Belle Rock Home casino

[copper007]

I've had problems with belle rock customer service as well.

Didn't recieve a bonus, phone support useless - live chat????? What a joke that is, you wait for 15 mins until an operator appears, then he ignores your question and disconnects you!!

I've signed up at 2 belle rock casinos each time the bonus wasn't delivered after I filled out the form, 1st time after a few days it finally appeared, 2nd time I pmed bellerock guy and he sorted it (kudos to the rep he does get things sorted)

However I must state the rest of Belle Rock Customer support needs a serious overhaul, I can't even express how apalling live help is .

Also the likes of of trident can instantly credit a promotion as soon as you create an account, yet belle rock insist on making you waiting 8 hours then dont credit it after that time anyway.

Oh enough ranting, I'm almost breaking my keyboard here.

[kassiap]

I agree there live support is very bad,but i find there email c.s is very good......i guess i have just been one of the lucky ones.All i know is they sometimes take a long time to pay you but at least you don't have 1 in 5 complaining they don't get paid