a bonus.

But you are right other than these, and the few you mentioned, I have not come across many fraudulent players

 

[bloody88]

Wow

That bad? Wow, Crystal Palace probably does think I'm fraud. I only got into this because my friend Matt told me online casino's actually pay. He owed me some money anways, but it's still cash? Why does Neteller offer peer to peer if the casino's will ban you! Neteller even charges a fee (almost 2%), so actually Matt owed me a tad more . I now know a few people who do this, but I havn't even done a referal. I wasn't even aware you could make money off telling a friend.

So bottom line is, casino's can see my Neteller!? Doesn't Neteller have a privacy law? Can they see my bank account too?

 

[chuchu59]

In one case we had a player funding other players accounts through Neteller, and paying them to play with his money in the casino, to take advantage of certain bonuses. He was also signed up as an affiliate and getting paid to send the players in.

Player takes big bonuses and plays slot machines where you can build up credits, than right before the machine is to pay off. They make a small cash deposit hit the pay off and cash out, "claiming they are entitled to full amount, and no play through because they did not take a bonus.

But you are right other than these, and the few you mentioned, I have not come across many fraudulent players

Virtualted,

Do you mean that the player uses his neteller to fund other players' casino accounts or their neteller accounts? big difference,you know since I honestly cannot understand how the latter could be made known to the casinos.

 

[universexf6]

Re:

Sty away from Crystal Palace. It's waste of time playing there. I was paid
finally thanks to RTG but they didn't pay me the international call fee which
ended in the total waste of time with their "support".

 

[The Dude]

I just wanted to jump in and ask a question. What exactly does a casino consider a fraudulent player? Is it when a person opens multiple accounts with different names so that they can claim many bonuses? Is it when the player opens multiple accounts wins money at the casino, makes successful withdrawals and then charges back? Other than these two examples I really do not see how a player can defraud a casino even if they open multiple accounts under other names. I have always been curious about this.

Fraudulent play comes in many shapes and colors. One of the most common instances is when a single person (or a small group) takes on the identity of a number of players in order to take advantage of signup bonuses through fraudulent means. This is done by photoshopping fake IDs or utility bills, or just pretending you are someone else. Fraudsters are usually caught when it's discovered they are using the same computer(s) or sharing Neteller accounts. It happens a lot.

The casinos can only see the Neteller account number and Neteller email address. That's about it.

Virtualted stated that he doesn't see too much of this, that's good. Unfortunately, I have. This is probably because I don't deal with only "Virtual Casino" players, but all of them. Much of my PAB time is sucked up by these sorts of claims. And I have kicked around the idea to either shut down the PAB or charge a fee. But I don't feel that would be in the players' best interest. There are still many players who have legitimate grievances - and to leave them on their own, or to charge a fee would be out of the question. That is something I don't believe in.

But in most cases, if a player is not getting paid by a "large" casino, there is usually a pretty damn good reason behind it.

 

[Black21Jack]

Much of my PAB time is sucked up by these sorts of claims. And I have kicked around the idea to either shut down the PAB or charge a fee. But I don't feel that would be in the players' best interest. There are still many players who have legitimate grievances - and to leave them on their own, or to charge a fee would be out of the question. That is something I don't believe in.

Maybe you could charge a fee that would be like a refundable security deposit via Neteller. When the problem is resolved, or the case closed you could refund the fee to the players Neteller if the complaint was legitimate. This may prevent the fraudsters from attempting to use the PAB for their bogus claims. Just an idea.

 

[The Dude]

Maybe you could charge a fee that would be like a refundable security deposit via Neteller. When the problem is resolved, or the case closed you could refund the fee to the players Neteller if the complaint was legitimate. This may prevent the fraudsters from attempting to use the PAB for their bogus claims. Just an idea.

Sounds like a good idea, but with my luck I would unknowingly accept $$ from a fraudster, and when I would discover the fraud, he would charge back the Neteller payment and I would be screwed

Besides, not everyone has a Neteller account.

