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I will make this quick, because the attached chat copy is rather long. But to anyone who thinks I have been misleading, or out right lying I now offer proof. To make a long story short another member sent me an email with chat logs showing playercenter.com calling ME a liar. They further stated they were in contact with Bryan about this "issue". I called them on some of their B.S. as you will read. I look foreward to any replies. Grandmaster, what do you think...it looks like the playercenter IGS line is getting blury. Please wait for a site operator to respond.
You are now chatting with 'Player Center'
Player Center: Hello. Welcome to Player Center. How may I assist you?
you: Hello
you: Whom am I speaking with please???
Player Center: this is Cristina, how can I help you?
you: Ahhh...Cristina, I have a rether large problem
you: I have an emal from someone who included chat logs
Player Center: who may i ask is speaking?
you: of YOU claiming I was lying about playercenter.com on a public forum
you: this is bravo26
Player Center: me?, I'm sorry but that is not correct
Player Center: could you please give me more detail as to what you are referring too?
you: For ANYONE @ playercenter to slander me in this manner is in very poor taste
Player Center: I have no idea what you are referring too
you: of course not
Player Center: could you please be more detailed
you: I was forewarded chat logs from an unhappy player that very clearly states I am lying about what I posted on a forum called casinomeister.com
you: Now nothing I have posted on this forum is inaccurate
Player Center: What exactly does that have to do with player center?
you: However I do have emails and chat logs from playercenter sent to me that clearly state I was to be paid
you: in fact I have an email from you saying my check was sent
you: when we both know that was never sent, nor was it intended to be sent
you: so who is lying???
you: me or you?
Player Center: no, that was just a misunderstanding
you: so??? am I going to get MY money???
Player Center: Please hold one moment while I look into this further for you.
Player Center: As we have explained before we are waiting on clearance from the casino owner and we are unable to send out your payment until we receive it
you: this "casino owner" is no longer in business...at least under islandjoes name
Player Center: as thrid party this is all the information we have
Player Center: if we receive any other information we will contact you
you: your "misunderstanding" was a complete lie, your company told me I was going to be paid and I still haven't gotten paid
you: And please save the third party b.s for someone else
Player Center: No, our operator was not informed that your payment could not be sent without clearance
Player Center: they have now all been informed about this situation
you: right...I'm sure it took over a month for everyone to be "informed" of this new policy of casino owners releasing funds
you: Please stop insulting me
Player Center: we are not insulting you. we are just explaing what the sitution was
you: so the operator had no idea that the casino owner had to authorize payments???
Player Center: that is correct, it was just a misunderstanding
you: so explain the emails from your accounting dept.
Player Center: I do not know what emails you are referring too?
Player Center: our accounting department does not send out emails
you: I might be inclined to beleive an operator would not know the company policies. But your accounting dept. sure as hell does
you: ahh...
you: Report Junk E-Mail Report and Block Sender From : Player Center <support@playercenter.com > Sent : Thursday, February 12, 2004 10:31 PM To : <xxxxx@hotmail.com > Subject : Check | | | Inbox Dear Mark, I am writing regarding your withdrawal. You check has been sent. We advise that checks will take 7 - 14 working days to reach you. Thank you, Player Center.
you: Now are you familar with the email???
Player Center: yes, that is an email from us
you: where is the check???
Player Center: but not from our accounting department
Player Center: we are waiting on clearance from the casino owner to send out your payment
you: what has he said so far???
you: : Player Center <support@playercenter.com > Sent : Monday, February 16, 2004 2:29 PM To : <xxxxx@hotmail.com > Subject : Player Center | | | Inbox Hello Mark, Our accounting department is still working on your withdrawal. They will contact you tomorrow to let you know if everything´s ok. Thank you for your patience. Player Center
Player Center: they are reviewing your account
you: why would I get an email on the 12th saying my check has been sent
you: and another on the 16th saying you are still "working" on it???
you: and please be specific as to what is under {"review"
Player Center: this is all we have been informed
you: 2 days after my withdraw was requested, islandjoes web site went down. I chatted with your company and was told this would not affect my withdraw
you: I have emails clearly stating My check was sent.
you: I have sent you copies of my id and credit card as requested
you: and you wait for well over a month to tell me it is up to the casino owner to pay me
Player Center: yes, as i explained before that was just a misunderstanding
you: this is a pattern of lying, and fraud
you: I am an honest player who has used your software for over 3 years
Player Center: we will try to get this resolved as ASAP
you: and the first time I request a withdraw, I get nothing but excuses and lies
you: and now you go so far as to tell other people I am lying about this treatment on a public forum
Player Center: please remember that we are just third party
Player Center: and we are trying to help you with this situation
you: If your intention is to be so helpful, why hasn't anyone called me or sent me an email at the bare minimum saying your sorry for the "misunderstanding" and we are going to do everything we can to make this right???
you: The fact is you hope I will just go away
Player Center: we have informed you about this via chat various times
you: but I won't..........now I'm going to post on every forum I can find...someone needs to get the word out about this piss-poor level of player support and fraud
Player Center: sir, we are trying to resolve your situation
you: and I am not the only one you are jerking around either...as I've stated I have chat logs and emails you sent to another player telling him his check was sent, and SUPRISE...he never got it
you: hello???
Player Center: please hold
you: holding
Player Center: we are contacting again the casino owner to helpresolve this issue
you: gee wiz I hope you have better luck then I did, any mail I sent him was returned...his email account seems to be closed
you: webmaster@islandjoescasino.com
Player Center: you can also try info@islandjoescasino.com
you: lol
you: nice try, that one is down too
Player Center: please hold
you: holding
Player Center: They show to be working fine for us but if we receive a returned message then we will look into this
you: and what should I ask them if it does work???
Player Center: that he must contact us about the clearance on your payment
you: oops...never mind I just got the returned mail message
you: why do I have to contact him anyway???
Player Center: He is the casino owner
Player Center: we are just third party
you: Where in your terms and conditions, or your web site does it state the player is responsible for contacting the casino owners for payment
Player Center: we just suggest you can do so but we also contact them
Player Center: for you
you: and ???
Player Center: we are waiting for ther response
you: how long should I wait...The withdraw was requested in the begining of FEB
Player Center: this should be resolved within the next few days
you: Has IGS been informed of this???
Player Center: IGS only provides the software. They have nothing to do with your paymeny
you: IGS paid a player when blackwidow casino went out of business
Player Center: I'm sorry but you have been misinformed
you: mis informed??? I read on casinomeister.com that IGS made a settlement offer to a player, who accepted it maybe I have the casino name wrong
you: but the fact is they (IGS) paid a player money that player was owed
you: are you saying that never happened???
Player Center: ok, I am going to IGS to negotiate payment
you: Thank you
Player Center: and see that this gets taken care of
you: How long do you think this will take???
Player Center: probably a few days
you: Thank you for you time
you: please let me know either way
Player Center: Thank you for chatting with us again. Have a nice day.
Player Center: we will
Originally Posted by m249a
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