Any comments are appreciated!

[kkkaaaa]

"One day, I decided to buy $800 chips (and get $20 bonus)..."

~~~~ murphy's law ~~~~




A couple of weeks ago, I attempted four times to buy credits with my master card, but failed. My credit card was declined.

Two weeks passed, I got my credit card statment, I found that I had been "overcharged" $1300. I then emailed to 2 online casinos which I had recently played at...... One of them "immediately" credited back the "$1300" to my casino account.

It took 18 days for my account to be "updated", and I was "double charged" ($800 + $500)...due to those previous "declined" transactions.

What would you do if you were me?



p.s. English is not my first language...(Of Course, I'm not mrlucky.)

[Casinomeister]

I would contact either me, Julie Sidwell at gambling grumbles at http://www.gambling.com, or the OPA http://www.onlineplayersassociation.co.uk

Which casinos were these?

[kkkaaaa]

ZODIAC "charged" me $1300!

I was extremely angry. They didn't give me any explanations why my credit card was debited but my account not credited. I clamed down a bit after a few days. I played fruit fiesta slot for a while (188 x 0.75), then cashed out the remaining credits - $1306. (I won $6.)

The next day, they sent me a "confirmation" email: "Your cashin request tzcr0336xxxx"......... but in fact, they locked all my CasinoRewards accounts! (Lucky Emperor, Strike It Lucky, Zodiac, Golden Tiger) I had no problem with any of these casinos before. Perhaps I didn't meet the "minimum wager requirement".

Do I responsible for the billing errors that made by someone else? If so, how much times the "$1300" should I wager before I cash out?

I emailed Zodiac and asked about my money, they just ignored me...
(no room to negotiate)...It's likely that they will keep the "deposit". I don't know how to deal with this problem. Seems impossible to solve.

If anyone has had a similar experience, please let me know.





Bryan,

Please help me if you can.

[jpm]

Its probably proccyber who has locked your accounts for 'identification confirmation'. Try calling them, the numbers are listed on their web page at http://www.proccyber.com/contact.asp

[kkkaaaa]

It's very strange, I can still log into All Slots and 7Sultans.

[spearmaster]

You should have cashed out to begin with, not played slots.

Despite the fact that you are not responsible for an error, by actually playing after the fact you are basically accepting the fact that the deposit was valid.

[kkkaaaa]

Hi spearmaster,

Thx for ur opinion. I partially agree with your point. I shouldn't have played the slot.

Suppose I request a "payout" first.


Quote:

From:accounts>,accounts@goldentigercasino.com<,
To: xxxxx
Date: 12 Dec 2002 23:40:12 +0000
Subject: RE: RE: tzcr0336xxxx(zodiac)

Hi xxxxx,
I have located your purchases on our logs, and your casino account has
been updated with the credits.
Kind Regards,
Lee
Accounts Department



Quote:

You are required to wager "THE CREDITS PLACED IN YOUR ACCOUNT" as well as any deposit required to earn that bonus a total of three times prior to any cash-ins. This does not mean that you can't win with your credits, only that you must wager at least this amount before cashing in your winnings. The equation you must follow is (Amount purchased + bonus) x 3 = amount to be wagered before cashing in. Any promotion that doesn¡¦t require a deposit must be wagered five times before it can be cashed in.




I can predict what will happen next: I'll "lose" the "1300" faster than lightening!

[spearmaster]

OK.

First of all, did you receive a bonus - if so, how much?

Secondly, you could have written to them telling them you changed your mind because of the delay, and to remove the bonus and refund the credits.

[kkkaaaa]

No bonuses.

[spearmaster]

So you deposited $1300, received no bonuses?

In which case you are fully entitled to your withdrawal... Bryan, you want to handle this, or do you want me to lend a hand?