 

[Black21Jack]

Sounds like a good idea, but with my luck I would unknowingly accept $$ from a fraudster, and when I would discover the fraud, he would charge back the Neteller payment and I would be screwed

Besides, not everyone has a Neteller account.

I thought about that after I posted. It would just be added headache for you. It is really sad that there are idiots out there who ruin things like this for everyone, and have you thinking about discontinuing the service especially when it is something you are doing free of charge with no benefit to you really.

 

[Vesuvio]

I feel a sudden urge to play devil's advocate here

In one case we had a player funding other players accounts through Neteller, and paying them to play with his money in the casino, to take advantage of certain bonuses. He was also signed up as an affiliate and getting paid to send the players in.

I don't see what's really wrong with this (except perhaps the affiliate part). It would be better to transfer the money to the others in a way you couldn't see (so you don't have an excuse not to pay), but these are genuine players playing at your casino. Why should how they finance their play concern you?

Player takes big bonuses and plays slot machines where you can build up credits, than right before the machine is to pay off. They make a small cash deposit hit the pay off and cash out, "claiming they are entitled to full amount, and no play through because they did not take a bonus.

These slots seem badly designed, but they're quite correct to claim they're entitled to the full amount as they didn't take a bonus with their deposit. Why don't you just ban play with bonuses on these particular slots? As I remember, you used this as an excuse for the reprehensible clause in your terms and conditions that limits the cash-in amount of a player even if they don't receive a bonus (something which means you'll be able to take back/steal the majority of any big win by any player at your casino who's ever taken a bonus).

 

[The Dude]

I thought about that after I posted. It would just be added headache for you. It is really sad that there are idiots out there who ruin things like this for everyone, and have you thinking about discontinuing the service especially when it is something you are doing free of charge with no benefit to you really.

Yeah, but after I let off some steam (like in the forum ) I feel much better. I do benefit from the PAB by knowing that I have assisted countless real authentic gripes. And some of these "bitches" have bought me a DVD or two. So that's cool.

I recover $10,000 dollars for them, I get a DVD! hey hey!!

Oops, derailing a thread in my own forum, sorry...

 

[The Dude]

Word back from RTG:

...everything leads to the casino's contention that this is a fraudulent player...there is just too much coincidence in the similarity with at least 10, maybe more, players in the casino that we could find....This appears to be one of those collusion rings we have seen.

So it looks like you are entitiled to your deposit back only. The casino has provided me with the user names of these players by the way. I'll be checking out the forum for these as well.

Thanks for wasting my time bloody88.

 

[jetset]

QUOTE So it looks like you are entitiled to your deposit back only.UNQUOTE

This raises an interesting point, i.m.o. because if scammers are exposed and merely have their deposits returned, where is the deterrent to them trying it on again elsewhere - they have nothing to lose. Of course, I guess the fact that they are probably flagged across a range of sites as being crooks cramps their style somewhat...

 

[The Dude]

QUOTE So it looks like you are entitiled to your deposit back only.UNQUOTE

This raises an interesting point, i.m.o. because if scammers are exposed and merely have their deposits returned, where is the deterrent to them trying it on again elsewhere - they have nothing to lose. Of course, I guess the fact that they are probably flagged across a range of sites as being crooks cramps their style somewhat...

Yeah, their style gets cramped. Normally, I contact most everyone I know (I know a lot of people), when it's a serious scam.

I also invoice fraudsters who "Pitch a Bitch" Euro 500 - which is legally binding. If they are in the EU and try not to pay, they may find themselves in deep shit.

Bloody88, anything thing you want to say before I change your user group from "registered user" to "fraudster"??

 

[arbster]

I feel a sudden urge to play devil's advocate here

I don't see what's really wrong with this (except perhaps the affiliate part). It would be better to transfer the money to the others in a way you couldn't see (so you don't have an excuse not to pay), but these are genuine players playing at your casino. Why should how they finance their play concern you?

