Online Casinos - Casinomeister Logo Online Casinos - Casinomeister

Go Back   Casinomeister's Online Casino and Poker Forum > Online Casino and Poker Complaints > Online Casino and Poker Complaints - old section

Notices

Online Casino and Poker Complaints - old section These complaints are no longer current

 
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 27th March 2006, 07:32 PM
Registered User
 
Join Date: Mar 2006
Location: Denmark
Posts: 3
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 10
Rep Power: 0
Lizardkingsize is on a distinguished road
Cant get my username from Diamond Club Casino

I played Diamond Club Casino and now have aprox 200$ on my account. I lost my username to the casino because I formated my computer witout saving my username.

When I write the support from my registrered e-mail they dont respond. I have tried to write them from another email without giving them any personal information - 2 hours later I got a mail from them. When I told them about my full name and my registrered email they did not reply.

I have figured out that they want me to give up. I have tried to call them, but cant get through... What do I do???

The Lizardking
  #2 (permalink)  
Old 27th March 2006, 07:57 PM
winbig's Avatar
What a pretty sight :)
 
Join Date: Mar 2005
Location: Pennsylvania
Posts: 6,135
WTGs: 19
WTGd at 140 Times in 40 Posts
Thanks: 984
Thanked 2,679 Times in 1,558 Posts
Nominated 5 Times in 3 Posts
TOTW/F/M Award(s): 0
Reputation Points: 13902
Rep Power: 115
winbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond repute
Send a message via AIM to winbig Send a message via MSN to winbig Send a message via Yahoo to winbig
Did you include all your personal information in the email from your registered email address? It's easy to spoof an email, so I can understand (though it's not right) their lack of response. I've come across this a couple of times at different casinos/poker rooms, and when I've emailed them, I always include complete contact information as well as maybe the last 4# of the account number of the method I've used to deposit. Never had any problems...
__________________
I'll be out of the office for the most part until 11/14...Vegas, baby!
  #3 (permalink)  
Old 27th March 2006, 09:20 PM
Registered User
 
Join Date: Apr 2004
Location: UK
Posts: 26
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 1
Thanked 0 Times in 0 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 11
Rep Power: 19
Nanny Rose is on a distinguished road
Diamond club casino have the most non-existent support of any casino i have ever tried. Live help is a joke, and if you phone - they just pass you around and then put the phone down on you, so you can start the fun again.

I had an issue with them where they owed me £1800 and for 4 months they would refuse to speak to me. In the end i spoke to Totesports VIP manger (where obviously im a VIP) and asked her to contact playtech directly for me. Of course i promised not to play at any more shabby playtech's like these and spend more time with a great casino like Totesport.

The result....

Within an hour of my email to her i had a call from Diamond Club offering to pay me immediately - which they did.

I know Caruso has a very good list of the good and bad playtech's on this site. I'd definately take a look at his list,and i would recommend Totesport if you're looking for a playtech home!

Good luck!
  #4 (permalink)  
Old 27th March 2006, 10:02 PM
Banned User - repetitive violations of posting rule 1.6
 
Join Date: Jan 2002
Location: England
Posts: 1,674
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 141 Times in 63 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 0
Rep Power: 0
caruso seems to be zero at this point
Thanks for the plug - these threads scroll out of sight fast.

http://www.casinomeister.com/forums/...mare-list.html

Most recent "update":

http://www.casinomeister.com/forums/92073-post51.html

Diamond Club would appear to be part of the Joyland group. Yikes.
  #5 (permalink)  
Old 28th March 2006, 03:07 PM
Registered User
 
Join Date: Mar 2006
Location: Denmark
Posts: 3
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 0 Times in 0 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 10
Rep Power: 0
Lizardkingsize is on a distinguished road
Well.... I have now received my username from Diamond Club Casino after threatening them by stating that I would report them to casinomeister.com within 24 hours if they didn´t reply. It worked!

I thought everything was fine now, but soon I realized that my password had been locked and I couldn´t reset it. Now they are not replying to my mails about my password....

PLUS... When I got my mail they stated that I had to wager another 199 before I could withdraw. I am 100% sure that I forfilled the original wager requirements of 10 x bonus of 50 (500) by playing Cyberstud.

Not the best experience!
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone have a contact at Diamond Club/Prestige Gaming? boogaooga Online Casinos 1 14th August 2005 01:24 PM


All times are GMT +2. The time now is 01:46 AM.


Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
© All Rights Reserved, 1998-2008
Inactive Reminders By Mished.co.uk