Virtual, rogue, rogue, rogue...

[schankwart]

This joint is what they always were... rogue up their arse!!

I am so upset about their ignorance and newly attempt of stiffing a player (me) that I simply have to post this now:

A several weeks back I tried to redeem a couple coupons at this joint that all got rejected for some reason. I then contacted Virtual via live-chat and asked why the codes all had not been working and they told me that there were "some technical difficulties" and that I will receive my 40% bonus "manually" after making my deposit.
I so decided to deposit $500 and after waiting for 2+ days (!) I finally received my bonus but... 100% instead of 40!

One might think now I should be happy about that but once you look at their T&C you will see that the terms for this bonus are a LOT worse than the ones for 40%!

Since I did not want to accept this bonus I wrote them to correct this error but up to TODAY NOTHING happened!!

Emails got ignored, promises canceled and all I want is to just get my deposit back anymore...

Its so frustrating and nerve-killing...

Dont deal with Virtual!!!

[virtualted]

I come here representing Virtual Casino. First off to let everyone know I do not normally reply to the boards. I feel it is better to contact me or the casino if there is a problem. It seems that most of the posts are from people who just want to be heard and really have no gripes at all. Take this player who is complaining now. He is complaining all over messages boards, when all he had to do was explain his situation to the casino. Also if you check the threads this person has started they are all negative every where, but he continues to frequent these same casinos because he knows he will win if he demands the right bonus. Than cries when things do not go his way. Below is the reply that I also responded to him on another fourum. For any one who does have any personal complaint against Virtual Casino please contact me at ted@casinosupportcenter.com
This particular customer has made a number claims that I will now address. We also tried to speak with him earlier today in private, and he said he wanted it “Their Way” or they would post on the forums. They than made a deposit of $500 and attempted to redeem a bonus of 40% with no max pay out. This coupon was denied by the system based on the player’s previous play. The customer contacted the casino and was given a 100% non cashable bonus with 15x play through and a 10x max cash out. This was explained to the player, and why this was the only bonus they can continue to use. At this point the customer could have requested their deposit back, but the customer did not. Two weeks later the customer requested a withdrawal of $500 which was turned down. My fault, I saw that the customer was only requesting $500 and since that was only bonus money I rejected it and put the money back in the players account, and wrote him explaining my reasons. It was my fault not to have checked that the player never started playing. Than two weeks later the same scenario was played out. Now today one month later once again the customer contacted the casino to ask why his withdrawal was rejected and again we gave him the same explanation as before. Not once did the player tell us he was not playing and just wanted his money back. I believe that there may be a language conflict here because the player is in Germany, which still does not excuse the fact that we did not probe the situation further here. As of today the player’s withdrawal was approved and will be sent back to him. On a further note this was not this player’s first deposit with us; they have in fact deposited $1700 and been paid $4790.

[spearmaster]

I believe that there may be a language conflict here because the player is in Germany

Bullshit. You can clearly see from the post above that he speaks perfectly good English. You should talk about language problems, your English is worse than his.

[jetset]

"Also if you check the threads this person has started they are all negative every where, but he continues to frequent these same casinos because he knows he will win if he demands the right bonus. Than cries when things do not go his way."

If you're offering bonuses with specific T&Cs, the player adheres to these and then you do not meet your end of the deal, then the player has every right to use the message boards to expose your behaviour for the benefit by way of caution of other players.

[marcolino]

I have not never had problems with they.

They have been only slow to pay.

[Black21Jack]

I have not never had problems with they.

They have been only slow to pay.

Same here. I deposit my money with no bonus and play, and win. No problems what so ever! It was slow to pay but when I have contacted support they are friendly, and very helpful. Hmmm, I wonder why I have no problems?? could it be that I do not claim bonues? hmmmm

[bethug]

most time bonus are to much hassle, i dont know why he played there

[schankwart]

Virtual Ted's attempts of explanation are helpless and just a turnaround of given facts.
Let me start clarifying his desperate BS once more:

I never asked the Casino for the 100% bonus and was PROMISED a 40% bonus BEFORE I made my deposit. After waiting for approximately 2 days I contacted the Caisno again, asking why i still have not received my 40% bonus.
-A day later I found the 100% thing in it and IMMEDIATELY contacted them, asking them nicely to remove this promotional money again and to give me the promised 40% with no max. cashout. Their CRS agreed and told me that this would be done later today once managerment is in.
The next day I re-checked and the bonus was still the same.
I then recontacted them at least 3 times, asking them patiently to correct this error.

After 2 weeks or so I finally decided it was not worth it and simply withdrew my deposit again after their CSR had told me to do so !

An additional ~2 weeks later my withdrawal was canceled for the first time. I again contacted them, saying that I am sick of their games and that I just want my deposit back.
I re-withdraw my deposit again then and found it to be re-reversed a couple days ago.
Yesterday i indeed had the questionable chat with another CSR who started acting like they would have never heard from me before.

I told them that I will not tolerate this BS any longer and that I will bring it to public attention now.

-Here we go!!!


---It has never been explained to me why and that I received a 100% bonus...

---I requested my deposit back an uncountable amount of times without any success...

---I never received an email from Ted ever (this might have been due to spam-blocking reasons as well though), he could have easily called me though or contact me in any other way...

---Ted: "Not once did the player tell us he was not playing and just wanted his money back" LOL, WTF?!?!

---Ted: "I believe that there may be a language conflict here because the player is in Germany" Sori, i dont sbeak Englisch fery wel.

---Ted: "As of today the player’s withdrawal was approved and will be sent back to him" Way to go Dude, this is the first TRUE statement!!!


Bottomline:

As you can see all they did was an attempt to make me deposit, not give me the correct bonus and never correct this again without massive pressure.
Had I not posted this thread here and at Mesiters' I am sure this would have kept going for days, weeks, months more....!

Dont deal with Virtual!!

[schankwart]

Ted, how to you know what Casinos I do "frequent"?!??

[marcolino]

I think that if 40% of bonus will be credited all resolves...

Why not ?