Grand Virtual complaint

[jetset]

Another good, balanced and informative post OperaRocks - I hope that now you have discovered Casinomeister forum you will stick around; I think your well articulated opinions make a useful contribution here.

[amandajm]

Casinolux - FAQ - How do I get the new user welcome bonus? - Click here for details. Bonuses (whether one-time, sign-up, special promotion or recurring monthly use) are limited to one per combination of: a person, family, household, geographic address, mailing address, email address, credit card number and shared computer environment (such as a library or workplace). This limitation applies across all casinos operating GrandVirtual technology. If a casino operating GrandVirtual technology is running a promotion that is similar in kind, an individual person cannot receive the same promotion from both casinos. This includes, but is not limited to, new user promotions.

4 clicks away, too easily missed. Bad usability for the customer. No list of Grand Virtual sisters either.

[Casinomeister]

Glad to see this coming to a conclusion.

Casinolux - FAQ - How do I get the new user welcome bonus? - Click here for details. Bonuses (whether one-time, sign-up, special promotion or recurring monthly use) are limited to one per combination of: a person, family, household, geographic address, mailing address, email address, credit card number and shared computer environment (such as a library or workplace). This limitation applies across all casinos operating GrandVirtual technology. If a casino operating GrandVirtual technology is running a promotion that is similar in kind, an individual person cannot receive the same promotion from both casinos. This includes, but is not limited to, new user promotions.

4 clicks away, too easily missed. Bad usability for the customer. No list of Grand Virtual sisters either.

Excellent point - these casinos need to be listed here so that there aren't any questions or repetition of the same problem.

[Macgyver]

Excellent point - these casinos need to be listed here so that there aren't any questions or repetition of the same problem.

That might be easier if it didn't seem like Grand Virtual sold their software and platform to any Tom, Dick or Harry off the street.

How many short-term Forum members here have posted their "100% up to $100" or "Free $100 to you!" posts in the "Online Casino Promos and Ads" section?

Too many to count ... not that Bryan or anyone should have to count 'em or police them. It's up to Grand Virtual to start doing that unless they want more problems like this.

[Casinomeister]

Good point. I'm not sure how something like this can be enforced. When casinos state that a player is ineligible for a bonus, it needs to be explicit.

In this situation - this term should either be enhanced with a script that will display all URLs (this may take a skilled webmaster about an hour to implement), or just stricken from the terms.

Unless of course it doesn't apply to the white label casinos.