BELLEROCK - Fraudsters Beware

[cynowoo]

Hello, everyone:

I signed up with luckynugget,made the first deposit 50 and was awarded 200 sign up bonus , which requires 20x roller over on slots that is (50+200)x20=5000 I played $5060.36 on slots and another $5000 on blackjack , which satisfied the wager requirement and also got the confirm email of their support that I was ok to withdraw.

I made the request of withdraw on Oct 9th, 2004, and submited my Driver License, Bank Statement, Neteller Screen Shoot (including my deposit transauction with Belle Rock Group), all above got their email confirmed. the withdraw is $1086.The hassle begins from the following, they never response me and got my account locked , request me another utility bill and second ID photocopy, I had provided my cable bill and most clear ID photo as they requested.They still had no response.

I gave them 16 calls basically 2 call per day , answer is the same: we still processing/reviewing .please wait for another 24 hours. everytime is the same. so far 12 days past , I still being locked and no pay , please be aware and keep away.

I got a question : do they need 12 days to process the documents? do they have other good excuses. Following is the email from them suggest me waiting

Wed, 20 Oct 2004 07:03:57 +0200

"Kindly note that the documents that you have forwarded us is still under review. Please be advised that as soon as the documents have been approved your casino account will be re-opened and your withdrawal will be processed.

Clinton
Customer Service representative."

Tue, 19 Oct 2004 19:47:58 +0200

"Rest assured that we have forwarded them through to our Processing Risk Department for further review. We sincerely appreciate the time and effort you took to send us the information. Please allow up to 24 hours for the review of your documentation.
Primrose
Customer Service Consultant "

Mon, 18 Oct 2004 18:49:26 +0200
"We would like to inform you that we are still investigating this matter and hope to reach a resolution shortly.

We kindly ask for your ongoing patience and we thank you for your understanding.
Marlon
Customer Service Consultant "


Sun, 17 Oct 2004 21:53:45 +0200
We are pleased to inform you that we have received the scanned copy of your drivers license and kindly ask for your ongoing patience.
Jim
Customer Services Representative

Sun, 17 Oct 2004 10:14:22 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released immediately.
Andre
Customer Services Representative

Fri, 15 Oct 2004 12:11:09 +0200
The document has been forwarded to our Processing Centre for verification. Once the document has been approved, your withdrawals will be processed.
Lungiswa
Customer Service Consultant

Thu, 14 Oct 2004 20:55:24 +0200
Once your information has been reviewed and resolved your casino account will be re-opened and your payment released shortly.
Nicholas
Customer Service Agent

Wed, 13 Oct 2004 19:18:41 +0200
We would like to thank you for the documentation which you have sent in. We can confirm that we have forwarded this documentation to the relevant department for validation. Please allow 24 hours for the relevant department to validate the documentation
Mario
Customer Service Consultant

Tue, 12 Oct 2004 19:23:41 +0200
Kindly note that we have looked into this matte for you and see that your winnings are still pending. We have sent a request to our Operations Department to have this amount processed to you immediately.
Nicholas
Customer Service Agent

YES, all of them asked up to 24 hours wating ,just wait but no answer. HOW many 24 hours past ? 12 days already!!!
ITS just $1085 based on the fact I have sent them all the verification ducuments.

[Black21Jack]

That is quite a run around. I just recently started playing at Maple Casino and have withdrawn numerous times without ever having to send any documents. I get paid within a couple of days. Normally I am cautious about believing players who prematurely post to stay away from a casino but I do not agree with the fact that they need all these 24 hour review periods. How long could it take for them to look at documents and decide on what action they will take? This turns me off from playing there but I will wait to see how they resolve this problem before I form an opinion on this group.

Edit: Not to change the subject but did you get your money from King Solomons?

[cynowoo]

YES , Kingsofsolmons is really reliable
on the 3rd day after request,I got 3 withdraws from them ( due to the fact that maximum transauction is $2500), I got my $6000 withdraw very smoothly

the same documents they processed.

Originally Posted by Black21Jack

Edit: Not to change the subject but did you get your money from King Solomons?

