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Good subject, and one which is especially live right now due to a number of cases like the non-responsiveness to a Turkish player's dispute and the more high profile issue of Golden Palace disrupting the last Winter Olympics in flagrant breach of an agreement with the Kahnwake, on which these people remain obdurately and disrespectfully silent.
I'm sure you'll find plenty of material in Casinomeister news and archives.
The Kahnawakes have never been good at the player-regulator interface in my experience, with almost non-existent communications and little transparency.
They have good regs on paper, drawn up in consultation with one of America's top gaming legal experts and they must be one of the biggest online casino licensing jurisdictions out there with literally hundreds of licensees and, I am told a massive high security server farm on their ancestral lands in Quebec.
So this lack of a friendly face toward the player community is even more puzzling.
They spend money on sponsorships like GIGSE, their admin and telecommunications facilities are reported to be pretty hot and yet when it comes to the most important factor of all in the equation - the players - they seem to be woefully lacking in responsiveness, a public presence and a disputes mechanism that can be seen to be operating fairly and quickly.
It's astonishing. Or maybe not - their history of confrontation with the Canadian authorities on other issues makes for interesting reading.
The only conclusion I can personally draw is that they do not have the interests of the player as their major priority: imv the indications are that they are in it for the licensing money.
It's not too late for them to become efficient, useful and respected, but I think they need to do some serious rethinking and reorganisation with the player front-of-mind as the person they are supposed to be protecting.
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jetset
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