It's actually against the T&Cs at most casinos, regardless of the rights and wrongs. For example, at Crystal Palace the say:

9. Crystal Palace.com reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check. In addition, Crystal Palace.com reserves the right, in its total discretion, to void any winnings and withhold any balance in your Casino account under any of the following circumstances.

a. If the name on your Casino account does not match the name on the credit card(s) used to deposit money into the account.

i. The name on the casino account does not match the name of the beneficial owner of the financial instrument used to make the deposit.

 

[caruso]

I'm confused as to what he did that was fraudulent. There is speculation that he sent players funds from Neteller in order for them to play? I don't understand how this is inappropriate.

"...everything leads to the casino's contention that this is a fraudulent player...there is just too much coincidence in the similarity with at least 10, maybe more, players in the casino that we could find....This appears to be one of those collusion rings we have seen."

I'm none the wiser, and this is very wooly at best. What is the presumed basis of the presumed "collusion", and what is the definition of this word in gambling parlance outside poker?

In the meantime I'll read back over the thread and see if I missed anything, but my first reaction here is DON'T PLAY AT CRYSTAL PALACE (our friend Casino City's glowing placement notwithstanding) if you want to avoid a whole host of problems, some probably based on fact, most based on the Cloud player-rip mentality.

EDIT: All I can see is that at most he was funding others' Neteller accounts, players who then deposited at CP. This is NOT information that could, on the face of it, even be accessable by Cloud, unless of course Neteller told him - LOL, see my earlier comments. Assuming he had no knowledge of the P2Ps, I see nothing fraudulent in "similar" playing styles on ten accounts UNLESS these are proven to be multi-accounts operated by the same player, and funded by fake NT accounts. But this is not what RTG say, they talk about collusion. So I remain none the wiser.

 

[The Dude]

I just gave you bits and pieces mainly not to give away trade secrets of the fraudsters and how they get caught. But what the hell.

This player's account is connected to a number other accounts that signed up at basically the same time frame, from no affiliate link, and had very similar account names. Here are a few of them:
bloody88
goose77
kate8888
billy888
chico888
timbo6
fodiddy6
andycap6

Another giveaway is that these accounts use the same password, or nearly the same password. How coincedental is that?

All this Neteller biz, I don't know, he volunteered this information without anyone asking for it. But I think something was going on there as well.

 

[Black21Jack]

I just gave you bits and pieces mainly not to give away trade secrets of the fraudsters and how they get caught. But what the hell.

This player's account is connected to a number other accounts that signed up at basically the same time frame, from no affiliate link, and had very similar account names. Here are a few of them:
bloody88
goose77
kate8888
billy888
chico888
timbo6
fodiddy6
andycap6

Another giveaway is that these accounts use the same password, or nearly the same password. How coincedental is that?

All this Neteller biz, I don't know, he volunteered this information without anyone asking for it. But I think something was going on there as well.

What was the fraud in this particular case? Was it bonus fraud?

 

[The Dude]

What was the fraud in this particular case? Was it bonus fraud?

Yes.

 

[caruso]

What was the fraud in this particular case? Was it bonus fraud?

It was multiple account fraud, surely? That's clearly what the identical account names / passwords suggests - although this "collusion" bit is still very odd. Self-collusion is in the first place impossible, and in the second place would be very counter-productive, were it not!

This does look reasonably watertight. I'd be interested to see any comment from the player himself at this point.

 

[The Dude]

It was multiple account fraud, surely? That's clearly what the identical account names / passwords suggests - although this "collusion" bit is still very odd. Self-collusion is in the first place impossible, and in the second place would be very counter-productive, were it not!

This does look reasonably watertight. I'd be interested to see any comment from the player himself at this point.

Actually, I think "collusion" may have not been the best choice of words, but these accounts were acting in cohesion, thus probably belonging to the same person(s).

I'm waiting to hear something from the player as well. He's already visited the forum; he just hasn't responded yet.

 

[universexf6]

This is the first time I see Crystal Palace is the righteous defendant. HAHAHAHAHA.

 

[bloody88]

I did read this earlier this morning, but I spent the day at work, and wanted to do some investigation of my own. I was doubtful but wanted to verify if any of the usernames were any of the people I know who gamble.

