What's Up with Vegas USA?

[Casinomeister]

A follow up: I, like Spearmaster, (editor's note: this is why commas are so important, even though I do like him...ha ha) have been assured that the VegasUSA problem is/has been looked into, I was expecting an answer last week....but now it's Monday.

Not good.

Bryan

[dave_r]

Just a quick note that prior to VEGASUSA switching to Microgaming, sometime around July last year, I won quite a bit here,
and after I cashed out, noone replied to my emails for several days, almost as if they were deliberatly ignorning me. Also they didn't answer thier live chat. Anyway, I ended up getting so fed up, I went to network solutions to get the email address of the admin, and this person DID reply immediately, and then contacted management who did EVENTUALLY get back to me. They claimed the whole problem was a site upgrade. Also, Alan Fletcher personally contacted me TWICE to apologize.

Having said that, I bought thier excuses, at the time. I've dealt with VEGASUSA for a couple of year prior to that and got nothing but good service and fast cashouts.

I have a strange feeling the well has run dry there. This is too bad. When they did switch to MGS, they ran one of the best promotions on the internet. $100 match bonus with only 2x play to get bonus and 3x to cashout. How they could manage to stay in business offering a deal that good is beyond me. After May 2002 those terms disappeared.

[Casinomeister]

This in this morning's inbox...from their ecash provider:

Regarding client # fvur0007694, I have paid this account in full, Aug 02-02, confirmation # xxxx.

I am sorry you had to endure the many difficulties as a result of the imposed changes undergone by VegasUSA.

***end of message

Resolution, but way too exasperating.

~b

[mustang]

Sorry...I hit the button twice...

(Message edited by mustang on August 06, 2002)

[mustang]

I had a cash out from VegasUSA from the middle of June that hadn't been paid. I sent an email to payouts@diifs.com as instructed on the website. They didn't respond immediately so I was a little worried that it was just a stall technique.

They did respond and apologized for not responding immediately. Apparently they are getting a lot of duplicate (sometimes 4 or 5)emails from players and it is slowing down their response time because they have to sort through who has been helped and who hasn't been helped.

They refunded my cashout to my Paypal account.

Vegas USA is now using a different company to handle all of their customer support and cashouts. Proc Cyber is the one doing all the cashouts. I know that some have problems with them but I never have. I have always been paid by the Micro casinos that use Proc.