32Red Is telling me i did not wager enough for the 50 match bonus

[Simmo!]

reminds me of when i was at school and i use to beat up the kids who were smaller than me, they use to always say "i'm getting my dad onto you"

Quite right too you bully

Have to say that i agree Microgaming should put something clear in the software that tells you EXACTLY how much you have wagered. Playcheck while useful, is slow and cumbersome in that regard. It wouldn't hurt and can't be too tricky.

That said, I agree that threatening to post in a forum to get your way is a bit shabby though. If i was a CS rep and got this regularly, I'd be thoroughly pissed off by lunchtime. On the other hand, it can work in reverse like this thread and show that CS are patient and helpful so in actual fact, its been a positive for the casino and definately gets a for poor Kelly.

[johnsteed]

***


Simmo!

Have to say that i agree Microgaming should put something clear in the software that tells you EXACTLY how much you have wagered. Playcheck while useful, is slow and cumbersome in that regard. It wouldn't hurt and can't be too tricky.

It can't be that hard to do. And why haven't they not done something about it already?


For being what is generally considered the best software provider, why haven't they introduced an upgrade where you can see how much you've wagered? This isn't a knock on 32Red, but it's certainly a knock on MG software. If you're going to implement wagering requirements, you should (100%) indicate what still needs to be played through. At least with Cryptologic and RTG, there's indication as to what needs to be played (a handy tool).

It's lame that we have to sit here with our calculators (and notepads), tabulating our bets. While I'll be quick to say that it isn't the hardest thing to do, it's still tedious and unnecessary. Even if they do want you to keep playing (above and beyond the wagering requirements), they could make it easier. T&C's/WR have become more difficult to fulfill over the years, and with the changes (and the times) they should upgrade their software (for the player). They likely won't, but they should.


Steed

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[scrollock]

i think not having a wagering mechanism in the software is counterproductive for the casinos, as the only people who will be bothered about wagering the exact amout will be those playing for the bonus, thus these people are the ones who will know roughly when they have done the wagering, but will still hassle CS for confirmation, thus resulting in extra cost for the casino on an account which is already a loser for the casino.

[Pinababy69]

Well, I'm sorry...I'm not usually rude to people here on the forum but Newbie, the way you talked to that girl on chat was rude. Wouldn't it have been much easier to wait until you spoke to Sarah (I believe she's the customer service manager). I have dealt with her before and she is awesome. Or you could have come here and sent a Private Message to Pat Harrison (path) or Ed Ware. Your attitude was uncalled for...and Jetset I agree, Kelly deserves a raise by all means.

For future reference Newbie....posting chat logs and posting a complaint period should be a last resort, not the first thing you do.

[GrandMaster]

Newbie: i don't use playcheck to check
Newbie: i only trust my calculator
Newbie: and i am very sure of my calculations
Newbie: its your system that has the problem

I like this.

[Vesuvio]

Montypythonesque, isn't it

On the subject of using Casinomeister to exert pressure on casinos... I had the impression that when Microgaming finally gave up their scam of having incorrect BJ tables it was helped by a number of people asking how casinos like 32Red could accept such behaviour. Maybe the same approach will give us a chance of getting a usable Playcheck as well - as scams go this one probably creams off more money than the BJ did.

[Newbie]

I just finished reading the thread . I'll address to it one by one .

And threatening to post on Casinomeister is a really good way to make sure that whatever problems you encounter are resolved in your favor.

Firstly , i did this because i was sure i had wagered past the requirements . And when they still refuses me the withdrawal , i guess i should make it a point to report this out . Did i do anything wrong ? I don't think i threatened the CS at all . I was only pointing out that perhaps using the forums at casinomeister would help . If i'm wrong here , please correct me . I'll change .

Next ,

If you didn't want comments, you shouldn't have posted the whole chat log in here or this:

I'm sorry, but the whole chat comes off as patronizing and condescending, then threatening. The only reason you don't want comments now is because you got paid AND they gave you some free money.

So there you are ...

At first , it seems like they're not willing to give in . Imagine coming back home to see your withdrawal denied . That's sick isn't it ? Morever , if they knew i had not wagered enough , why didn't they state so in the first place ? I'm sure that would help .

The reason why i don't need comments is not because of the 20 quid . The matter is resolved by sarah the CS supervisor . Since she gave me a satisfactory answer , the 20 quid to me is not really necessary . I did not insist her to give me . Anyway , i have no right to take that 20 quid . I returned everything back to them anyway .

