Intercasino problem

[Hawk]

Hello there fellow gamblers,

This is a pretty new case, and I guess I could let Intercasino / Ecash get more time to solve this. But judging by the answers I've been given by Intercasino/Ecash so far, it seems this is a problem that I can't solve myself.

I have been playing with Intercasino for several years now, and like many others I've lost a great deal of money to them. This isn't a problem, i know what i'm into. Anyways, last week i decided to take advantage of the monthly $80 promotion. As always, i play blackjack till i either have won a few hundered dollars, or till i've lost them all. This time my crazy double-up or nothing style paid off, and i won about $1400, and i asked for a withdrawal to my neteller account. The day after i felt lucky and made a new deposit, this time of $100 - which i turned into $700 within a few minutes. Once again i cashed the money out.

Curious of when i would recieve the money, I sent an email to Ecash asking when i would recieve the money to my neteller account. This was the answer they gave me:

After checking your account C201394298, I have discovered that you have an
ongoing issue with account C201173765 with regard to a PayPal query. As
there are outstanding issues with one account, the other account,
automatically becomes disabled as well. The withdrawals that you made into
your NeTeller account, have been stopped until all issues have been
resolved. I apologise for any inconvenience this may caused you.

So I have an issue with PayPal, this is old news. I have no intention of hide anything in this case, so I will try to explain what happend to me with PayPal two years back.

Here's the case:
The issue with paypal is a horrible story of how their support and
management ran their business towards customers of casinos. I will try
to explain what the issue was all about.

I made a few deposits with my visa card through PayPal, after a while i
saw on my bank statement that i was charged for more deposits than i
actually made. There were 2 deposits on this statement of $50 which i
never made, and never got to my PayPal nor InterCasino account. The
right thing to do in this situation was to contact PayPal first, which I
did. I asked them if they could solve this issue and give me a refund on
the money. I never recieved an answer to the first email i sent them. In
the next email I sent them a copy of my bank-statement which they could
match up with my PayPal-statement and they would see that there were a
mismatch of 2 depsoits from my statement and theirs. Two deposits of $50
from my bankaccount to PayPal where 'gone'.

They never answered me. After resending them the email after a month, i
took the case to VISA myself. And asked them to take a look at it. They
managed to delete 2 of these transactions of $50. Finally the case was
closed - I thought.

But no, PayPal finally managed to send me an email two weeks after VISA
refunded my money. PayPal told me that they were missing a total of 2
transactions from me, and they asked me to give them these money.

I answered them that i had tried to solve this with PayPal already, but
never recieved an answer to my emails, I also attached the other emails
i sent them. The answer I was given was that my PayPal account was
closed and it wouldn't be opened before i gave them these money.

Surely i wouldn't spend more time on this issue with a company, and i never heard from them again. I had the money which was mine and Intercasino - I hope wasn't charged with PayPals mistakes.

So here I am today, with missing withdrawals of over $2100 because
PayPal refused to solve a simple case of about 100 bux.



The two deposits of $50 is nothing for me really, I'm sure i've lost 100-times this amount to InterCasino throughout the history.

I sent this story to Ryan Hartley, and he told me there was nothing he could do about it. As Ecash never told me how I could solve this case and get my winnings, I'm standing in the dark. After recieving Ryan's denial i sent the story to Ecash - but it seems like it takes at least 48hrs before they answer any emails whatever the case is.

So InterCasino will let me lose plenty of money, but when i finally win something back they find an old history about PayPal which surely never was my fault at all. What do you guys think? What can I do? And the final question, can you help me?

Kind regards,
Thomas Mathiesen

[gfkostas]

<<<So InterCasino will let me lose plenty of money, but when i finally win something back they find an old history about PayPal....>>>

Good point.Whey they haven't got back to you with this issue before while you were losing?
I wonder why Inter casino doesn't have a representative here like Fortune lounge

[pokeraddict]

Yes it certainly is BS that they let you lose and only bring up the issue when you have a cashin. My first and only cashin with them took 9 days because of their PIN policy. An obvious attempt to keep the money there as long as possible. This ties into the whole ID issue. The casinos that ask for ID on small withdraws are in the wrong as well in my opinion. Maybe if its thousands then they want to make sure but the amount of your deposit or a $100 win its just a stall tactic. It's OK for them to take your deposit in an instant without any background check but its only when you win they ask for ID "for your protection" even though i have been told over and over they can contact neteller and prepaidatm and find out the source of the funding. I have only funded neteller from withdraws from Absolute Poker meaning I can never charge that back so why do they need to mail me a PIN from England or make me send my personal info over an unsecured phone line to some thrid world country to get my deposit and maybe a small win.


