Prestige Casino refuses to honor 10% of loss bonus

[spearmaster]

Long weekends? Who has time for ANY weekend? I've been working every day and I am STILL behind...

[Casinomeister]

Where I live in Germany, most everything is shut down from December 24th to about now. Everyone is taking time off. So the wife makes plans with friends out of town and we're gone a few days. Actually I would rather be glued in front of my computer screen sucking up wierd radiation rays instead of playing in the snow with my kids NOT.

The grind begins tomorrow

~b

[dave_r]

Prestige Casino had a very poorly worded promo. I do not believe this was done intentionally.

Suzanne - despite my sarcastic comments in my above post, I still agree with you completely in this matter. A casino must have responsibility for the terms and conditions of its promotions, and this promo is as clear cut as it gets. The promo states 10% of all LOSSES during that timeframe. You had 20K in your account on 12/17 and deposited an additional 1K on 12/30. So based on this, you had 21K total losses from the time of the email, and Prestige Casino should be responsible for paying you $2,100 of it.

The email did make a requirement: If you lost money the week of 12/17 to 12/23 IT WAS YOUR RESPONSIBILITY to email the casino on Monday 12/24 to get your rebate for that week. Otherwise any rebate for that week would be NULL and VOID. IF YOU NEVER EMAILED PRESTIGE THAT WEEK (and never deposited $100), THAN YOUR TOTAL LOSSES SHOULD BE COMPUTED FOR THE WEEK OF 12/24 TO 12/30 ONLY, AND PREVIOUS LOSSES (OR YOUR PREVIOUS BALANCE) CANNOT BE COMPUTED INTO THE EQUATION.

Suzanne - based on your comments above, I am assuming you did not lose $$$ the initial week of the promo. Therefore, Prestige needs to accept responsibility for its poorly worded email and PAY YOU YOUR MONEY.

I disagree with Spearmaster that there was any implication that a player needed to make a deposit. Spearmaster - show me WHERE!! WHERE in the email, does it state Prestige will only rebate 10% of a player's deposit. Once again, the email states 10% of ALL MONIES LOST THAT WEEK, without reference to a deposit. The word DEPOSIT was only mentioned twice in the whole email:

<,<, One simple rule to follow: you must deposit $100 or more during the week. >,>,

The other reference toward making a deposit was to gain entry into thier $25,000 sweepstakes, but this is neither here nor there, and has nothing to do with the promo.

Once again, Spearmaster, WHERE in the email does it make reference to a 10% rebate of the amount deposited, if a player loses all his money.

THERE IS NO SUCH REFERENCE. So, Spearmaster, how can you possibly come down on the side of Prestige? Perhaps the reason is your website, got2bet.com, is bought and paid for by the industry. I do not know if you've accepted advertising from Prestige in the past, but it sure seems that way. No impartial observer without an agenda would possibly come to your conclusion.

As for Mr. Racetrack and CPA I agree with most of what each of you said. If I lost $42,000 I would not be able to eat or sleep for 2 days. Suddenly I would be hit with the reality of the situation. THAT THIS WAS REAL MONEY. THAT THIS WAS MY MONEY.
I would then turn on the computer in the hopes that it was all a big dream. I would logon to the casino and check my balance. After seeing that it was only $0.75 cents, I would smack myself silly, and go into denial. The final outcome would be that I would never be able to live with myself.
I never would be able to forgive myself for giving away over $40,000.

[dave_r]

Once again to quote the email:

<,<, Yes, we have decided to offer only to you ( account with
PINXXXXX
<,<, our great Christmas gift: 10% Refund of all your money lost
during your
<,<, past week!!!
<,<, Yes, we will credit back on your account 10% of all the
money you loose
<,<, during these special weeks.

Notice how the email says "ALL THE MONEY YOU LOOSE" and not just 10% of the DEPOSIT.

Case closed!

[suzirose]

Dave_r...

That's how I read it, and in the back of my mind, I was thinking, well worse case if I run bad and lose everything at least I'll get something back....That was the only reason I deposited the $1000 (after losing $41000+), and I did email them immediately. I followed all conditions in the email to the letter.

If not for the email, maybe I wouldn't have played (who knows)....

But the email did have it's desired effect (i.e. me losing my bankroll).

Hopefully Prestige will cover the 10% of my lose. I would like to play there in the future, as they do payout promptly.

[jetset]

I'm with DaveR on this - it might have been the casino's mistake in badly wording their promo but it's pretty unequivocal and they should honor it.

[spearmaster]

[quote]THERE IS NO SUCH REFERENCE. So, Spearmaster, how can you possibly come down on the side of Prestige? Perhaps the reason is your website, got2bet.com, is bought and paid for by the industry. I do not know if you've accepted advertising from Prestige in the past, but it sure seems that way. No impartial observer without an agenda would possibly come to your conclusion. [quote]

Ha ha... you know that I am not bought and paid for by the industry. Yes we accepted advertising from Prestige a long time ago, but they haven't advertised in over a year. And yes, I am being impartial.

When any casino talks of losses, one should automatically imply lost deposits. But like I said, the wording of the promo leaves a lot to be desired, and it can easily be interpreted the other way.

Should this be the case, then Suzi would still only be entitled to $2,100 as her account had $20K when she received the promo - and then she deposited a further $1K after losing it all. The fact that she reached a high point of $41K has no bearing on the matter.

As I said, I am staying out of this, and letting Bryan handle this unless he gets no response. Then I recommend Julie at GG if you need a third opinion - she will probably have the best chance of reaching some sort of middle ground.

[Casinomeister]

I notified the casino yesterday, but there hasn't been a response yet (Christmas break?). I agree, it's a poorly worded promotion. If I were to have received this promo (offered only to me), I would have understood it as such:

If I play during those weeks (17th December - 13th January), I will be returned 10% of the money I lose (while meeting deposit requirements). If I had $20,000 in my account and was using this to play during the promotion, this should be included too.

One of the reasons that I read it this way is that this promo has been offered "only to me" since I am a BIG $$$$$ player. Why would the casino NOT want me to play that $20,000 that was in my account, and play only some token deposit. This would have only benefited the casino, which it did (sheesh Suzi, why didn't you visit my Christmas "wish list" at amazon.uk instead?? )

As a player, I would have assumed that this promo would have included my balance and and deposits made during this period.

Let's hear what the casino has to say.

~b

[spearmaster]

[quote]One of the reasons that I read it this way is that this promo has been offered "only to me" since I am a BIG $$$$$ player. [/quote]

Now THAT makes some sense. Does anyone know if this was offered to everyone? I suppose I can dig through my own emails... and I am *NOT* a big player LOL.

Hmm.

I can confirm that I did NOT receive this email. I did get one for a Thanksgiving promo, in which they CLEARLY stated that they will refund 50% of losses on deposits.

[quote]Starting today, Thursday November 22nd at 00:00 EST (05.00 GMT) and for the whole day long till 23:59 EST (04:59 GMT), if you deposit and wager a minimum of $100 up to a maximum of $1,000 we will refund you 50% of your money lost ($500 maximun for a deposit of $1,000). [/quote]

Now THAT looks strange. Why in the world would they NOT use the same type of wording when making the offer to Suzi?

Can anyone else confirm receiving the email that Suzi got?

[Casinomeister]

C'mon Prestige...still waiting.

~b