C.M.Accredited Dimond Deal casino sucks..

**chuchu59** · 12th March 2006, 07:04 PM

To maintain a balance maybe the casino should consider also allowing players who reach either a 5x WR or withdraw an amount of leat 5x the deposit ie winning at least 4x in the process. At least this proves that the player did risk his money thru playing

**fast_eddie** · 15th March 2006, 03:03 AM

Originally Posted by fast_eddie

A side note,
my withdrawal is being processed as of 3/6/06 I will post
an update after I receive it.

Today is 3/14 and I received my withdrawal check in the mail from Diamond Deal.

**bobbakerr** · 15th March 2006, 04:45 PM

I recently played at Diamond Deal, depositing $100 and receiving their $125 first-deposit bonus after I had wagered $1000. I had deposited through Neteller and was supposed to get a $25 bonus for that also after wagering 10 x the bonus. I didn't get it. So I used Live Chat and asked for it. Within minutes it was posted to my account.

According to Diamond Deal's Terms and Conditions on the $125 bonus, I needed to wager it 40 times (for Blackjack) to be able to cash out. The terms for the $25 Neteller bonus was to wager it 15 times (for Blackjack). I was only making $2 bets. After I had wagered $1000, I received my $125 bonus. After my 555th bet ($1290 wagered), I received the $25 Neteller bonus. I then placed another 2108 bets for additional wagers of $4713, or a total amount wagered of $6003.

So, I clearly met the requirements for withdrawing my money. I had wagered more than 40 x the $125 bonus (or $5003 vs. the $5000 requirement) to meet the minimum wager requirement for the $125 bonus. And since I wagered $4713 more after receiving the $25 Neteller bonus, I clearly exceeded the minimum wager requirement to be able to withdraw the $25 Neteller bonus (requirement = 15 x bonus, or $375.

I then used Live Chat to ask how much more I needed to wager to be able to cash out in full. The reply was that I had met the wager requirements and that I could indeed cash out in full. So I did.

Then, 4 days later, I got an email from Diamond Deal saying I did not meet the wager requirements and that I could not cash out. They said that I needed to wager a total of $6375 to cash out. They got this $6375 by the following: $100 x 10 + $125 x 40 + $25 x 15. This means that the $25 Neteller bonus requirement is being ADDED to the requirements of the $125 initial deposit bonus. There is NOWHERE in their terms and conditions that this Neteller bonus is additive.

There have been several emails back and forth between myself and the casino. I have shown them the live chat session and their terms and conditions regarding the Neteller bonus. They refuse to budge, saying I must wager an additional $366 to be able to cash out.

What else can I do to convince them that I deserve to be able to cash out my measly $110 NOW, and not have to wager the additional $366 ?? Any help is surely appreciated. Thank you.

-- Bob

**schankwart** · 15th March 2006, 05:23 PM

This Casino group did not credit me with a bonus because I did deposit too much. -Now that is something that I have never heard of before.

Apparently they do not want depositing customers no more. May your will be fulfilled, Main Street...!

**chuchu59** · 15th March 2006, 05:56 PM

Did you get a total bonus of $150 ie $125 signup bonus and $25 neteller bonus. If so, asking you to wager 15x for the neteller bonus is very reasonable considering the fact that you have to wager 40x for the rest. Rogue casinos would probably have asked you to wager the $25 in question 40 times making a WR of $1000. Otherwise, you could ask support to cash out $85 ie ($110 - $25) meaning you dont want the neteller bonus. They might agree on that.

**nektar4d** · 16th March 2006, 12:40 AM

Originally Posted by winbig72

Those "small fees" add up fast. Say you win $5k and cash out. Should you give them this $150 "tip" just to get your money? It just sounds like greed to me. There's plenty of other casinos around that don't charge you to get your winnings.

Originally Posted by chuchu59

To maintain a balance maybe the casino should consider also allowing players who reach either a 5x WR or withdraw an amount of leat 5x the deposit ie winning at least 4x in the process. At least this proves that the player did risk his money thru playing

Those fees are really for protecting the casino against dangerous-risky play.
They dont use them always. Proof is ... myself!
In my first withdrawal there were those small fees, but on the next two quick withdrawals (without reaching the 5x WR) there were no fees

I assume that simply the casino checked my play and most probably decided since I play normally, that there will be no such fees.
Unless players that sign through the CM accredited list get different support

Just kidding, but I did sign through the meisters page just in case something happens, considering my past problems in other playtech casinos.
This group so far seems great to me and I feel satisfied having discovered one more of the very few reliable playtech casinos.

Originally Posted by fast_eddie

Today is 3/14 and I received my withdrawal check in the mail from Diamond Deal.

I had no doubt you would.

**bobbakerr** · 16th March 2006, 03:42 AM

Thanks Chuchu. I took your advice, but gave myself a little more. I sent them this email (the 19th counting all that were sent back and forth):

-------------------------------------------------------------------------
"I feel that I have been wronged in my request for the $110 cash out. I have date-stamped copies of your Terms and Conditions for the Initial Deposit Bonus, the Neteller Bonus, and your General terms and conditions. No where in them does it say that the Neteller bonus is additive to the initial deposit bonus. According to your Terms and Conditions for each bonus, I have met the requirements to cash out fully my measly $110.

However, if it is acceptable to you, I will give you back the $10 that is above my initial deposit and only cash out the $100 that I originally deposited. I believe that is fair solution to end this matter once and for all.

Kindly consider this compromise. Thank you."
-------------------------------------------------------------------------

They still stuck to their argument, but they did send me back my $100 deposit. I just got it in my Neteller account.

I think that if a person has somewhat of a case against a casino, and pushes the matter hard enough, then just to get that person off of their back they will accept a compromise. Again, thanks.

-- Bob

**yameater** · 22nd March 2006, 06:13 AM

I have played at this casino for about 4 months now and i love it. they have always been prompt with payouts and their customer service is excellent. i also seem to do quite well there. I'm sorry you had some trouble with them Fast Eddie. I'm glad you got it resolved though. you should give them another shot. CM listed them on this site and that is why i started playing there. so far it's gone well.