Bellerock BS Stall tactics

[BBKPoker]

What's the point of pming my details when the damage has been done. It took them an additional three days for any payment to go through after their 12-hour promise. I finally was paid today, can't say I'm going back anytime soon, two reversals, rude customer service and an employee who refused to escalate to a supervisor so I had to call back twice.

That's enough bs for me.

[jetset]

Well thought out observation and requirements, Slotster.

I completely agree, and would only add "respectful and efficient customer Support, and fair and decent software."

QUOTE:

Things that are not too much to ask from an online casino, and are an ABSOLUTE PRE-REQUISITE before I will play there:

* In an electronic world, I can just about do without phone support. If that's compromised however - Customer service MUST respond to emails within two hours at the very most.

* Clarity of ownership and financial standing

* Prompt, proven and consistent payouts.

It really isn't too much to ask from a casino.

Gamblers are a funny lot, and fall into lots of different categories. The operations that only attract the less discerning "casino hoppers" are doomed to ultimate failure... The customer is king. A loyal, regularly returning and depositing customer at your casino, is worth his or her weight in gold. In order to keep these, you've got to make them feel valued.

The Casinomeister has joked before that Ed Ware should write the Guide To Running An Online Casino and It's no big secret why 32RED are heaped with praise and adulation... Guess what, they just REALLY look after their customers. Not with complicated auctions and prizes and god knows how many numerous promotions and buy ins and offers - they just get the important stuff right. You'd think it was rocket science or something...UNQUOTE