I have to say that I don't blame you, Roger.

These guys at Grand Prive just don't seem to be able to get anything right, and this was an opportunity for them not only to do the right thing, but to placate you by keeping up their end of the resolution agreement with speed and efficiency....instead they screwed it up again.

It's frustrating reading these sort of careless mistakes that exacerbate cases by necessitating more back-and-forth by the player, and it really is time that someone took control of customer relations at Grand Prive and gave it a really good shake-up.

But I'm glad your complaint was (finally) sorted out!