Next ,

I can understand why some players are fearful that either that they won't get paid, or that the software cheats, but in this case the fear was unsubstantiated in my opinion.

Newbie: cause i'm very sure i have wagered that much
Newbie: my calculator is more accurate too
Newbie: are you trying to say my calculator is spoilt ?
Newbie: what kind of service are you providing me at the moment
Newbie: you sound very rude

C'mon, give the girl a break. There was no need to go to this extent - posting chat logs, etc. You don't need to get so paranoid. I thought Kelly was doing fine, and MG software isn't some crappy brand that goes tweaky on you. Maybe you were drinking too many cups of coffee and let the caffeine get the best of you.

All I am saying is this could have been a bit more mellower, and you didn't have to rag on poor Kelly.

As for the mentioning of Casinomeister. Personally I hate it. It's like someone saying "I'm telling daddy." But then I can understand it - like elscrabinda mentioned "if you have a genuine problem with a casino you'd be amazed how quickly it gets sorted out."

I just wish it wasn't necessary.

Point noted . I'm sorry for that . Perhaps i was too paranoid . Like i just said , imagine coming home to see your withdrawal is not processed . Thats sick .

Next ,

thats so pathetic, its annoys when people do this.

reminds me of when i was at school and i use to beat up the kids who were smaller than me, they use to always say "i'm getting my dad onto you"

Well , the only thing i can say here is lets say the wagering requirement is 10,000 . And when you're done with 10,000 , and u did another 1000 . The system only recorded 5000 . You'll be pissed too . Just like me . So don't go around telling me how great you are here . I don't think anyone would like to hear how strong and powerful you are . Each people are limited to his/her own opinions . If you think its sick or annoying , so be it . Its up to you . I have no comments over that .

Next ,

Wow! A surefire way to get an extra twenty quid. Yep, and why say sorry if you are 'sure' that they are trying to prevent you from cashing out. Sheer hypocrisy.

well , first and foremost , i was very sure . Dead sure . Do i need to get the 20 quid like that ? If i'm able to make a deposit , i don't think the 20 quid here matters . I said sorry because of one simple reason . They eventually solved my queries . To me , giving me 20 quid or not makes no difference . I still stand by what i said . I have wagered past the required amount . In fact , i don't think i should really be responding to your rude comments at all . the word "sheer hypocrisy" just pisses me off .


Next ,

Well, I'm sorry...I'm not usually rude to people here on the forum but Newbie, the way you talked to that girl on chat was rude. Wouldn't it have been much easier to wait until you spoke to Sarah (I believe she's the customer service manager). I have dealt with her before and she is awesome. Or you could have come here and sent a Private Message to Pat Harrison (path) or Ed Ware. Your attitude was uncalled for...and Jetset I agree, Kelly deserves a raise by all means.

For future reference Newbie....posting chat logs and posting a complaint period should be a last resort, not the first thing you do.

Point noted there . I'm not rude to people on casinos either . This is the first time i actually erupted . I played at many others too . Breakaway , Sci-Fi , Inetbet , global player just to name a few . I don't have to deal with them this manner i feel , because they did their jobs promptly and i did mine as well . So , there you go .





Finally , i would like to stress that maybe i was too paranoid yesterday . I don't mean any harm at all posting this thread out . I feel it deserves a thread of its own . Till now , i still believe i calculated properly , whether its true or not is already a thing of the past . I'm willing to let it go . I'm willing to apologise to Kelly too for the **** she has to put up with . I'll drop by the chat later to see if she's around .

[scrollock]

newbie are you old enough to be playing at a casino ? you sound awfully immature.

looks like jurgent has got himself another account.

[Newbie]

may not be as old as you but definitely of legal age to play in a casino . By the way , you got PM .

newbie are you old enough to be playing at a casino ? you sound awfully immature.

looks like jurgent has got himself another account.

[amandajm]

Newbie.

I believe you never meant anyone any harm.
I believe you played hard to win a few quid and not lose.

You got bonus, you counted playthrough, you won, you got refused payout, you did whatever you could to get paid what you believed you were rightfully due.

Your penny is as good as anyones pound if that's what you can afford. Don't worry if it's only $160 playthrough. That is alot to some, others it is a few spins for fun.

Newbie - be very careful in future while gambling online. 32red are one of the best online casinos and you still found troubles. In the future, with some of the rubbish casinos online, you will find many more troubles online. Especially as you were quite forward with the operator in chat.

Be well Newb.