to explain perhaps a little better:
imagine you were the casino owner. You find out you've just taken this enormous hit via 3 big wins, not one. All from the same player within same week. The odds being just inside of impossible.
Wouldn't the first thing you'd be doing is contacting the software provider saying "hey, what's this crap?! I mean okay I can accept the first one, and even the second one as being the impossible long shot coming in .... but 3? ... inside a week by the same player no less! What is going on?"
The software provider starts in motion the process of contacting the people who actually know what's going on .... they have to make allowances in their schedules to get free time to check things out ...
I mean there's all kinds of room for incompetentness to have happened from so many angles that could easily explain the extended wait ... which I grant you all reflects badly on the casino.
But at least from my standpoint what is always most important (especially on the big wins) is that the winner does eventually get their hands on the money.
Because I think it is naive to think that you could win that kind of money under same circumstances anywhere (online) and expect that you'd get paid without enduring some hassles etc.
Land based casinos would use every angle available to put off paying out on that kind of money at least until they'd had sufficent time to make sure the matter was completely on the up and up. The only difference is they'd have made sure the player understood that they would be paid once the audit was done.




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