How does sending my drivers license and utility bills or credit cards I didnt even use to fund my account to someone on an island or in Costa Rica protect me? It doesnt! It only makes me a potential victim of identity fraud. My new policy is I wont even try a place that does this anymore.

Sorry for the rant but it has really gotten under my skin that they dont care who you are when you are losing, its only when you win do they give you an intenional and potentially unsafe hassle.

[bethug]

I like intercasino, but i dont agree with the pin or with what happen to hawk.
why hold his money and he been playing for months. IF that the case give him all his depoist back.

[thesmacker]

Im sure if you pitch a bitch the Meister and Ryan Hartley will sort this out for you pronto. I don't see why a dispute with paypal should affect your matter. Most know that dealing with paypal is like talking to yourself, their support is non-existent.
Cheers

[cipher]

You know the funny thing is I've been gambling on the Internet for seven years now and I cannot think of one instance not even one where Ryan Hartley has ever come to the front for any player. Now that's a pretty good streak for never having been found to be wrong. How do you do it Ryan?

I'm really begining to wonder if this Ryan Hartley really does exist or if he's just a figment of some contrived imagination.

Maybe this is just another instance of player abuse or what was it yesterday, collusion? But then again maybe the stress cracks are finally coming apart on Intercasino. Anybody ever heard the saying where there's smoke there's fire.

[pooter1]

It seems that this is most casinos standard method of operation?

You can lose all the money you want but when you win, they check out everything to make sure it is on the up and up and one little flaw somewhere - sorry you did xxxx wrong. No money for you.

Why in the world dont they check out your funding methods/extra accounts/duplicate IP's etc before you even deposit a cent?

[fatshaft]

It seems that this is most casinos standard method of operation?

You can lose all the money you want but when you win, they check out everything to make sure it is on the up and up and one little flaw somewhere - sorry you did xxxx wrong. No money for you.

Why in the world dont they check out your funding methods/extra accounts/duplicate IP's etc before you even deposit a cent?

Simple answer: If a card is used fraudulently, then the casino will lose those funds when the genuine card holder reports it stolen and transactions cancelled.

HOWEVER, by that time the thief/fraudster may have made a withdrawal and run with the original funds, so the casino is now down it's own money as well as refunding the amount of the initial deposit, and then have to refund again to the credit card company.

Until a card is reported stolen, there is no way of knwing this. hence the ID requests from companies.

[Casinomeister]

You know the funny thing is I've been gambling on the Internet for seven years now and I cannot think of one instance not even one where Ryan Hartley has ever come to the front for any player. Now that's a pretty good streak for never having been found to be wrong. How do you do it Ryan?

What's up this this?? Whenever I've received the occasional complaint concerning Intercasino, it's been worked out fair and square. A very small minority of complaints are posted in these forums, mainly becasue they're no big deal. They would bore you. Most of the complaints have been misunderstandings either by the player or casino management. Nothing to freak out about.

In the past year I have have had one Intercasino complaint from a fraudster, a woman doing chargebacks at Intercasino. Ryan ruled not in her favor. This is the only incident I am aware of where he didn't come to the front for the player.

Me thinks you need to start a new thread entitiled "Why I am so angry and Intercasino's management" and be specific on what's going on.

[pokeraddict]

I totally understand them asking for ID on credit card purchases. That was not my point. Since just about every US deposit is not done by a direct credit card deposit to the casino contacting neteller or prepaidatm seems a more appropriate thing if they suspect fraud. Exposing personal info to god knows who over a fax, an email, or anything else not encrypted is plain stupid and setting yourself up for issues.

Maybe I'm more paranoid about stuff like this because how I have been the victim of internet fraud from Firepay.