Prestige Casino refuses to honor 10% of loss bonus

[suzirose]

Bryan,

Need a bit of help again (you helped be to collect my $16k from Club Dice about 2 months ago. I've since been playing a Prestige Casino (Boss Media) and was doing well.

I received the below listing email (full text below):

<, In a message dated 12/17/2001 12:06:09 PM Pacific Standard Time,
<, manager@prestigecasino.com writes:
<,
<,<,
<,<, Dear Suzanne,
<,<,
<,<, allow me to express my sincere thankfulness for playing at Prestige
<,<, Casino!
<,<, Christmas is in the air and everybody is happier.
<,<, Prestige Casino wants to be good and make you happy, too.
<,<, Yes, we have decided to offer only to you ( account with PINxxxx
<,<, our great Christmas gift: 10% Refund of all your money lost during your
<,<, past week!!!
<,<, Yes, we will credit back on your account 10% of all the money you loose
<,<, during these special weeks.
<,<, This fantastic promotion takes off Monday, December 17th, 2001 at 00:01
<,<, GMT (18:59 EST) and will end on Sunday, January 13th, 2002 at 23:59 GMT.
<,<, You have the privilege to play every week and therefore to be refunded
<,<, every week during this "4 week" promotion!
<,<, Every Monday, till 23:59 GMT you must mailto:christmas@prestigecasino.com
<,<, an e-mail stating the amount of money lost and within 48 hours we will
<,<, refund you back 10% on your account.
<,<, One simple rule to follow: you must deposit $100 or more during
<,<, the week.
<,<, All amounts lost will be calculated.
<,<, Partecipating to this special promotion offers you an extra opportunity!
<,<, For every $100 you deposit you will earn also 1 credit which entitles you
<,<, to taking part to our Grandprize "2002" draw worth $25,000 scheduled
<,<, on January 14th, 2002.
<,<, Join the fun and start playing.
<,<,
<,<, A cheerful Merry Christmas from all the Staff.
<,<, Frank Redford

On 12/30/01, I ended up losing over $41,000 after which I deposited another $1000. According to the email, I should qualify for a 10% of my lost amount be refunded. Instead the casino gave me $100, saying that they only refund 10% of the deposit....

Can you read the above email, and I've I'm wrong let me know, otherwise can you help in getting the $4,000+ which I feel they owe me.

Thanks again,

Suzi

[jetset]

It may be unintentionally misleading (such an offer could prove very expensive for a casino if taken at face value) but the fact is that it does suggest that you get ten percent back on ALL of your losses - ie not only your deposits but monies you won and gambled again in the course of the week.

Are there more specific T&C's elsewhere on the site - not that that should excuse a badly worded offer?

[colly]

Just a thought but Suzanne you have left your security PIN in the email on a public board (not everyone is honest unfortunately)- suggest you or Brian DELETE it pronto and maybe ask for a new one.

Good luck

regards
Colly

[suzirose]

jetset...nothing in the T&Cs on the site related to this offer.

[spearmaster]

The key:

"All amounts lost will be calculated. "

Bryan, let me know if you do not get any assistance - I will get on their tails.

[spearmaster]

Uh...

Wait a minute. Did you deposit $41K or did you play THROUGH $41K?

If the latter, and you only deposited $1,000, then that's all you should have been entitled to.

[suzirose]

Spearmaster...

I did not deposit $41k (I'm actually a net winner at the casino--deposited $9000, cashed out $14000), during the course of December I played and ran my account balance up to $41,000 (my playthrough was around $1,000,000).

When I received the email (12/17/01), my account balance was around $20,000.

On 12/30/01, I lost the entire account balance, plus another $1000 which I deposited on 12/30/01.

If I'm reading correctly I feel they owe me $4,200. What do you think?

[suzirose]

Colly...

I didn't notice, but actually, what they call a "PIN" is really just an internal account number. Its neither the log in name nor password.

But I appreciate you mentioning it.

[spearmaster]

Ouch.

Under normal circumstances, I would have to say that this promo is intended to refund 10% of any deposits lost during the period of the promotion.

I do not think that, having had a positive balance at the time, that losses from that point onwards could be used to claim the 10% - but then again I am not the casino operator either.

But even so, if they WERE to take into account your starting account balance at the time the promo was mailed, you would only be entitled to $2,100.

Any time you are unsure of a promo you must always mail the casino to ensure that you have the correct response confirming what you thought. Had a casino rep validated this in writing, saying that losses on your positive balance would also be counted, they would be forced to abide by that.

I don't know how Bryan is going to read this, but I think you're going to have to accept the fact that any such promo can only be applied to deposits made during the appropriate period.

Now I see what Jetset was referring to. And undoubtedly there is room for confusion.

Let's see what Bryan comes up with - I'll stay out of this for the time being. Thanks for clarifying the point.

[suzirose]

Spear...

Thanks for the feedback.