Belle Rock - what the ???

[Nifty29]

Update:

BelleRock Casino Rep has found out that the problem was something to do with my address and nothing to do with the wagering requirements.....*sigh*

You know, it wouldnt have hurt them to email me the reason why so I could have sorted it out - if it wasnt for BR Rep I would have been going round in circles for weeks.

I will let you know if I get paid

(Thanks BR Rep for helping me out - wish your groups Customer Service was of the same standard as yours)

Cheers

[Pinababy69]

For casinos do not care if you are a loyal player, multi depositor or anything else when it suits thier purpose. I have found that out the hard way myself.

You know what Silcnlayc? In alot of cases you are right..the casinos do not give two shits how loyal you are. But in others, that is just not true. I don't know about Belle Rock, I stopped playing there about the same time their CS went way south. But your issue with Inetbet could have been resolved with one simple little PM to Emily instead of starting a thread basically bashing the casino. What purpose did it serve? And Emily pretty much came right out and said they would have made an exception in your case and allowed you to keep your winnings, or that an arrangement could have been worked out. But you didn't even give them a chance. General customer support staff are not always prepared nor authorized to deal with stuff like this and like your situation. And while having to come here and PM the rep shouldn't be necessary, it is an option that is available and that is very useful. I have had some problems while online gambling, but have never once as yet (knock on wood) had to come here and start a ten page thread to get a problem resolved. I use the services that Bryan provides to us as members, and I'm thankful for them. Sorry, but you caught me on the wrong day....you just can't seem to let your situation with Inetbet go, you keep bringing it up. They are one of the good guys, which you would have realized if you'd given them a chance.

End of rant!!

Hiya Nifty....hope it all works out for ya, and good to see ya too.

[silcnlayc]

Hope your feeling better

[Nifty29]

Hiya Gang

Just letting you know that Belle Rock Rep took care of this issue VERY quickly and I have been paid - PLUS I received an email from a player relations executive with an apology and stating that they would look after me and make sure these things dont happen again.

Now THAT is what I call Customer Service.

Belle Rock - if you can give CS like that all the time without having to post anywhere etc, then you can have all my gambling cash!!

Thanks to everyone that responded and to Bryan for the opportunity to post at this Forum.

[bentness]

Unfortunately when situations like this arise, it is possible for the company in hand to treat you like "small fish", meaning putting you low on their priority list.

You have deposited a total of $1000 but many people deposit twice that each deposit. The departments put them ahead ... it is surely one of the downfalls of the casino/poker industry and it is exemplified even more in the affiliate side.

Kyle

[tennis_balls]

i hate to sound like a shill for Belle Rock (since they're surely after my wallet) but I've had nothing but excellent customer service with them and my biggest deposit thus far is $50 (i don't even show up on radar)