I'm a little hurt, as indeed one of those accounts is my co-worker's, one is my brother's girlfriend's best friend (long title eh?), and even another is her sister (they do not live together).

So you're right, I do know three for sure. Neither were shocked and upset after I called them that I had their info on a forum, probably because their accounts were locked when they signed up too? I don't think any of them won anything though, they were just suprised I won a Royal, I didn't bother asking their personal details.

I'm suprised though, the person who got me into gambling (Matt) doesn't seem to be on the list. But then again, I don't know his username and I'm not about to ask?!

My defense:
Usernames are similar? What! 8 and 7 are world wide lucky number's, I don't know many gamblers or poker players who *don't* know that. I believe license plates with many 8's sell for large sums of money in some countries.
Passwords similar? I *GUARANTEE* no one shares my password, I don't even see how you could have a similar password as mine unless it was the exact same thing.

I'm sure RTG pulled more similarities, such as location, but I live in Northern California. And it's fairly public that there are huge amounts of online gambling here.

Similar dates? I'm sure at least 50% blame on coincindence, 25% blame on it's a damn good promo, and 25% blame on I know at least me and the three people I called just got into this online habit within the last 2 months.

I'm not sure how to defend myself, as I feel obligated to defend the friend's I uncovered too. But if there is a ripple effect resulting from the people I know's actions, it'd be wise for me to not bother defending myself as that'd just be plain shitty.

There's a lot of content on this thread, and I'm nervous and upset, so here's my reply, do with it what you should, and I'll reply again later if I'm still welcome on this board.

Also, personal message to you Casino Meister, I never meant to *waste* your time, this turned out much more complicated then I imagined, and I completely understand where your opinion is coming from. I'd definatly be thinking the same thing if I was in your boat, seeing how this unfolds...

edit: fixed an error in grammar.

 

[bloody88]

Oh one more thing to add, the people I called never had sent in their faxback forms (don't know why?), but they said they would if it'd help my case.

- I told them I don't think that'd the problem. As I don't think the question is: Am I making up people? But if it is, let me know.

 

[jetset]

A personal observation. For an *innocent* newbie this guy certainly seems to have picked up a lot of very useful workarounds and wrinkles....methinks he protests too much.

 

[zrap]

I agree with you Jetset. Pretty obvious.

The most damning evidence is the usernames imo, coupled with the other relative info it seems the meister is probably right.


One thing that bothered me was it seemed to be mentioned somewhere that a group of players who played the same way as a syndicate was viewed as fraud.
While casinos may not like that type of customer I wouldn't say it was fraud. It's about the same as card counting teams and betting syndicates. The casino/book can give them the book, but have no right to not pay the persons.

 

[bagofmaggots]

agree

A personal observation. For an *innocent* newbie this guy certainly seems to have picked up a lot of very useful workarounds and wrinkles....methinks he protests too much.

I agree. A newbie would not be familuar with the abreviation RTG either

 

[Black21Jack]

I am shit faced drunk ritgte now so forgive me if I am being blunt. bloody88 I would suggest thatyou give it up and just keep quite at this point. the people in the know are aware of what is goimg on more than you know. Stop postinf trying to convince otherwise. Mr. Bailey is more powerful than you think and can pretty much figure out right away when a players complaint is BS or legit.

 

[bloody88]

Hey, in no way did I say I wasn't informed. People talk about Poker rooms, OddsOn, MicroGaming, PlayTech, RealTimeGaming, you don't have to be a *veteran to know that. Also, I said I've been playing for only 2 months, does that mean I don't know anything? Nope. I've played at all the recommended softwares I've listed above. I also read, I know RTG isn't as regulated, and has the best/fastest BJ. I know MicroGaming and PlayTech always have the same paytables, I know Slot players prefer MicroGaming. I know about slotcharts.com. I know the abbreviation to RealTimeGaming is RTG - how long did it take you to figure that out? I've listened to a few of CasinoMeister's newscasts.

I know about JetSet, Spearmaster, how do you think I was refered here? I didn't use a search engine.

I even heard about FatBonus.com the *smart* gambling site that went *under.

