Carib Sunshine Casino

[spearmaster]

What reputation? They have none...

Chartwell has traditionally been very silent to incoming email inquiries unless you are going to buy one of their products. I do not hold them in very high esteem.

[jetset]

Keep plugging away at this, Karto - persistence works. I have been working with another player on a totally different issue and his tenacity finally produced results.

Chartwell will be at the upcoming GIGSE exhibition in Montreal next week. I am going to be there, and one of the things on my "to do" list is to visit with Chartwell and find out what the hell is wrong with them.

[spearmaster]

Don't get me wrong, some of them are very friendly LOL - at least those that I met. But I still cannot support Java software and a company that does not respond to inquiries.

[karto]

Not even a single reply. I can't understand why they haven't even bothered to reply no matter what they had to say. That's really lousy.

So I have now sent them a final mail stating that I will have to take other actions if they do not reply.

[jetset]

They have just issued another press rerlease with the following detail for the head honcho Darold Parken at the foot of it:

Darold H Parken, 877/261-6619 or 403/261-6619
Email: dhp@chartwelltechnology.com
or
Investor Relations:
David Bajwa, 877/669-4180 or 604/669-4180
Email: info@chartwelltechnology.com
Website: www.chartwelltechnology.com

I guess they will all be in Montreal at GIGSE which starts next Tuesday - probably flying down there from Calgary in Canada right after the weekend.

Ignoring your emails is yet another indication of not only poor business conduct but a lack of professional courtesy to boot. It doesn't reflect well on this company which is about to launch a new site for an Irish bookie called Supremeoddscasino.com.

[Casinomeister]

I'll be addressing these issues during my presentation at the Affcon, and I'll be paying Chartwell a visit during the GIGSE.

I've also mentioned this on this week's webcast.

[jetset]

There'll be a posse riding out for Chartwell corral!

[karto]

No reply.

Give them a big whack from me.

[karto]

Wow, the most amazing thing happened.

Chartwell replied. Yippiie, or not...

Here's what they say:

"Dear Martin

We are in receipt of your email and would like to clarify our position as the software supplier to Caribe Sunshine Casino. Unlike many other software suppliers Chartwell Technology is strictly a software development company and only license the use our products for a variety of online applications. We do not participate in any aspect of the daily operations of our customers business, which includes hosting, customer support, database and money management.

Caribe Sunshine entered into a licensing agreement with Chartwell to use a copy of our software with the intent to operate an online casino. Chartwell's responsibility and obligation to Caribe Sunshine is to support them technically. 100% of their daily operation is the responsibility of Caribe Sunshine. It is unfortunate that their business was not successful and they decided to close their online operation.

In closing, we would like to express our understanding with your frustrations with Caribe Sunshine and will attempt to pass on your email to the contact information we have on file. We cannot make any assurances beyond that with respect to a response or explanation, it is strictly the customer’s responsibility.

Regards,

Chartwell Information Services"

Wow, thanks. Will you really send my email to someone. That's great news. More spam mail, yeah baby.

[jetset]

Wère looking forward to reminding the Chartwell people here in Montreal that they have given an undertaking to contact the failed casino owner on your behalf - and they can expect some coverage on their hopelessly out of date policy regarding failed casinos!

How any serious operator can pick a half-assed outfit like this to power a casino mystifies me.