Is this a issue?

[W|nd0wPa|n]

This has happened to me twice now at the same casino within a 2 week period.
Was playing the video reels hit big then i get cut off from the game and cannot rejoin, the first time on march 29th I talked to there customer service and they said maybe the server to that game went down? I phoned later that day and another guy said they shut me out of those games cause i won over $10,000.00
Just wondering if they have the right to disconnect a player when they start to win? I have emails to the casino customer service right now waiting for a reply from them ,so i will not say which casino at this point.

[W|nd0wPa|n]

This has happened to me twice now at the same casino within a 2 week period.
Was playing the video reels hit big then i get cut off from the game and cannot rejoin, the first time on march 29th I talked to there customer service and they said maybe the server to that game went down? I phoned later that day and another guy said they shut me out of those games cause i won over $10,000.00
Just wondering if they have the right to disconnect a player when they start to win? I have emails to the casino customer service right now waiting for a reply from them ,so i will not say which casino at this point.
sry for posting this in a few places just not sure where it should go

[CasinoForumu]

I had same problem with a casino,too.
Then they said sorry,there was a problem.
I continue to play and lost all of them because of a software error.
Then I immediately blacklisted them.
If they do it to player who wons 10,000$ once a day,it makes 300,000$ in a month and I think they dont want to pay this.But they continue to pay 98% of players so they continue to have new players.
It is a tactic of some casinos,some bad casinos.

[tim5ny]

Did you win over 10k before on that slot?

[W|nd0wPa|n]

yes i won twice in a three week period.

[W|nd0wPa|n]

This is not a run of the mill casino it is listed here as a recommened casino to play on.

[tim5ny]

What game?

[W|nd0wPa|n]

Ok the casino is Intercasino the game is Emerald Isle,the first time i hit it was on march 29th and then again early this morning, even the customer service rep I talked to this morning questioned why it would happen,he then went to ask his superior and came back and told me it was because i won big,well looking over there site they have no policy stating this could happen so in my eyes somthing is amiss here and i hope that they will step up and right this wrong. I am still waiting to here from them as i did file a complaint so,was kind of hoping to here back by now but i am sure they are looking into it.

[Macgyver]

Originally Posted by W|nd0wPa|n

Just wondering if they have the right to disconnect a player when they start to win? I have emails to the casino customer service right now waiting for a reply from them ,so i will not say which casino at this point.

Since everyone seems to like comparing online casinos to B&M ones, what's the difference between this online casino doing this and a B&M casino switching dealers, cutting a shoe off early and forcing a reshuffle ... or, in the extreme, just telling a winning player that s/he is not welcome at their casino?

As long as they pay you, move on to the next one.

[soflat]

I'm pretty sure they have a right to ban anyone they want to, restrict access to games, etc (unless you were in the middle of clearing a bonus or something and they decided to cut you off from a low house advantage game like blackjack).

You have a right to take your business elsewhere.