Do you have any friends in real life who gamble online? I do. Actually that's how I started, don't you think I've been briefed at least on the basics? Especially with something as sensitive as online gambling.

 

[bloody88]

Hey Black21Jack, I'll take your advice.

Threads wrapped up.

 

[universexf6]

I'm not sure what is actually wrong about this but onething is I am sure

IF YOU WANT TO PLAY WITHOUT WORRY, DO NOT PLAY HERE ( CRYSTAL **** )

 

[jetset]

Hey, in no way did I say I wasn't informed. People talk about Poker rooms, OddsOn, MicroGaming, PlayTech, RealTimeGaming, you don't have to be a *veteran to know that. Also, I said I've been playing for only 2 months, does that mean I don't know anything? Nope. I've played at all the recommended softwares I've listed above. I also read, I know RTG isn't as regulated, and has the best/fastest BJ. I know MicroGaming and PlayTech always have the same paytables, I know Slot players prefer MicroGaming. I know about slotcharts.com. I know the abbreviation to RealTimeGaming is RTG - how long did it take you to figure that out? I've listened to a few of CasinoMeister's newscasts.

I know about JetSet, Spearmaster, how do you think I was refered here? I didn't use a search engine.

I even heard about FatBonus.com the *smart* gambling site that went *under.

Do you have any friends in real life who gamble online? I do. Actually that's how I started, don't you think I've been briefed at least on the basics? Especially with something as sensitive as online gambling.

Yeah, right! I think you have badly underestimated your audience here...and overestimated your smarts in casinoland.

 

[caruso]

The password similarity is damning. The various "888"s could be coincidental at a long-shot, but the passwords are a bit too much.

That said, if you play at Crystal Palace you are asking for trouble. If Bloody88 had done his research and got player feedback he'd never have played there in the first place.

 

[The Dude]

The password similarity is damning. The various "888"s could be coincidental at a long-shot, but the passwords are a bit too much.

That said, if you play at Crystal Palace you are asking for trouble. If Bloody88 had done his research and got player feedback he'd never have played there in the first place.

Yeah, but ... this could have been any casino: Vegas Partners, iNetbet, Virtual, whatever. If players are trying to scam a casino, in most cases they will get caught.

 

[GrandMaster]

The password similarity is damning. The various "888"s could be coincidental at a long-shot, but the passwords are a bit too much.

That said, if you play at Crystal Palace you are asking for trouble. If Bloody88 had done his research and got player feedback he'd never have played there in the first place.

I am bothered by the claim that the passwords were similar. Plaintext passwords should not be available to the casino staff, only the encrypted forms. Identical passwords could still be identifed, but similar ones could not.

 

[The Dude]

I'm pretty sure the password issue was identified by RTG and not the casino. I believe they have access to this information - or it could have been a case of the player(s) volunteering this information. I can check on this.

 

[big_mac]

I am bothered by the claim that the passwords were similar. Plaintext passwords should not be available to the casino staff, only the encrypted forms. Identical passwords could still be identifed, but similar ones could not.

Certainly not all casinos work like that.
I had one that repeatedly confused my username and password. They even sent me several emails with my password in the subject line. Idiots!

 

[GrandMaster]

I'm pretty sure the password issue was identified by RTG and not the casino. I believe they have access to this information - or it could have been a case of the player(s) volunteering this information. I can check on this.

Even RTG should not know the passwords, it is a big security risk given the amounts of money involved. The way it should work is that the encrypted form of your password is stored. When you log in, the password you type is encrypted and if it matches the stored value, you are allowed in. If you forget your password, then someone with sufficient authority can reset it and then you can change it to something only you know.

 

[universexf6]

Well.... I must confess OPENLY that MY PASSWORD was changed WITHOUT MY AUTHORIZATION by ****** COOL CAT CASINO ****** about half a year ago. I lodged the compaint to RTG but THEY COMPLETELY IGNORED. Looks like RTG and its casinos are thinking password is just a fake gimmick trying to fool you as if it has "security" but the truth is they don't give any ****. HAHAHAHAHA. I'm not going to play garbage RTG anymore.