[Casinomeister]

Originally Posted by cynowoo

LET's remeber and keep away those fxx bitch:
Clinton Primrose Marlon Jim Andre Lungiswa Nicholas

NO PAY at LUCKYNUGGET & BELLE ROCK. STAY AWAY

What the hell is this?

This is another prime example on how NOT to handle a complaint in this forum. You sent me a copy of your documents last night, and again today. It's not like I'm sitting here waiting for you to have a problem and jump right on it el Pronto.

And talk about impatience. They received your scanned docs on Sunday when possibly the person needed to review these documents was out. What the hell?

Rude? Lie? This is exactly what I can't stand - rude players who think that this forum is a free-for-all to bash whomever.

Bellrock is a member of this forum, you could have easily PM'd them. I'll return to this thread when I cool off.

[cynowoo]

Sorry , Bryan , I am a bit out of emotion when I called them again
and told they are still reviewing.

Why I say them"lie" is that : every customer support I called them told me a different reason:
Andre told me :everything is fine , but we need document from netller to indentify.

The fact is that they tried to contact neteller for further info, Neteller called me yesterday that Neteller refused their request ,just asked them directly call me.

So they changed their words: my ID is not clear , you can see how unclear it is since I sent you.

For the sunday's copy I sent you ,thats the 4th time I re-sent them again and again. I sent the 1st as early as Oct 9th 2004

All other casinos processed the same document: FL,VPL, Trident Group
all RTG even the strict Conncet to casino accepted it. Do I need show my accounts number with them to verify? Is the Belle Rock that special?

They often threanten to terminate my call since I request to speak their supervisor.

I apologized for my wrong-doing, just changed the title and blank my original post.

See how it is going.

thanks anyway.

Originally Posted by casinomeister

What the hell is this?

This is another prime example on how NOT to handle a complaint in this forum. You sent me a copy of your documents last night, and again today. It's not like I'm sitting here waiting for you to have a problem and jump right on it el Pronto.

And talk about impatience. They received your scanned docs on Sunday when possibly the person needed to review these documents was out. What the hell?

Rude? Lie? This is exactly what I can't stand - rude players who think that this forum is a free-for-all to bash whomever.

Bellrock is a member of this forum, you could have easily PM'd them. I'll return to this thread when I cool off.

[bethug]

I never had problems with bellrock group, i never fax any doc over either. Luckynugget and riverbelle been around a long time. you have to give them time to go over your docs, and for them to lock your account, they feel something is up

[cynowoo]

I got confused 2. I cant stand on the endless waiting , anyproblem is welcome raised by them.
Do you think they shy to disclose my any possible wrong-doing?

Originally Posted by bethug

I never had problems with bellrock group, i never fax any doc over either. Luckynugget and riverbelle been around a long time. you have to give them time to go over your docs, and for them to lock your account, they feel something is up

[dominique]

Originally Posted by cynowoo

I got confused 2. I cant stand on the endless waiting , anyproblem is welcome raised by them.
Do you think they shy to disclose my any possible wrong-doing?

Ok, I am usually really good at decyphering foreign accents, but I don't understand the above.

I was going to post but now I need to know what you mean by that before I do so.

[bethug]

cynowoo, did u use the same info at the other bell rock casinos?

[jpm]

I don't like this group either, they change the rules of their promotions after the fact and award prizes 'randomly' that should have been awarded based on quality of the entry according to the rules. Then backtrack and say it was awarded properly, which is b.s.

I'd like to know why is bellerock asking for screenshots of your neteller account???? They have absolutely NO RIGHT to this information. Neteller has already certified you to use their service and that should be good enough for ANY casino. If any casino asks you for this kind of information, DON'T SUPPLY IT and send a written complaint to Neteller. Neteller will tell you that the casino has no right or reason to ask for this information and it goes directly against Neteller's charter. From their website "Because you only enter your payment details at our secure site, online merchants never have access to your credit card or bank details, so you can rest assured that no unauthorized transactions will occur and information about your identity remains protected."