Connect To Casino....Do Not Play

[caruso]

Likewise here. My first cashout (last year), swinging me from seriously in the red to nicely back into the black, was large enough to have me on tenterhooks for a while; however, it was paid on time as agreed, and with no hassles.

Breaking news: casinos have T & C governing the freebies they dish out for a good reason. If you don't like them, don't take the freebies.

[marcolino]

Whether Connecto still reads or responds to posts, I'll add just one ...

They paid me with no trouble, taking two days from the time I emailed them about the withdrawal. No, it wasn't a big payout ... it was only comps points which equalled roughly half my deposit.

For me, their payouts weren't a problem. For others, they may be. However, I thought it only fair to post that at least one person was paid by that casino without any trouble.

Well.
I instead am waiting for that they pay to me and that the debit pours me whom they have in my favor

the debit of connect is usd 10,301.00
And my winning is 16000 - with the T & R is: usd 3,996.00

Marco

[dominique]

The way I recall it is that Marcolino sent thousands upon thousands of emails to connectto and the aggravation of that was the bed upon which all the irritation by connectto grew.

Marco, that was a big mistake, it's not ok to try to bog down people's mail boxes by spawning emails. I have recently fallen prey to some of that also and sympathise.

Beyond that, it seemed that John blew a fuse a bit early, as general opinion at WOL is that connectto doesn't owe money to Marco. Other than the email spamming, John was treated curteously as far as I can see.

[marcolino]

Yes yes mrs .ctc dominique

many many mail without answer

and without my money

[caruso]

Quick re-hash of my take on this case:

"If you happen to redeem a bonus the maximum withdrawal you may receive is 5 times the amount of the bonus redeemed and the rest of the money will be removed from your account when the withdrawal is processed. If the redeemed bonus was more than 300% then the maximum withdrawal amount is twice the amount of the redeemed bonus."

Does this mean that the total monetary value of any balance is 2 times the bonus received, or literally ONLY "the maximum withdrawal you may receive", and that previous uncovered debts on the part of the player may nonetheless be withdrawn from the total balance, funds permitting, given a total monetary value of the size of the balance?

For me that is the only issue - and possibly a rather tenuous one.

[marcolino]

Yes

But I don't have debits.

The connecto has debits in my favor

[dominique]

Actually, I formed my opinion on the basis of a number of statements.

First I read the connectto statement:

This person used to play with us on credit until last September. A privilege we extended him because he lives in Italy and we couldn't accept his Western Unions during what was daytime for him. He disappeared on us one fine day leaving $ 6000 in arrears. We had a policy on not giving him more than $ 2000 in credit but he hammered our staff every minute until the manager finally gave in and gave him $ 4000 more than the allowed amount. We made every attempt to contact him to receive our money but he did not respond. We wrote off the money and assumed we would never hear from him again.

Then all of a sudden he started playing again on 3/13/2004. We were unaware because he didn't call/email/chat like he used to. He had figured out how to use Neteller and he started depositing monies using that method. He played for a while using that method and had an account balance of $ 16033 by 4/2/2004 and called for a withdrawal.

He had a received a bonus of $ 1998 on his deposit and hence he qualified for a withdrawal of $ 3996 as per our policies as of February. Since he owed us $ 6000 before this win he STILL owes us $ 2004. We proceeded to remove the $ 16033 from his account. This is when he flew off the handle.

We have explained everything to him in Italian, Spanish and English SEVERAL times but he has insisted on continuing on this unnecessary path he has chosen. He has sent us no less than 10000 emails since 4/21 calling us names and using foul language I refuse to post. We have even offered to wipe the slate clean if he stops harassing us. But he won't quit.

Then I read statement by DR Lucky:

I have to side with the casino on this one. I would subtract the $6000 debt AFTER the player cashes out. In other words, the player was due $3996, player owes casino $6000, so player still owes casino $2000. the full balance in the player's account wasnt fully cashable so i wouldn't equate it with real money and use it against the $6000 debt. If C2C's story is really true (I note the player does not deny it), then I don't think the casino owes the player the benefit of the doubt in this case. Just my .02

Then I read Caruso's statement:

