Jupiter Club Casino

[roger]

Just a warning. Avoid this casino!

I signed up here, reading about their $150 bonus for $100 deposit. I live in the UK but for some reason they don't give bonuses to players playing in pounds, so I signed up in $.

I played through my deposit one time, and waited 24 hours for the bonus.

When I tried to log back in my account was locked.

So I emailed them, and here's the reply I got.

Thank you for your patronage at the Grand Privé Group of Casinos.

Please note: Your account has been locked due to you residing in the UK and your account being in USD. As per casino terms and conditions, your casino account has to be registered in the currency of the area you reside in.

In order for a new GPB account to be registered for you, please provide a copy of a photo ID and utility bill. This can be faxed or emailed to the casino.

Provide a number were the casino can contact you once your account has been registered.

I suggest that you also familiarize yourself with the casino terms and conditions, as pound accounts do not qualify for any kind of bonus or promotion.

Should you have any further queries, please feel free to contact the Support Desk, at anytime.


Kind Regards,

Nicki Harods

Customer Service

I replied saying that I had checked the terms and it did not say anywhere that you have to play in the currency of your home country, and I had signed up in $ because they do not give bonuses to people in £.

They did not bother to reply to my email and to make matters worse changed the terms after receiving my email. Below where it said
"Players residing in the United States of America may only wager in US dollar. " They added "Are you a player residing in the UK? If so, please note that you may only register a GBP (British Pound) account."

This is a really scummy trick, the term was not there before, and they have absolutely no right to lock my account.

Because this casino treats UK players like scum, lies about their terms, locks accounts for no reason, doesn't reply to emails, and sneakily changes their terms and conditions, I recommend you steer well clear.....

[sdaddy]

Hi roger,

Did you happen to make a copy of the original T&C?

I agree that it's not right to slip in a new rule soon after your inquiry in an effort to apply it to your case.

[jetset]

Thanks for the heads up on this Roger. Assuming your allegation is correct, this is unacceptable behaviour from a Play It Safe sealed casino, because it amounts to retroactive tampering with the T&Cs.

I would therefore urge you to submit a complaint to eCOGRA's FGA on www.ecogra.org (you can do this quickly and easily online) so that the matter can be investigated in detail.

[Sodax77]

Thanks for the heads up on this Roger. Assuming your allegation is correct, this is unacceptable behaviour from a Play It Safe sealed casino, because it amounts to retroactive tampering with the T&Cs.

I would therefore urge you to submit a complaint to eCOGRA's FGA on www.ecogra.org (you can do this quickly and easily online) so that the matter can be investigated in detail.

I agree.

Just an idea: I hope Casinos, eCOGRA, etc have basic rule,
that casinos are required to add a timestamp (when edited/etc) to their T&C.
Not just a month or a year - even many casino don't have even that.
But: day, month and year

[jetset]

That's a good, constructive idea, Sodax - may I suggest that you email it to ecorgra here: andrew@ecogra.org ?

[Sodax77]

That's a good, constructive idea, Sodax - may I suggest that you email it to ecorgra here: andrew@ecogra.org ?

Thanks - Done

[Casinomeister]

Hi Roger,

When posting your complaints, please refrain from calling casinos scummy.

http://www.casinomeister.com/forums/forum_rules.php
2. Posting Complaints

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

[schankwart]

Did not Belle & Co. used to have a representative in this forum a while ago?
For me, their reputation has gone absolutely down the tubes after all the most recent complaints I read about. bummer... As they used to be among my favorites just a several months ago, still.

[Casinomeister]

Did not Belle & Co. used to have a representative in this forum a while ago?
For me, their reputation has gone absolutely down the tubes after all the most recent complaints I read about. bummer... As they used to be among my favorites just a several months ago, still.

Jupiter Club casino is part of the Grand Prive group - they are separate from Bellerock who is very active in this forum. Grand Prive is the reputation you're thinking about that has been drifting in a tubular mode.

[Sodax77]

That's a good, constructive idea, Sodax - may I suggest that you email it to ecorgra here: andrew@ecogra.org ?

7 emails later (4 from me 3 from eCOGRA):

I think I follow you, and the points you've made are valid. At least with the eCOGRA casinos the operators know they are being monitored and it would be highly unlikely that they would deliberately show an incorrect date. I'll talk to some of the operators and see if we can get this implemented as an eGAP requirement.

Thanks for your input