Earth calling Grand Prive`

[Moonshadow23]

I received a bonus from Casino Grand Bay and called to find out the wagering requirements. I was given an amount, and kept track myself until I reached that amount. When I called back to cash out I was told I hadn't wagered enough and that I needed to wager even more. Being quite upset I contacted a supervisor who told me that actually the initial figure I was given was incorrect and I had OVERWAGERED by several thousands. I went back to the playcheck and backed out this amount to arrive at my account balance at that time. This resulted in what should have been an additional $1100 to my cash out amount. They totally refused to honor this despite the fact that their CSR was the one who game me the incorrect info to begin with. Only Casinomeister was able to resolve this after many weeks disputing it with them. I found that some time last summer they appear to have changed management and it has been down hill on a sled since that time. There is little if no integrity there any longer. The CSR are idiots. They don't value their loyal long time players and don't really deserve anyone's business.

[jonevegas]

I have closed all my accounts with them, terrible customer service, don't answer emails, brutal turnaround from what I used to consider an excellent, trustworthy group.

[daera]

a Western Union is good for quite some time, and if you just give them the MTCN again they can pick it up. Where's the problem with that? You don't owe them another hundred dollars. They just need to pick it up.

This same thing happened to me with a Western Union payment. But the casino didn't notify me, Western Union did. I thought I was dreaming, since I was asleep when they called. And I answered to hear the lady on the other end tell me that she's from Western Union, and a money transfer I made about a month prior in the amount of $100.00 to St. Johns Antigua was never picked up, and they have a new rule that they will no longer deliver funds to St Johns. Therefore, she gave me the MTCN number and information I needed and advised me to collect my money at the same place I sent it. They mailed me a check for the $15 fee. What a pain that was but it certainly isn't the casino not wanting to pick it up.

Before I posted this I called Western Union to confirm I had that right. They read the letter she had regarding this change to me. It said that as of January 4th, 2006, Western Union will no longer deliver funds to St John's.

You can call Western Union and speak to someone from the International part and ask yourself.

This isn't fair to blame the casino for not just going to get the money. They can no longer do that. Trust me, I wasn't happy when Western Union told me this themselves originally and how I had to go out and recollect it.

I do know Grand Prive works on the Eastern Standard Time zone and that's pretty well known and stated.

They do make mistakes, sometimes a lot of mistakes. But I don't see any wrong doing here. <shrug>