"No News"

[hypergirl]

Although Royal Plaza Casino posted this message on the forum, I have not
heard one word from them and don't expect I will. Other people on this
forum went to the Royal Plaza site and saw the 100% bonus match. I
deposited there in good faith and because it was on the reputable casino
list. This is not a reputable casino, if it was I wouldn't be here. Also, if
they plan to do something to fix it, they would have done it two days
ago. They just expect this to go away I'm sure. I urge you to remove
them from the reputable casino list, it's misleading because they are not
reputable. To promise a 100% match on their site but then after you
deposit they say it ended six months ago is ROGUE behavior.


Ouote:

Just to let you know, I am currently looking into this issue. Once I have ascertained the facts of the case I will provide Hypergirl with a full explanation as to what has happened.

yours sincerely

Vegas VIP Lounge Representative
__________________
Kind Regards
Vegas VIP Lounge

[tim5ny]

[quote]Just to let you know, I am currently looking into this issue. Once I have ascertained the facts of the case I will provide Hypergirl with a full explanation as to what has happened.

yours sincerely

Vegas VIP Lounge Representative [quote]

And they signed it "yours sincerely" !

Here's my summary on his "full explanation as to what happened"

"We have scammed alot of people with our bogus advertisement of the 100% match, but we had no idea that you knew about the Casinomeister site, so in your case we're gonna have to rectify it so we don't lose our accredited casino status."

[Casinomeister]

Originally Posted by tim5ny

"We have scammed alot of people with our bogus advertisement of the 100% match, but we had no idea that you knew about the Casinomeister site, so in your case we're gonna have to rectify it so we don't lose our accredited casino status."

C'mon. Give 'em a break. This manager is in here nearly every day and things have been going smoothly for about the last six or seven years. Royal Plaza doesn't generate complaints - and if there was a screw-up, there was a screw-up - and I'm sure they'll rectify it.

[andyhinckley]

click on news button till you see promotions

We're sorry!

The page you requested is not available

Please check the URL for proper spelling and capitalization. If you continue to experience this problem you can visit Royal Plaza Casino Home Page.
Please note also that some of the Royal Plaza Casino pages have a dynamic nature and can therefore be changed, deleted or moved to a different location, for editorial reasons. Anytime that one of those pages is recalled the present message will show.

For more information do not hesitate to contact our Support.

One way to fix it is to remove the page

[tim5ny]

Originally Posted by Casinomeister

C'mon. Give 'em a break. This manager is in here nearly every day and things have been going smoothly for about the last six or seven years. Royal Plaza doesn't generate complaints - and if there was a screw-up, there was a screw-up - and I'm sure they'll rectify it.

Ok! Benefit of the doubt given due to the fact that their past practices have been fair, but even most department stores honor the advertised price when there is an error in the customer's favor. This should be no different. It should have been done as soon as the Casino Rep. saw this thread and verified for himself that there was in fact such an offer posted.

[VegasVIP Lounge]

Dear All, and especially Hypergirl

Firstly I would like to apologise the members of this forum for taking so long to post this reply

Fortunately I have some good news Hypergirl. After contacting the Royal Plaza Casino Manager, I have been informed that she has been awarded the match bonus she originally attempted to claim.

Once I have recieved a brief from the relevant persons at the Royal Plaza Casino, I will follow up this email with an additional post on the forum explaining the circumstances relating to hypergirl's case (this will probably posted on monday)

Thanks and Kind Reards To One and All

Yours Sincerely

Vegas VIP Representative

[Casinomeister]

Originally Posted by tim5ny

Ok! Benefit of the doubt given due to the fact that their past practices have been fair, but even most department stores honor the advertised price when there is an error in the customer's favor. This should be no different. It should have been done as soon as the Casino Rep. saw this thread and verified for himself that there was in fact such an offer posted.

Lest we forget, it's busy in casinoland - and sometimes it takes a few emails or phone calls between departments to find out what the deal is/was.

[Sodax77]

Originally Posted by VegasVIP Lounge

Dear All, and especially Hypergirl

Firstly I would like to apologise the members of this forum for taking so long to post this reply

Fortunately I have some good news Hypergirl. After contacting the Royal Plaza Casino Manager, I have been informed that she has been awarded the match bonus she originally attempted to claim.

Once I have recieved a brief from the relevant persons at the Royal Plaza Casino, I will follow up this email with an additional post on the forum explaining the circumstances relating to hypergirl's case (this will probably posted on monday)

Thanks and Kind Reards To One and All

Yours Sincerely

Vegas VIP Representative

After you removed those pages, T&C's are not available (directly).
But i saved those links
http://www.royalplazacasino.com/about/terms.asp
http://www.royalplazacasino.com/abou...promotions.asp

[hypergirl]

I did receive the bonus about 30 minutes after my last post.
If I had not posted on the forum, would I have received the
bonus? I didn't know what else to do but come to the forum
to complain but I get the feeling I have come off looking bad,
not the casino. I will definitely give them the benefit of the
doubt this time, I understand they are busy but remember I
called twice trying to settle this before I came to the forum.
This was the first time ever that I have complained about
a casino in any forum, I find it distasteful and try only to
deposit in reputable casinos so I won't have problems.

[suzecat]

Originally Posted by hypergirl

I did receive the bonus about 30 minutes after my last post.
If I had not posted on the forum, would I have received the
bonus? I didn't know what else to do but come to the forum
to complain but I get the feeling I have come off looking bad,
not the casino. I will definitely give them the benefit of the
doubt this time, I understand they are busy but remember I
called twice trying to settle this before I came to the forum.
This was the first time ever that I have complained about
a casino in any forum, I find it distasteful and try only to
deposit in reputable casinos so I won't have problems.

I don't find anything in your posts you should feel bad about. CM's preference, I believe, is for posters to contact the casino rep before they post a complaint. That way, if it is an oversight or easily fixable problem, it can be resolved before the casino is tarished in a public forum.

As far as your question (If I had not posted on the forum, would I have received the bonus?) we may never know...............

Best of luck to you!