Extra charges on debit card - Riverbelle

[winbig]

Originally Posted by nancyo

Was this problem also with Riverbelle? I have no idea why they would want to mess with me after I have deposited 10,000 this year already. They sent me another email saying sorry, heres 5.00 in your acct, but they have locked me out. Im only disputing something Ive questioned and they cant give me a reasonable answer and the bellerock rep on here has never replied. This is unbelieveable to me!

Nope it wasn't them.

Just curious, have you tried calling them? I know it's bad advice because there's no paper trail, but in some states it's actually legal to record conversations without the other party knowing about it, while other states it's legal as long as you tell them they're being recorded, and give them a chance to not allow it...Anyways, you get the idea, spend a few bucks on a recorder you can hook to your phone and try to get this straightened out.

If they offer no help, take the tape to the bank Also take all emails you've had from them regarding this, as well as transaction reports from the casino, etc.

Just an idea, since we're not talking about $10-20 here.

[Pinababy69]

Hi Nancy, I've been watching this thread and the thought occurred to me that the Bellerock rep may be in Montreal attending the GIGSE, and that is why he hasn't answered. I copied the link to this thread into the GIGSE thread in Online Casinos, hoping that Bryan will see it. Maybe he will cross paths with someone from Bellerock who can look into this for you. I'd be pulling my hair out if I were you. I wish you luck.

[nancyo]

I have been trying to go back thru all my statements and try to figure out if these charges had truly never been debited from my account. In doing so, I have found that some of my charges are coming thru in the past couple months from different sources....800fullhouse is one of them. This seems real odd to me. I don't know if Riverbelle has been having problems with their credit card processing or what. If I figure out that I have never been charged for these excessive charges that have been coming out, I will be the first to say so. I have never in 10 years disputed anything. But if thats the case, Riverbelle should have been able to tell me from which dates the purchases were made that were lagged for over a month. They apparently have no control over their card processor when random charges from the past build up and then they zap you all at once weeks later when all charges should have been resolved a long time before that. They offered me no other info except "lagged charges". That seems to be poor business practice when they can't give you the total explanation with all the info. What really pisses me off however is that they have twice said they were giving me some credits for the inconvenience and then they lock me out as if I'm some deadbeat that has been giving them trouble. I have every right to question problems they may have had with their banking system, especially after years of playing and tens of thousands of dollars I have played without a complaint. To lock me out makes me feel like they have no loyalties to their premium players. I worked in a bar for several years and have recommended this casino to many people who have signed up for accounts. I will make sure that these friends know to beware of Riverbelles screwed up banking system. I have deleted all their software. They have lost a good loyal customer.

[winbig]

I surely hope this isn't just a case of bad bookkeeping instead of a case of charges that were never made....

[vinylweatherman]

I have just had this problem at All Slots. Dating back to Easter, many of my debit card transactions seemed to back up, and stayed backed up for weeks. It then hit hard on 5th May, with the whole system seeming to have swallowed a laxative. It seems that it was the "tabletonsa" debits that were held up, but those through "inexia" went through in the usual few days. This is the first time I have had so many card transactions held up for so long, however I have had individual transactions suffer this fate.
Incidentally, if they had not locked the account it would be possible to get a complete log from Cashcheck of transactions, date made, amounts, source (which card number), and an internal reference number.
I opened a Word document and tabulated the deposits through this period, and it seems that all was OK in terms of the amounts taken, but the delay lead to the bank re-releasing the funds back as "available" as the processor had not sent in the purchase records in time. Sometimes this might trip the fraud detection systems at card issuers, and they may block temporarily a over large backlog hitting all at once. This might get you rogued by Proccyber as they might believe you told the bank to "chargeback" rather than simply verify the validity the amounts.
Two days ago my issuer phoned to tell me that a transaction had been blocked at AllSlots, but I said it had gone through and been credited. I have now added this to my document to check these charges go through properly.
I get the impression that something is going wrong at the cash processors this Spring, as I have also had odd problems with stuck withdrawals, which has happened again today, with nothing being processed this weekend (which they normally do).

[The Watchdog]

Important post from vynilwheaterman..

Remember what we talked about... This company has a good reputation.

Its weird not seeing answers from them. Having someone from their Staff at Gigse is not an excuse for delay on a delicate issue like this one.

Chargebacking charges is a severe act... for the Casino of course.

However I recommend you to get on the phone, request to speak to a manager and get some answers... If not, consider taking it to another level.

I believe you should speak with the vynil guy here since he has experience with another microgaming site...

Good luck

[bellerock]

Hi All,

I have been away from the office for a few days, and typically something like this comes up. I have requested some details from Nancyo and once I have the detail I can follow up on this.

Best regards,

Belle Rock

[nancyo]

Im still having problems trying to figure out how far back these charges are lagged and if they have been posted. I am having to go back over a couple months. My bank is one that will remove the available fund immediately and they will be 'put aside' so to speak until the charges post. Im not sure what the time frame is that they hold these funds. I dont believe Ive ever had a problem with my charges not posting in a timely matter. I am looking into this. If it turns out this is the case and I have spent funds in my bank acct thinking all charges had already been resolved, this would suck bad! Thank you all for all your help!