INETBET agitation

[two_card]

Years ago Inetbet stopped letting me claim coupons and took me off their mailing list. This bothered me at the time but it is their casino.

Received an email from INETBET:

Wed, 29 Mar 2006 19:01:18 +0100
Newsletter: New Games and Bonuses
Used my first name in the salutation.
I "assumed" they meant what they stated and downloaded the casino.

Bonuses coupon was rejected.

This is BS. Please do not apologize - that will just p**** me off more

[jonevegas]

This is BS. Please do not apologize - that will just p**** me off more

I was actually going to start a new thread, should soliciting casinos whom address the bonus emails to you and have your account numbers on it be obligated to give you these bonuses. It happened to me at Racetrack casino the other day, a big bonus deposit $20 and play with $140.00, had my name and account number on it and was signed by the casino manager, well I go to the T&C's and this is what was there"Due to excessive bonus abuse, players from Canada, Denmark, Turkey and Australia are not eligible for bonuses," anyway I am from Canada so no bonus, I talked to the customer service manager but no luck, so I closed my account, I didn't close it because of no bonus, I closed it due to the fact I was worried about getting paid if I won. I feel your anger.

[Pinababy69]

I absolutely agree that if a casino sends you a 'personalized' email offering a bonus, it should be honoured. Big stink with Grand Prive quite a few months back with them not honouring bonuses that had been emailed out to specific recipients....they had some list of customers who had reached their 'bonus quota' within the group, but were still receiving these bonus offers. I'm pretty sure that they did eventually make it right for everyone, but once again, it took a bit of persuasion.

And Jonevegas, geez...ain't that nice to know that us Canucks are now officially considered bonus abusers? LOL.....too funny. Guess we must be teaching them young here in Canada.

Sorry, edited to add a note to two_card....have you PM'd the Inetbet rep here at Meister? Not sure if the rep here is Emily, but if so, she's pretty awesome and maybe can offer you some assistance. Just a thought.

[suzecat]

Originally Posted by two_card

Years ago Inetbet stopped letting me claim coupons and took me off their mailing list. This bothered me at the time but it is their casino.

Received an email from INETBET:

Wed, 29 Mar 2006 19:01:18 +0100
Newsletter: New Games and Bonuses
Used my first name in the salutation.
I "assumed" they meant what they stated and downloaded the casino.

Bonuses coupon was rejected.

This is BS. Please do not apologize - that will just p**** me off more

I do not believe an apology will be forthcoming. This scenario is somewhat standard throughout the industry as I suppose it is cheaper/easier to flag an account for no bonus than it is to pay staff to weed through the customer list before sending out these "newsletters". I get the same emails from casinos that have banned me from using bonuses, no biggie, I just add them to the garbage pile and go on with life.

[vedat]

hello its a news letter not a bonus offer even i am at the winners list there they stop offering bonuses for me but its their right i netbet was always good to me even i always (usually) played with bonus now i sometimes play but no slots its a not a tactic i think its news

[Pinababy69]

Maybe I misread the original post Vedat, I think you're right. A newsletter sent out to all clients isn't really the same as a specific bonus offer directed at a client which includes their name and acct #.

[Casinomeister]

Originally Posted by vedat

hello its a news letter not a bonus offer even i am at the winners list there they stop offering bonuses for me but its their right i netbet was always good to me even i always (usually) played with bonus now i sometimes play but no slots its a not a tactic i think its news

I agree. If it's a newsletter, then it's not a specific offering that is singling you out. If you don't want the newsletter, then unsubscribe.

Bonuses are not obligatory by the way.

[emily_hanson]

Hello to everyone,

Just a couple of points I would like to clarify.

Firstly I would like to thank the posters who quite correctly contributed to this thread, the correspondence was indeed a generic Newsletter that is sent to all our members.

It was most definitely not player specific.

two_card may I ask why you thought it more expedient to send your query to a public forum under the complaints section rather than first contact our support team.

If your account with us is who I think it is then you are not precluded from claiming bonuses, please email me manager@inetbet.com your user name and I will confirm if this is the case.

Best regards
Emily Hanson
Manager iNetBet

[winbig]

Originally Posted by suzecat

I suppose it is cheaper/easier to flag an account for no bonus than it is to pay staff to weed through the customer list before sending out these "newsletters"

If they had any knowlege of databases, they could easily create one, and include it when flagging accounts that can't get bonuses..and send out emails accordingly. No need to pay anyone to sort through accounts.

[Casinomeister]

Originally Posted by suzecat

I do not believe an apology will be forthcoming. This scenario is somewhat standard throughout the industry as I suppose it is cheaper/easier to flag an account for no bonus than it is to pay staff to weed through the customer list before sending out these "newsletters". I get the same emails from casinos that have banned me from using bonuses, no biggie, I just add them to the garbage pile and go on with life.

But like Emily said, this player might not be precluded from receiving bonuses.

Originally Posted by emily_hanson

If your account with us is who I think it is then you are not precluded from claiming bonuses, please email me manager@inetbet.com your user name and I will confirm if this is the case.