The matter of credits anticipated is a very confusing one here - I can't really get my head around it clearly. That aside, the casino CAN make a case for subtracting the debt from the cashable balance and leaving a negative residue. The major problem is that the player did not realize that the cashout cap had been reduced from five times to two times when he deposited. If it had still been at five times he would unquestionably be owed money - about $4000 after removing the $6000 "debt". As it is, the casino can make a plausible case for not owing any money, and although the rules do not take these remarkable circumstances into consideration I don't see that the casino is about to be persuaded to look at the wording of their rules in a rather fairer manner. This player was clearly a solid gold customer, dropping over 20K, and even if there were truth about the abrasive nature of his Emails, which are HIGHLY doubt after the educated and courteous PMs I've received from him, the casino could maybe nurture these types of customers better. 20K - 4K still leaves a 16K profit over less than a year from this ONE customer alone.

Then Marcolino:

I can sure admit to send many mails to connectocasino... the reasons are two:
becouse they do not answer me NEVER !!!... and becouse they send me mail with virus.

and finally Caruso again:

Bottom line:

1) Casino claims $6000 in uncovered credits.

2) Player cannot prove otherwise, and has accepted that this claimed debt may be actually the case, ie. theose WU deposits did NOT go through.

3) Total withdrawable balance currently c.$4000, mainly because the player did NOT realize that the cashout cap had been reduced to twice the bonus when he played.

4) The casino can make a genuine case for not owing the player any money and the player does not have any redress on this unless he can prove that that 6000 credit "debt" is false. I believe that this will be next to impossible to achieve.

Marco - my advice to you in all sincerity is to let this matter go. There is absolutely no way you will ever see a resolution that you would consider satisfactory.

(Marco - lascialo perdere, in tutta sincerità. Non c'è nessuna possibilità di poter risolvere questo in modo che sarebbe soddisfacente per te)

Especially Caruso's final remark helped me make up my mind - I do respect and trust his take on such things.

[Jblack]

Maybe I didn't read this well enough

Marco,

Were the 6000 credits non-cashable to begin with? In other words, were they credits redeemed from a coupon? Did you make promissory deposit of $1000 and receive a bonus in sticky credits?

[marcolino]

dear Mrs. C2C dominique, Mr. Jblack, and alls...

This is the history and Bryan know this:

“I played at ConnectToCasino from 1st July 2003 - making various deposits for more than $27,000 total - until 20th September 2003, without ever withdrawing. I stopped playing because they had problems receiving my Western Union deposits; then, I started playing again on 13th march 2004, depositing with Neteller. During 2003 I played “on credit” with the casino, covering the credits with my subsequent Western Union deposits.

(On a sidenote: By 20th September last year (and still now) I was owed $10,300 in the form of a 40% bonus on my total $25,754 deposits that the casino never applied. They DID anticipate a total of $6000, leaving $4300 outstanding of that bonus. On many occasions up the end of April 2004 I asked for a check on this situation, and I never received a concrete answer.)

I started playing again using Neteller in 2004, by which time they’d changed the 40% “extra” bonus rules, but I realize this had been in place since October 2003. After my last deposit, after checking I’d met the wagering requirements I had a total balance of $16,033 and I requested a withdrawal – I wasn’t aware of the change in the bonus rules to “maximum withdrawal = two times the bonus amount” at this time.

From that moment on there have been numerous obstacles put in the way: for one thing, they claimed they had not received my documents. More importantly, they reminded me of the outstanding 6000 credit “debt”. Assuming that this were true, I am STILL owed 16000 – 6000 = $10000. I then discovered WOL and Casinomeister, and have made various public comments.

From the moment they told me they would not be paying me, they’ve not replied to Emails, they close the live chats and even tell me I still owe them that $6000 “debt”, which is contrary to the actual situation of them owing me $10,000 (16,000 balance minus 6000 debt).

In light of all this, I’d like to request payment of the $10,300 that they still owe me, and my winnings (16000 minus 6000).”

[dominique]

Marco, stop trying to detract from the actual issue by calling me "mrs c2c".

I have zero connection to connectto (pun not intended).

I never played there, nor promoted them, nor spoke to anyone from there. All I did was read a thread at wol and voice my opinion, which happens to be the opinion of the vast majority at wol.

Please stay professional and stop your silly name calling. It is not as bad as sending 10,000 mails - but it is still offensive.

I am going to leave for a convention right now and will not be back for some time. I somehow have the feeling you are going to try to use that to create some nonsense about me. Please prove me wrong.